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Commercial Excellence Intern CRM EMEA
Zaventem, Flanders, Belgium · On-site
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Full-time
Posted 28d ago
~40 hrs/week
French
Responsibilities
Responsible for end-to-end service delivery and operational governance for a portfolio of healthcare customers. Acts as the primary point of contact to ensure service quality, contractual compliance, and continuous improvement of cyber services.
Requirements
Requires at least 3 years of experience in service delivery or customer operations, preferably within the healthcare or cybersecurity sectors. Fluency in French and Dutch is required, with English being a plus.
Full job description
Les entreprises et les gouvernements comptent sur Thales pour apporter de la confiance aux milliards d’interactions numériques qu’ils établissent avec les utilisateurs. L’Activité Mondiale Identité & Sécurité Numériques (DIS) fournit des technologies et services (des logiciels sécurisés en passant par la biométrie ou encore le cryptage), qui permettent aux entreprises ainsi qu’aux gouvernements de vérifier des identités, et de protéger les données afin qu’elles restent sûres.
Role Overview
As a Service Delivery Manager, you are responsible for the end‑to‑end service delivery to a portfolio of mostly healthcare customers. You act as the primary operational point of contact, ensuring service quality, customer satisfaction, and contractual commitments (SLAs, governance, reporting).
You work closely with customers, internal delivery teams, PMs, SOC, and technical experts to ensure services are delivered efficiently and continuously improved.
Key Responsibilities
Customer & Service Management
Act as the main operational interface for assigned healthcare customers
Build and maintain trusted, long‑term customer relationships
Lead service governance meetings (operational reviews, service reviews, escalation calls)
Ensure contractual commitments, SLAs, and KPIs are met.
Service Delivery & Coordination
Oversee day‑to‑day service delivery across multiple Thales cyber services
Coordinate and work with internal teams (SOC, NetSec, PMO, sales)
Anticipate risks, identify service issues, and drive corrective actions
Manage escalations and ensure timely resolution.
Reporting & Continuous Improvement
Produce and present service reports (operational, KPI, SLA)
Identify service improvement opportunities and contribute to service evolution.
Support renewals, upsell opportunities, and service extensions in collaboration with sales.
Governance & Compliance
Ensure services comply with internal processes, security standards, and customer requirements
Contribute to onboarding of new customers and transition from project to run
Required Profile
Experience
Minimum 3 years of experience in service delivery, service management, or customer operations
Proven experience managing enterprise or public sector customers, ideally in healthcare
Experience working in IT / Cybersecurity / Managed Services environments
Skills & Competencies
Strong customer orientation and communication skills
Ability to manage complex stakeholders and escalations
Structured, proactive, and solution‑oriented mindset
Comfortable with governance, reporting, and operational steering
Languages
French : fluent
Dutch Fluent
English is a plus
Thales, entreprise Handi-Engagée, reconnait tous les talents. La diversité est notre meilleur atout. Postulez et rejoignez nous !
Related keywords
Service DeliveryCybersecurityManaged ServicesSLAKPISOCNetSecHealthcare ITGovernanceService ImprovementCustomer OperationsDigital IdentityDigital SecurityBiometricsEncryption
Thales (Euronext Paris: HO) is a global leader in advanced technologies for the Defence, Aerospace, and Cyber & Digital sectors. Its portfolio of innovative products and services addresses several major challenges: sovereignty, security, sustainability and inclusion.
The Group invests more than €4 billion per year in Research & Development in key areas, particularly for critical environments, such as Artificial Intelligence, cybersecurity, quantum and cloud technologies.
Thales has more than 83,000 employees in 68 countries. In 2024, the Group generated sales of €20.6 billion.
Offices: 6, Rue de la Verrerie, Meudon, Île-de-France 92190, FR
How many Management & Leadership jobs are open in Zaventem, Belgium right now?
There are currently 68 open management & leadership positions in Zaventem, Belgium listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Zaventem, Belgium?
Companies currently hiring include Hitachi Energy, Haleon, IQVIA, Zurich Canada, Abbott, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Zaventem, Belgium?
Yes — 38 of the 68 open management & leadership positions offer remote or hybrid work (2 remote, 36 hybrid).
How do I apply for Management & Leadership jobs in Zaventem, Belgium?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.