Wilmington, North Carolina, United States · On-site
Mid level
The is a Dual Operations Manager position for the Tapestry by Hilton (Hotel Lela) and the Tru by Hilton Wilmington What Makes a McKibbon Operations Manager? As a key member of the property leadership team, the Operations…
Skills: Hotel operations management, Team leadership, Customer service, Budget management, Staff supervision
Wilmington, North Carolina, United States · On-site
$65k–$75k/yr
Senior$2.5B raised
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Wilmington, North Carolina, United States · On-site
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Wilmington, North Carolina, United States · On-site
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Wilmington, North Carolina, United States · On-site
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Wilmington, North Carolina, United States · On-site
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Wilmington, North Carolina, United States · On-site
$13/hr
Entry level
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Wilmington, North Carolina, United States · On-site
$15/hr–$19/hr
Mid level
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Wilmington, North Carolina, United States · On-site
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Wilmington, North Carolina, United States · Hybrid
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Wilmington, North Carolina, United States · On-site
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Wilmington, North Carolina, United States · On-site
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Wilmington, North Carolina, United States · On-site
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Wilmington, North Carolina, United States · On-site
$82k–$86k/yr
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Wilmington, North Carolina, United States · On-site
$55k–$60k/yr
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Wilmington, North Carolina, United States · On-site
Mid level
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Wilmington, North Carolina, United States · On-site
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(Sr) Project Manager - Hematology/Oncology Team - Remote based in the US
Wilmington, North Carolina, United States · Remote Solely
Senior+$20B raised
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Full-time
Medical insurance, Dental insurance, Vision insurance, Life insurance, Pet insurance, Short-term disability
Posted 22d ago
~40 hrs/week
Responsibilities
The Operations Manager oversees day-to-day hotel functions, including supervising staff, managing budgets, and ensuring high standards of cleanliness and guest satisfaction. They are responsible for leading departments such as front desk, housekeeping, and food and beverage to deliver exceptional service.
Requirements
Candidates must have experience working in a hotel as a front desk representative or equivalent, with preference given to those familiar with major brands like Hilton, Marriott, or Hyatt. The role requires the ability to work flexible hours, including weekends, holidays, and evenings.
Full job description
The is a Dual Operations Manager position for the Tapestry by Hilton (Hotel Lela) and the Tru by Hilton Wilmington
What Makes a McKibbon Operations Manager?
As a key member of the property leadership team, the Operations Manager oversees the day-to-day operations of the hotel, ensuring smooth and efficient functioning of all departments to deliver exceptional guest experience. The Operations Manager may have specific departments assigned to them to oversee at different times such as the Food & Beverage Department or Housekeeping and Front Office. The Operations Manager reports to the General Manager, who will determine the departments of responsibility. The Operations Manager will be responsible for maintaining the highest level of ethical leadership to lead the associates to deliver the highest standard of customer service while embodying McKibbon’s Guiding Principles.
A Day in the Life:
Operations Manager will be responsible for supervising associates, managing expenses and maintaining high service standards in all departments including front desk, housekeeping, food and beverage and maintenance.
Responsible for ensuring smooth and efficient delivery of all hotel services to guests.
Maintain a high level of cleanliness, service and guest satisfaction throughout the property.
Assist in hiring, training and onboarding new employees to ensure adherence to company policies, procedures and brand standards.
Schedule, motivate and lead staff to ensure property coverage and achieve high performance, customer service excellence, and operations efficiency.
Monitor and evaluate staff performance, providing feedback and coaching as needed.
Ensure guest satisfaction by addressing guest concerns, complaints, and requests in a timely and professional manner.
Regularly review guest feedback and ratings, using insights to enhance service quality.
Assist in managing the hotel’s operating budget by monitoring expenses based on guidance from the general manager.
You will assist with sales and champion the Daily Sell Strategy.
You will be responsible for maintaining compliance and remaining up to date on new initiatives for the brand and company.
You will support guest experience and satisfaction in all operations ensuring problem resolution.
Depending on your department of responsibility, you may be responsible for conducting daily reviews of guaranteed no-show billing, guest ledger, and accounts receivables.
Depending on your department of responsibility, you may be responsible for overseeing the Market (fully stocked, weekly inventory, place orders).
Depending on your department of responsibility, you will assist the Executive Housekeeper, inspecting guest rooms and public areas.
Depending on your department of responsibility, you may be responsible for maintaining and managing F & B Inventories, and ordering.
You will fill in where and when needed, in positions throughout the hotel operation.
Ensure proper documentation and reporting of guest and associate incidents or accidents.
Operations Manager will act as MOD when scheduled in the absence of the General Manager or Assistant General Manager.
Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
Requirements:
Experience working in a hotel as a front desk representative (or equivalent)
Experience with major hotel brands like Marriott, Hilton, or Hyatt (highly desired)
The ability to work weekends, holidays, and evenings.
The ability to ensure that hotel policies and brand standards are followed.
Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
Ideal Skills & Qualities:
Excellent communication and problem-solving skills both written and verbal.
The skills and experience to lead a team to consistently deliver exceptional guest service.
Maintaining positive relationships with associates to drive associate satisfaction
Knowledge of hotel management PMS systems.
Customer focused with a passion for providing exceptional service.
Ability to work under pressure and handle difficult situations professionally.
Perks & Benefits Beyond the Basics:
We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:
Benefits: Full Time Associates:
Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance
Financial & Occupational Wellness: All Associates
Competitive Compensation with incentives (incentives vary by position)
401K Savings Plan, 50% matching up to 10% of compensation
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development (varies by position)
Personal Wellness: All Associates
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts
Any state specific holiday, vacation or benefit requirements will apply.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
Related keywords
Hotel OperationsTapestry by HiltonTru by HiltonMcKibbon HospitalityFront OfficeHousekeepingFood and BeverageGuest ExperienceProperty Management SystemBudgetingStaff TrainingInventory ControlBrand StandardsHospitalityLeadershipCustomer Satisfaction
Headquartered in Tampa, FL, McKibbon Hospitality creates memorable hospitality experiences that inspire brand and property loyalty. As we celebrate 100 years of excellence, we’ve grown into one of the largest and most awarded hotel management companies in the country. Our portfolio includes nearly 100 hotels operated for Marriott, Hilton, Hyatt, IHG, and other iconic hospitality brands. Our legacy is built on a foundation of integrity—anchored in how we value our guests, treat our associates and partners, and give back to our communities.
Offices: 5315 Avion Park Dr, Suite 170, Tampa, Florida 33607, US
Hotel DevelopmentHotel ManagementRevenue ManagementeCommerceHotel OperationsRenovationsFood & BeverageSales & MarketingConstruction ManagementHotel Development
How many Management & Leadership jobs are open in Wilmington, NC right now?
There are currently 452 open management & leadership positions in Wilmington, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Wilmington, NC?
Companies currently hiring include GE Vernova, Dollar Tree Stores, Thermo Fisher Scientific, Lowes Foods, Compass Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Wilmington, NC?
Yes — 60 of the 452 open management & leadership positions offer remote or hybrid work (27 remote, 33 hybrid).
How do I apply for Management & Leadership jobs in Wilmington, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.