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Lead the daily operations of stations and guest centres to ensure seamless train arrivals, departures, and guest experiences. Provide leadership, coaching, and administrative support to the team while maintaining strict safety and security standards.
Candidates should have 1-2 years of supervisory experience and a background in tourism or hospitality. Proficiency in CRM systems like Salesforce and a valid driver's license are considered assets.
Armstrong Collective is the parent company of Rocky Mountaineer (RM) and Canyon Spirit, unforgettable rail experiences in Western Canada and the American Southwest. Since 1990, we have grown to become the largest privately-owned luxury rail company in the world, having welcomed over 2.4 million guests onboard. We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. We foster a work environment of respect, integrity, and honesty; where diversity is valued, and talent is developed to support the growth of our team members and our company.
Purpose
Lead Guest Experience Specialists (LGES) play a crucial role in ensuring the smooth operation of our Stations and Guest Centres by providing leadership and support to our teams on a daily basis. You will be our teams’ go-to person when issues arise and help team members overcome challenges to ensure we can still deliver life-changing experiences to our guests. You will also support the Guest Experience Managers with various administrative duties that help us seamlessly execute our operations.
This position is deemed Safety Sensitive since regular access to an active railway area is required. The Lead GES is part of the Destinations Ground Operations (DGO) team responsible for the health and safety of colleagues, guests, the public, property, and the environment.
Schedule
Candidates must have consistent availability from early July through mid‑October. Minimum availability is three (3) days per week, with a requirement to work two (2) or more days weekly.
Please note that the hours listed below reflect our operating hours, not actual shift lengths. Candidates can expect to be scheduled for shifts within these timeframes:
|
Mondays (priority) |
5:00am - 10:00pm |
|
Tuesdays (priority) |
5:00am - 9:00am |
|
Thursdays |
11:00am -8:00pm |
|
Fridays (priority) |
5:00am - 10:00pm |
Key Areas of Accountability
Qualifications
Work Environment
Perks and Benefits
Hourly wage: $25.55/hour
The company is an equal opportunity employer, driven by our values of Creating Meaningful Moments, Being One Team, and Achieving Extraordinary Outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.
Please ensure to opt-in for text messages when you apply in order to receive interview updates.
This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure and duties may be changed in response to business requirements.
#RockyMountaineer
A meeting of disciplines, minds, makers & problem solvers
We work with clients to reveal architectural solutions that inspire, challenge and delight, while solving their unique design problem.
Offices: 30 Henry St, Fremantle, Western Australia 6160, AU
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