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Lead - Investment, Private Sector Development & Finance
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$80k–$100k/yr
Senior+
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InVisions
Business Consultant - EU Projects
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Senior
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Full-time
Social allowance, Performance-based pay review, 25 days annual leave, Medical plan, Dental coverage, Life insurance
Posted 17h ago
~40 hrs/week
Responsibilities
The Site Support Associate provides coordination and governance administration for the Remote Operations team to ensure effective site support process operations. They are responsible for managing risk, project pipelines, service catalogues, and performance analytics while acting as a central communication hub.
Requirements
Candidates should have solid professional experience in IT project coordination or management within matrix-managed operational environments. Proficiency in service frameworks like ITIL and delivery methodologies such as Agile/Scrum is required, along with strong organizational and communication skills.
Full job description
About Us
We are Ocado Group, and we're bringing world-class automation to online grocery. Our Ocado Smart Platform (OSP) combines cutting-edge robotics, AI, and IoT within our advanced CFCs (Customer Fulfilment Centres). We've mastered the single pick, transforming online delivery for our global partners. Join us and be part of a team pushing the boundaries of retail technology.
About the role
Within Ocado sits the Remote Operations, this team is responsible for support of the OSP (Ocado Smart Platform) solutions we deliver to our clients both nationally and internationally, which enables them to run a fully automated warehouse. Within this core area of Ocado, this role sits within the Operational Services team who maintain the technical platforms of the OSP solution.
The Site Support Associate will provide full coordination and governance administration to the Remote Operations team. Delivering high quality, effective and efficient day-to-day coordination of site support process operations and the outcomes they deliver. Supporting the group in the achievement of its key goals. Collaborating regularly with Remote Operations management and leadership, the Site Support Associate will be the liaison with key functional leads across all operational services areas. Ensuring we can demonstrate and deliver the highest levels of service quality. Key areas of responsibility will be:
Responsibilities
Risk, Governance & Business Continuity: Overseeing risk management, tracking mitigation efforts, and ensuring business impact assessments and service continuity plans are up-to-date across all Site Support operations.
Demand Management & Project Coordination: Acting as the central coordinator for incoming and current project pipelines across Remote Operations (including CoE, AGS, and local OSS), ensuring timely and complete evaluations for all project requests.
Knowledge, Systems & Content Stewardship: Owning and maintaining the Site Support "service catalogue" and its system interfaces, managing the lifecycle of the technical knowledge base, and keeping internal/external team sites current.
Performance Analytics & Continuous Improvement: Driving department-wide data analytics and leadership reporting, tracking customer satisfaction metrics (tickets and walk-ups), coordinating team Peakon feedback actions, and pushing operational maturity forward.
Communications, Strategy & Financial Administration: Serving as the central communications hub for all Remote Operations, leading team alignment and engagement strategy sessions, and handling the department's day-to-day spend tracking (raising requisitions, tracking receipts, and managing invoices).
About you
IT Project Coordination & Matrix Experience: Solid professional experience in IT - ideally spanning project coordination, administration, or management - with a proven ability to adapt and thrive in fast-paced, matrix-managed operational environments.
Cross-Functional & Global Collaboration: Proven track record of working within multinational organizations, coordinating distributed work environments across global operational services, and liaising with diverse remote teams (including finance, governance, administration, facilities, and HSE).
Service Frameworks & Delivery Methodologies: A strong IT service-oriented mindset backed by knowledge of industry frameworks (such as ITIL and CMMI), alongside familiarity with Waterfall and Agile/Scrum delivery models (including the flexibility to adopt various roles in a Scrum team).
Organizational, Facilitation & Process Design Skills: Exceptional organizational and prioritization capabilities, with a proactive, pragmatic, and creative approach to solving problems, facilitating alignment, and designing new operational processes.
Communication & Personal Drive: Fluent English communication and interpersonal skills, paired with a self-motivated, assertive, and adaptable personality suited for a highly collaborative yet challenging, fast-moving environment.
What we offer
150 EUR monthly social allowance
Regular pay review, based on performance
25 days annual leave;
A Luxurious Medical Plan, including health & dental coverage and an option to enroll family members;
Life and Disability Insurance;
Pension contribution;
Employee Assistance Program - FREE access to professional consulting services in the field of finance, legal and mental well-being;
We’re Ocado Group - a global, technology business redefining ecommerce, fulfilment and logistics in online grocery and distribution industries. Our cutting-edge, proprietary technology spanning AI, Robotics, Data Science, Cloud and more, enables our partners and customers to win in their markets, develop a competitive advantage and offer an unparalleled customer proposition.
Our heritage as the UK’s largest pure-play online grocer through Ocado Retail LTD (a 50:50 joint venture with M&S), and expertise in high-performing logistics and fulfilment through Ocado Logistics, has equipped us with technology innovation, expertise and operational know-how to build and innovate the Ocado Smart Platform (OSP). OSP is the world’s leading ecommerce, fulfilment and logistics platform designed for the unique demands of online grocery and trusted by leading online grocery retailers worldwide.
Offices: Building 1 & 2, Trident Place, Mosquito Way, Hatfield, Hertfordshire AL10 9UL, GB · Ocado Plc, Gypsy Moth Avenue, Hatfield, AL10 9BD, GB · Danny Morson Way, Birch Coppice Business Park, Dordon, Warwickshire B78 1SE, GB · Flinders Close, Walworth Business Park, Andover, SP10 5QZ, GB · 17 Henrik Ibsen Street, Sofia, BG
How many Management & Leadership jobs are open in Sofia, Bulgaria right now?
There are currently 540 open management & leadership positions in Sofia, Bulgaria listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Sofia, Bulgaria?
Companies currently hiring include Hewlett Packard Enterprise, Thermo Fisher Scientific, Delivery Hero, Baringa, Coface, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Sofia, Bulgaria?
Yes — 312 of the 540 open management & leadership positions offer remote or hybrid work (61 remote, 251 hybrid).
How do I apply for Management & Leadership jobs in Sofia, Bulgaria?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.