Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical r…
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Manage customer inquiries via calls and emails to provide efficient solutions and ensure a smooth client experience. Maintain accurate CRM documentation and collaborate with internal teams to improve service quality.
Requirements
Requires fluency in English and German (B2 level or higher) and at least one year of experience in customer service or client-facing roles. Candidates must be comfortable with digital tools and have a stable home office setup.
Full job description
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
We are looking for a Production Manager who will strengthen our Operations and Production team. The ultimate goal of this role is to manage customer inquiries efficiently, provide solutions to issues, and ensure a smooth experience for our clients throughout their interactions with Xometry.
Responsibilities
Handle incoming customer calls, emails, and messages promptly and professionally.
Solve customer issues directly or escalate to the relevant internal teams when necessary.
Maintain accurate documentation in internal CRM and support systems.
Track customer requests, follow up on pending issues, and ensure timely resolution.
Collaborate with internal teams to support process improvements and problem-solving.
Contribute to the continuous enhancement of customer service quality.
Achieve results and meet service-level expectations despite challenges.
A Successful Candidate
Primary requirement: Speaks fluently and conducts business correspondence (at level of B2 or higher) in English and German.
At least 1 year of relevant experience in customer service, call center, or client-facing roles.
Experience working with international clients, preferably UK customers, is a plus.
Problem-solving skills and ability to handle unexpected situations.
Willingness to work in a fast-growing business environment.
Comfortable with digital tools and internal systems for managing customer interactions.
Has a comfortable workplace with stable internet access and the ability to participate in conference calls (position is 100% home office).
Working Conditions
Remote full-time job.
Fixed monthly rate depending on career level.
Annual bonus.
Paid overtime possible if needed.
Corporate laptop provided.
Free corporate language courses (English).
Service Agreement.
Team Spirit and Company Culture
We work in an open, friendly, and trusting environment that welcomes initiative.
Everyone in the Xometry team is ready to help and support in challenging times.
We celebrate victories together and value each individual’s contribution.
Development Opportunities
Fast-growing company with new tasks and challenges regularly.
Opportunities to develop skills and progress in your career.
We Care
Ongoing well-being activities for employees.
Charity projects worldwide.
Flexibility
Our speed and adaptability allow us to achieve outstanding results.
Flexible processes and planning help us respond effectively to changing conditions.
Onboarding
Well-structured onboarding plan for new employees combining process, technology, and systems training.
#LI-Remote
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Xometry is a leading AI-enabled marketplace for on-demand manufacturing, transforming one of the largest industries in the world. It is a public company listed on NASDAQ (symbol: XMTR).
With its proprietary technology, Xometry creates a marketplace that enables designers and engineers to rapidly source high-quality on-demand manufactured parts and assemblies. Xometry's innovative platform also empowers sellers of manufacturing services across the nation to grow their businesses. Xometry’s buyers range from self-funded startups to Fortune 100 companies.
Xometry’s online quoting portal and network of thousands of manufacturing facilities helps ensure fast lead times while offering a broad array of capabilities, including CNC Machining, 3D Printing, Injection Molding, Sheet Metal Fabrication, Sheet Cutting and Casting.
www.xometry.com | [email protected] | 240.252.1138
Offices: 6116 Executive Blvd, Floor 8, Washington DC - Baltimore Area, 20852, US · 446 E High St, Lexington, Kentucky 40507, US · 61101 W Centinela Ave, Suite 150, Culver City, California 90230, US · 5 Pennsylvania Ave, New York, NY 10001, US
How many Manufacturing jobs are open in Sofia, Bulgaria right now?
There are currently 123 open manufacturing positions in Sofia, Bulgaria listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Sofia, Bulgaria?
Companies currently hiring include Sensata Technologies, FICOSOTA, EnduroSat, GlobalFoundries, Zentiva, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Sofia, Bulgaria?
Yes — 29 of the 123 open manufacturing positions offer remote or hybrid work (4 remote, 25 hybrid).
How do I apply for Manufacturing jobs in Sofia, Bulgaria?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.