Columbus, Ohio, United States · On-site
Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment exp…
Skills: Technical Troubleshooting, Customer Service, Hardware Installation, Preventative Maintenance, Communication Hardware
Defiance, Ohio, United States · On-site
$13/hr–$14/hr
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development…
Skills: Customer Service, Communication, Organization, Attention To Detail, Multi-tasking
West Carrollton, Ohio, United States · On-site
Your Impact at Lowe’s As a Receiver/Stocker, you help keep the store clean, safe, and ready for customers by accurately receiving freight, stocking shelves, and organizing merchandise and top stock. You’ll unload deliver…
Skills: Freight unloading, Stocking, Inventory handling, Customer service, Forklift operation
Cincinnati, Ohio, United States · On-site
Defy is looking for Crew Members to join our team across all departments! If you enjoy a fun and dynamic environment where play is our profession, apply here to be considered for any of the following part-time positions:…
Skills: Customer Service, Sales, Group Engagement, Safety Monitoring, Communication
Steubenville, Ohio, United States · On-site
Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment exp…
Skills: Field Service, Hardware Troubleshooting, Software Troubleshooting, Customer Service, Preventative Maintenance
Fremont, Ohio, United States · On-site
Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment exp…
Skills: Hardware Troubleshooting, Software Troubleshooting, Customer Service, Preventative Maintenance, Installation
Canton, Ohio, United States · On-site
Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment exp…
Skills: Technical Troubleshooting, Customer Service, Hardware Installation, Preventative Maintenance, Communication Hardware
Columbus, Ohio, United States · On-site
Job Description: Earn a $1000 bonus! This role qualifies for a $1000 Hiring Bonus if you are hired and start working by September 30, 2026. Depending on the position and meeting eligibility requirements, the bonus is pai…
Skills: Customer Service Principles, Computer Applications, Typing, Verbal Communication, Written Communication
Cleveland, Ohio, United States · On-site
We are hiring immediately for a part time CASHIER position. Location: The Cleveland Museum of Art - 11150 East Boulevard, Cleveland, OH 44106. Note: online applications accepted only. Schedule: Part time; Tuesday through…
Skills: Cash Handling, Customer Service, Point of Sale (POS), Cash Reporting, Sanitation Standards
Lorain, Ohio, United States · On-site
Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment exp…
Skills: Hardware Troubleshooting, Software Troubleshooting, Customer Service, Preventative Maintenance, Installation
Oregon, Ohio, United States · On-site
$11/hr–$17/hr
Compensation Pay Range: $11.00 - $17.00 The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums ma…
Skills: Customer Service, Retail Sales, Store Operations, Shift Management, Inventory Management
Fairview Park, Ohio, United States · On-site
$10/hr–$20/hr
BALLAST WAX · EUROPEAN WAX CENTER Wax Specialist Your Craft. Your Guests. Your Business. 3090 Westgate Mall, Fairview Park, OH 44126 · In-Person · Full-Time & Part-Time Available · License Req…
Skills: Waxing Services, Skin Care Education, Guest Relationship Management, Sales, Sanitation Standards
Reynoldsburg, Ohio, United States · On-site
GENERAL PURPOSE: Responsible for all aspects of the Stores’ operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains and develops …
Skills: Store Management, Staff Training, Payroll Administration, Expense Control, Loss Prevention
Orange Township, Ohio, United States · On-site
$11/hr–$13/hr
Store - COLUMBUS-POWELL, OH Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer s…
Skills: Event Coordination, Customer Service, Childcare, Face Painting, Craft Instruction
Wilmington, Ohio, United States · On-site
$15/hr–$19/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Customer Service, Cash Handling, Inventory Management, Retail Sales, Merchandising
Toledo, Ohio, United States · On-site
$3/hr–$5/hr
Want to make a meaningful difference in people’s lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest-growing job…
Skills: Customer Service, Patient Education, Phone Support, POS Systems, Cash Handling
Columbus, Ohio, United States · On-site
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, …
Skills: Customer Service, Sales, Cash Handling, Merchandising, Communication
Akron, Ohio, United States · On-site
Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment exp…
Skills: Hardware Troubleshooting, Software Troubleshooting, Customer Service, Preventative Maintenance, Installation
Lakewood, Ohio, United States · On-site
$12/hr–$12/hr
Job DetailsJob Location: L185 Lakewood - Lakewood, OH 44107Salary Range: $12.00 - $12.00 HourlyMonday-Thursday 4:15pm-11:15pm Friday 4:15pm-9:15pm Full - Time: Starting at $12 per hour. Hourly increases at 180 days, 1 ye…
Skills: Customer Service, Phone Etiquette, Point of Sale (POS), Communication, Problem Solving
Glenwillow, Ohio, United States · On-site
Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment exp…
Skills: Hardware Troubleshooting, Software Troubleshooting, Customer Service, Preventative Maintenance, Installation
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Perform installation, repair, and preventative maintenance of lottery equipment and communication hardware at retail locations. Provide technical training to customers and maintain strong client relationships while managing a service vehicle.
Must have a high school diploma, a clean driving record, and the ability to lift up to 50 pounds. Requires basic computer hardware/software troubleshooting skills and the flexibility to work overtime, weekends, and holidays.
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
A Field Service Technician is a client-site facing technician who services lottery retail locations.. They perform client-site servicing, repair, installation, and relocation of company equipment and supplies. The equipment varies from communication hardware to point of sale and vending equipment. The Field Service Technician also provides training and preventative maintenance to customers on all aspects of the equipment.
As part of your day, you are responsible for the completion of assigned service calls at lottery retailer locations. These include scheduled calls (installs, removals, and preventative maintenance and unscheduled calls (service and supplies as initiated by the customer).
Provide a positive customer experience using your customer service and technical skills.
Communicate the value of our services and match products with customer needs.
Perform extensive field repair functions including installs, removing terminals, communications equipment and peripheral procedures, with little to no supervision.
Performs vehicle management functions as set by guidelines.
Partnering with the Data Center to ensure timeliness to retail locations and understanding problems at each assigned service location.
Records service call information, logs and reports data communication problems to management and communication recommendations on customer’s equipment.
Follows through on customer issues that require additional support.
Ability to troubleshoot all forms of communications within a retail location.
Performs routine maintenance on company vehicles.
Maintains an acceptable driving record in accordance with the Motor Vehicle Policy.
Build and maintain strong, long-lasting customer relationships.
Solve your customers’ challenges the first time, owning it.
Some troubleshooting of customer issues over the telephone.
Training of new and existing customers.
This position will average approximately six to ten detailed activities per day depending upon local area needs, responsibility, and service order type.
Occasionally assist in the training of new and existing team members.
Performs these functions and all other duties as assigned.
Must have a high school diploma or equivalency.
Pass a background check, drug test, and have a clean driving record.
Ability to drive a non-CDL delivery truck.
Familiarity with MS Office products (Excel, Word, PowerPoint, etc.)
An understanding of, and some experience with, troubleshooting computer software and hardware technologies.
Excellent interpersonal, verbal, and written communications skills.
Exceptional customer satisfaction skills.
Promptly respond to customer/leadership requests and feedback.
Proven self-starter with motivation and ability.
Organization and time management skills that enable effective multitasking.
Strong judgement and problem-solving skills to determine most cost-effective repair/resolution to minimize customer downtime.
Ability to work weekends, holidays and evenings as needed.
Available to work overtime as needed.
Ability to lift, install and move large self-service equipment (regularly lift or move 35 pounds or more).
Occasional ladder climbing.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. If your position requires you to work in the field, production, and/or warehouse, it is mandatory that you use the approved Personal Protective Equipment.
Work Conditions
Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
Following our sale in April 2022, Scientific Games became a 100% lottery-focused company. Please follow our new SCIENTIFIC GAMES page for the latest lottery industry and company news.
Offices: Alpharetta, US
Based on 1368 listings with disclosed salaries, most retail jobs in Ohio pay between $45k–$105k per year. Individual offers vary with seniority, company size, and specialization.
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