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$75k–$100k/yr
Full-time
bachelor degree
Health insurance, Wellness benefits, Free therapy or counseling, Paid parental leave, Fertility and family-building care, Unlimited PTO
Posted 15d ago
~40 hrs/week
Responsibilities
Manage the end-to-end onboarding process for veterinary partners and serve as their primary point of contact for ongoing support and issue resolution. Coordinate with internal teams to ensure seamless program participation and provide regular reporting on partnership metrics.
Requirements
A bachelor's degree or equivalent experience is preferred, along with a proven background in customer-facing roles. Strong organizational skills, attention to detail, and a collaborative mindset are essential for success in this position.
Full job description
ABOUT VEG
In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We’ve done the same for our people (VEGgies), finding a way to say YES so they are empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong.
We’re rethinking emergency care from every angle—from how we run our hospitals to how we support the people working inside them. That’s where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible—ensuring our hospitals and people have everything they need to help pets and their families.
VEG is a 2025 and 2026 certified Great Place to Work®.
THE JOB
VEG works directly with veterinarians all over the country and Canada in our signature partnership program. As part of this program, general practice veterinarians are able to provide after hours support to their customers for all pet emergencies. VEG provides discounts to customers referred directly to us, as well as services and benefits to the referring veterinarians.
This role will be directly responsible for onboarding interested veterinarians and ensuring that partners feel that their participation in the program is valuable to them and their practice. You will own the end to end process of onboarding these new vets into the program and ensuring their first impressions of working with VEG reflect the VEG way. A key part of this is ensuring that new partners complete the setup of call forwarding from their practice to their local VEG during off-hours, and helping to make this process smooth and non-intimidating. You will also continue to support partners on an ongoing basis, ensuring that their needs are met and facilitating the relationship between the veterinarian and the staff at their local VEG hospital.
WHAT YOU’LL DO
Partner Onboarding: Manage the end to end onboarding process for veterinarians entering the partnership program. Help walk our new partners through the process, and help to facilitate all the logistics of the onboarding process, including call forwarding activation with the veterinarian’s phone provider.
Support and Issue Resolution: Serve as the single point of contact for participating veterinarians to support onboarding and help resolve setup issues. Typical issues include phone tree updates, greeting changes, phone provider changes, status updates, etc.
Partnership Status Tracking: Monitor program participation, alerting local VEG leaders when a partner appears to have stopped actively participating in the program. Maintain VEG data to accurately reflect the program participation status of every veterinary practice.
Team Coordination: Collaborate with IT Support, Marketing, and Field Leadership teams to ensure the onboarding process and partnership experience is as seamless as possible.
New Leader Training Support: Collaborate with Market Growth Partners and New Hospital Openings teams to ensure new hospital leaders are armed with best practices on growing and supporting their local partner vets.
Process Improvement: Continuously refine and enhance the onboarding processes based on feedback from participating veterinarians and internal VEG teams.
Reporting and Analytics: Provide monthly reporting to local VEG leaders as well as the Marketing and Solutions and Insights teams, highlighting the level of program participation and call forwarding usage in each region. Maintain ongoing data upkeep and perform regular QA checks to ensure partner and program data remains accurate and reliable.
Technical Troubleshooting: Serve as the go-to resource for more advanced call forwarding and phone system issues, working directly with veterinary phone providers and internal IT to diagnose and resolve technical setup problems that go beyond standard support (e.g., forwarding failures, connectivity troubleshooting).
WHAT YOU NEED
Bachelor’s Degree preferred or equivalent experience
Proven experience in customer service, customer support, or other client/customer facing roles
Organization, attention to detail, persistence, and project management skills
Veterinary industry experience is a plus
Positive attitude and collaborative team mindset
WHO YOU ARE
Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results
Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge
HOW WE INVEST IN YOU
Competitive Compensation Including ($75,000 - $100,000) + bonus + benefits.
Comprehensive health and wellness benefits that start on day one, and access to free therapy or counseling
Paid parental leave, up to 12 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families
Unlimited PTO to use for vacation or sick days—however you need it!
Generous employee referral program, so our awesome people can bring in more awesome people.
And the little (big) things, like casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you’re hungry and free lunches twice a week!!
Company laptop and a monthly cell phone reimbursement
BETTER TOGETHER: WHY IN-PERSON MATTERS AT VEG HQ
Our hospitals thrive on in-person collaboration, and VQ is no different. Time in the office sparks stronger connections, meaningful conversations, and better results—all bringing our core values to life. We prioritize being present because our values are best achieved side by side. Plus, we make getting here easy with free parking and a shuttle from the White Plains Metro-North station.
DEI
At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.
We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.
Helping people and their pets when they need it most.
Industry
Veterinary Services
Company size
1,001-5,000 employees
Headquarters
White Plains, New York
LinkedIn followers
87,350
In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!
At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.
This also means saying yes to creating the best experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.
Offices: 193 Tarrytown Rd, White Plains, New York 10607-1613, US · 123 E Route 59, Nanuet, New York 10954, US · 790 State RT 3, Clifton, New Jersey 07012, US · 2317 Route 22, Union, New Jersey 07083, US · 1215 2nd Ave, New York, New York 10065, US
Emergency & Critical CareEmergency Veterinary Medicine24/7 Emergency Pet Care24/7 Pet HospitalizationBLS and ALS RECOVER CPRSurgical ProceduresWork CultureUltrasoundEndoscopyOxygen Therapy
How much do Management & Leadership jobs in White Plains, NY pay?
Based on 167 listings with disclosed salaries, most management & leadership jobs in White Plains, NY pay between $44k–$171k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in White Plains, NY right now?
There are currently 204 open management & leadership positions in White Plains, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in White Plains, NY?
Companies currently hiring include VEG ER for Pets, City Wide Facility Solutions, Consigli Construction Co., Inc., Langan Engineering & Environmental Services, TransUnion, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in White Plains, NY?
Yes — 77 of the 204 open management & leadership positions offer remote or hybrid work (15 remote, 62 hybrid).
How do I apply for Management & Leadership jobs in White Plains, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.