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Conexiom logoConexiom

Senior Implementation Manager

Vancouver, British Columbia, Canada · Remote OK

$130k

Senior$170M raised

About Conexiom: Conexiom helps manufacturers and distributors modernize their manual order entry process with purpose-built AI developed on 20 years of industry expertise. Intelligent automation eliminates unnecessary er…

Skills: SaaS Implementation, Project Management, API Knowledge, SFTP, Data Mapping

Conexiom logo

Senior Implementation Manager

Conexiom

Vancouver, British Columbia, Canada • Remote OK

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Senior

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  • $130k
  • Full-time
  • Training And Development Opportunities, Competitive Compensation, Open PTO Policy, Flex Days, Health Insurance, Dental Insurance
  • Posted 31d ago
  • ~40 hrs/week
  • Remote in Canada

Responsibilities

Own a portfolio of complex customer implementations, serving as the primary point of contact from kickoff to go-live. Lead end-to-end platform setup, including requirements gathering, configuration, and ensuring maximum customer value.

Requirements

Requires 5+ years of experience in SaaS implementation or technical onboarding with strong project management skills. Must possess technical aptitude in APIs and data mapping, along with exceptional communication skills to act as a trusted advisor.

Full job description

About Conexiom:

Conexiom helps manufacturers and distributors modernize their manual order entry process with purpose-built AI developed on 20 years of industry expertise. Intelligent automation eliminates unnecessary errors, delays, and costs by accurately capturing, correcting, and transforming emailed and file-based orders from any document format, into fulfillment-ready ERP entries. Accounting teams move faster with AI-assisted accuracy and reduced manual work, while advanced touchless processing pushes high-volume transactions straight to the ERP. Conexiom, powered by CoreAI, turns the slowest manual channel into a smart, flexible digital pipeline that delivers faster turnaround, lower costs, and happier customers on a trusted, enterprise-grade platform.

Why you will love Conexiom:

Conexiom leads the way in order automation innovation for some of the largest manufacturers and distributers in the world. Household brands you rely on every day trust Conexiom to help them capture and process complex orders with advanced AI in a modern cloud platform. Our team is fun, friendly, and driven by pushing the boundaries of technology and customer experience. We do things the right way, which isn't always the easy way, because it delivers the business-critical results our customers expect, and deserve. We embrace change, encourage feedback, and strive to win as a team.

About the Role:

As a Senior Implementation Manager, you will own a portfolio of complex, high-profile customer implementations on the Conexiom platform, serving as the primary point of contact and trusted advisor from kickoff through go live. You are focused on time to value, ensuring every customer is set up to meet and exceed their success measures.

You bring deep implementation expertise, a strategic mindset, and the ability to manage competing priorities without losing sight of the customer experience. In your role as a senior team member, you are self-directed, thrive in complex environments, and take pride in delivering implementations that genuinely transform how customers do business.

Responsibilities:

Customer Relationship & Value

  • Act as a trusted advisor to customers, developing a deep understanding of their business requirements and objectives to deliver tailored Conexiom platform solutions
  • Serve as the principal point of contact throughout the implementation lifecycle, providing strategic guidance and expert consultation on platform best practices
  • Monitor and support user adoption, proactively addressing concerns to ensure customers achieve maximum value from the platform
Project Portfolio Management
  • Concurrently manage a portfolio of complex Conexiom platform implementations, ensuring delivery on time, within scope, and to a high standard of quality
  • Develop and lead execution of comprehensive project plans that account for both customer and organizational strategic goals
  • Track project progress, manage risks, and implement timely interventions to keep implementations on track
  • Facilitate clear and consistent communication to customers and internal stakeholders through status updates, reports, and presentations
Platform Implementation
  • Lead customers through end-to-end platform setup and launch, including business requirements gathering, configuration, testing, training, and go-live
  • Collaborate with Product and Development teams to ensure accurate translation of customer requirements into the implementation process
  • Conduct testing and quality assurance to ensure implementations meet and exceed customer expectations
Documentation & Transition
  • Create and maintain detailed implementation documentation including business requirements, customizations, and customer-specific configurations
  • Partner with Customer Success and Support to ensure seamless post-implementation handoffs and continuity of service
  • Provide post-implementation support as assigned, addressing customer needs with a focus on continuous improvement

Qualifications:

  • 5+ years of experience in SaaS implementation or technical onboarding, with a demonstrated track record of managing complex, concurrent projects
  • Strong project management skills with proven ability to develop and execute comprehensive project plans against defined SLAs and timelines
  • Strong technical aptitude with working knowledge of APIs, SFTP, data mapping and technical scoping, with the ability to translate complex integration requirements into actionable implementation solutions
  • Exceptional communication and interpersonal skills, with the ability to engage and influence effectively across all levels of an organization
  • Demonstrated ability to act as a trusted advisor, translating complex customer business requirements into effective platform solutions
  • Strong analytical and problem-solving skills, with the ability to proactively identify and resolve technical and project-related challenges
  • Customer-focused mindset with a commitment to delivering best-in-class implementation experiences and exceeding customer expectations
  • Highly self-directed and accountable, with the ability to manage competing priorities and know when to escalate appropriately
  • Experience delivering end-user training to diverse audiences in a SaaS or technology environment
  • Familiarity with Manufacturing and Distribution is an asset
  • Experience with ERP administration and/or accounting is an asset

Why Conexiom?

Our MISSION is to transform broken processes into business value. We are DATA-driven and RESULTS-focused. We show our COMMITMENT to the people that make-up Conexiom by:
  • Training and development opportunities
  • Competitive compensation
  • Work/Life balance – Open PTO Policy in North America & Flex days in the UK
  • Comprehensive health, dental, & vision insurance
We build products & internal processes that increase efficiencies and drive INNOVATION for our customers.
Our VALUES
  • We care for each other
  • We hold ourselves accountable
  • We make our customers heroes
  • We over-communicate
  • We are inclusive & want to make change for the better
Conexiom is proud to offer equal employment opportunities. If you have a need that requires accommodation at any time during the recruitment process, please reach out to our Talent Acquisition Manager at [email protected]
#LI-Hybrid #LI-Remote

    Related keywords

    SaaSAIERPAPISFTPData MappingImplementation ManagementProject Portfolio ManagementManufacturingDistributionCloud PlatformTechnical OnboardingBusiness AnalysisUser AdoptionQuality AssuranceSLA

    About Conexiom

    LinkedInVisit site

    "Let Conexiom take care of your orders so you can take care of your customers."

    Industry
    Software Development
    Company size
    201-500 employees
    Founded
    2005
    Headquarters
    Vancouver, British Columbia
    LinkedIn followers
    7,723
    Total funding
    $170M

    Conexiom helps manufacturers and distributors modernize their manual order entry process with purpose-built AI developed on 20 years of industry expertise. Intelligent automation eliminates unnecessary errors, delays, and costs by accurately capturing, correcting, and transforming emailed and file-based purchase orders from any document format, into fulfillment-ready ERP orders. Your inside sales teams will be freed from manual data entry tasks to focus on customers, orders will flow up to 95% faster with high accuracy, and your buyers will love the flexible, predictable, and modern experience.

    Offices: 1140 W Pender St, Suite 1400, Vancouver, British Columbia V6E 4G1, CA · 151 N Franklin St, 2150, Chicago, Illinois 60606, US · 40 Weber St E, 705, Kitchener, Ontario N2H 6R3, CA · 1 Old Street Yard, London, EC1Y 8AF, GB

    Sales Order AutomationInvoice AutomationSales Order AnalyticsDigital TransformationAutomationMachine LearningAIDocument Process AutomationAccounts Payable AutomationSales Order Processing
    View all jobs at Conexiom

    About Conexiom

    LinkedInVisit site

    "Let Conexiom take care of your orders so you can take care of your customers."

    Industry
    Software Development
    Company size
    201-500 employees
    Founded
    2005
    Headquarters
    Vancouver, British Columbia
    LinkedIn followers
    7,723
    Total funding
    $170M

    Conexiom helps manufacturers and distributors modernize their manual order entry process with purpose-built AI developed on 20 years of industry expertise. Intelligent automation eliminates unnecessary errors, delays, and costs by accurately capturing, correcting, and transforming emailed and file-based purchase orders from any document format, into fulfillment-ready ERP orders. Your inside sales teams will be freed from manual data entry tasks to focus on customers, orders will flow up to 95% faster with high accuracy, and your buyers will love the flexible, predictable, and modern experience.

    Offices: 1140 W Pender St, Suite 1400, Vancouver, British Columbia V6E 4G1, CA · 151 N Franklin St, 2150, Chicago, Illinois 60606, US · 40 Weber St E, 705, Kitchener, Ontario N2H 6R3, CA · 1 Old Street Yard, London, EC1Y 8AF, GB

    Sales Order AutomationInvoice AutomationSales Order AnalyticsDigital TransformationAutomationMachine LearningAIDocument Process AutomationAccounts Payable AutomationSales Order Processing
    View all jobs at Conexiom

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