Business Support Manager - Communications - Vice President
Wilmington, Delaware, United States · On-site
$105k–$150k/yr
Senior$1.6B raised
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Business Support Manager - Communications - Vice President
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$105k–$150k/yr
Full-time
Health care coverage, Retirement savings plan, Backup childcare, Tuition reimbursement, Mental health support, Financial coaching
Posted 10h ago
~40 hrs/week
Responsibilities
The Business Support Manager will lead day-to-day production support and operational stability for critical platforms while ensuring disciplined controls execution. They will also oversee end-to-end operations for document and letter processing services to ensure timely delivery and continuous service improvement.
Requirements
Candidates must have at least 5 years of experience in technology operations, production support, or platform reliability. Strong leadership skills in incident management, operational governance, and stakeholder communication are essential for this role.
Full job description
Join a team that keeps critical platforms reliable, resilient, and ready for change. You will lead day-to-day production support and stability while driving disciplined controls execution. You will also own end-to-end operational processing for key document/letter services, ensuring timely and accurate delivery. Partnering closely with engineering and product teams, you will improve release reliability and reduce incidents. This role is ideal for a hands-on operational leader who thrives on accountability, metrics, and continuous improvement.
As a Business Support Manager, with in Communication Services in Consumer and Community Banking (CCB), you will lead day-to-day production support and operational stability across critical platforms. You will oversee controls execution to ensure risk, audit, and compliance requirements are consistently met. You will own end-to-end operations for document and letter processing services, driving timely, accurate processing and continuous service improvement. You will set clear priorities, metrics, and communications to drive operational outcomes across multiple stakeholders.
Job Responsibilities
Lead day-to-day production support across critical platforms, ensuring service stability and rapid restoration.
Direct incident management, including triage, communications, escalation, and post-incident follow-up.
Own operational governance and controls execution, ensuring evidence, attestations, and routines are completed accurately and on time.
Drive end-to-end operations for document and letter processing services, improving timeliness, accuracy, and service outcomes.
Improve deployment reliability through standardized release readiness, runbooks, and automated checks where possible.
Reduce recurring incidents by driving root-cause remediation, corrective actions, and prevention plans with clear owners and dates.
Establish and report operational metrics (availability, incident rates, change success, processing timeliness) to stakeholders.
Prioritize operational work against risk and customer impact, balancing reliability needs with delivery commitments.
Partner with upstream/downstream teams to improve end-to-end resiliency and reduce handoff failures.
Coach and develop team members, setting expectations for accountability, quality, and continuous improvement.
Required Qualifications, Capabilities, and Skills
Minimum 5 years of experience in technology operations, production support, platform reliability, or a similar function.
Proven leadership in incident management, including stakeholder communications and post-incident remediation.
Demonstrated experience owning operational controls execution and working effectively with risk, audit, and compliance partners.
Experience leading release/build coordination and improving deployment/change reliability.
Strong ability to define and manage operational metrics, service level measures, and action plans.
Demonstrated ability to prioritize across competing operational demands using risk and impact-based decisioning.
Strong written and verbal communication skills, including executive-ready status updates.
Experience partnering with engineering and product teams to drive stability improvements and reduce recurring issues.
Experience developing runbooks, operating procedures, and governance routines for production environments.
Strong people leadership skills, including coaching, performance management, and team development.
Preferred Qualifications, Capabilities and Skills
Experience supporting high-volume, time-sensitive processing platforms with strict operational deadlines.
Experience implementing automation and tooling to improve monitoring, release quality, or operational workflows.
Experience leading cross-functional operational transformations (process, governance, metrics, and controls).
Familiarity with change management practices that improve success rates and reduce production risk.
Experience building executive dashboards and reporting that drive action and accountability.
Preferred experience supporting more than one CCB Operations Function/Line of Business
This role is not eligible for visa sponsorship and is 5 days a week full time in office.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Related keywords
Technology OperationsProduction SupportPlatform ReliabilityIncident ManagementOperational GovernanceControls ExecutionRisk ManagementAuditComplianceRelease ReadinessRunbooksRoot-cause RemediationOperational MetricsChange ManagementConsumer and Community BankingDocument Processing
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.
Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms
JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Offices: 270 Park Avenue, New York, NY 10017-2014, US · 101 Duncan Mill Road, Toronto, ON M3B1Z3, CA · 2200 Ross Ave, Dallas, TX 75201, US · Kadubeesanahalli Circle, Bengaluru, Karnataka 560103, IN · 370 S Cleveland Ave, Westerville, OH 43081, US
Consumer & Community BankingCorporate and Investment BankAsset ManagementPrivate Bankingand Commercial BankingConstructionResidentialFinanceBankingBusiness Development
How much do Management & Leadership jobs in Wilmington, DE pay?
Based on 333 listings with disclosed salaries, most management & leadership jobs in Wilmington, DE pay between $56k–$194k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Wilmington, DE right now?
There are currently 761 open management & leadership positions in Wilmington, DE listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Wilmington, DE?
Companies currently hiring include JPMorganChase, Domino's, M&T Bank, CSC, WSFS Bank, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Wilmington, DE?
Yes — 229 of the 761 open management & leadership positions offer remote or hybrid work (39 remote, 190 hybrid).
How do I apply for Management & Leadership jobs in Wilmington, DE?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.