Toronto, Ontario, Canada · On-site
Job ID: 60776 Job Category: Policy, Planning & Research Division & Section: Social Development, Finance & Admin, HSI Application & Support Office Work Location: Union Station, 61 Front St W. Toronto, ON M5J 1E5 Job Type …
Skills: Quality Assurance, Quality Management, Team Leadership
Toronto, Ontario, Canada · Hybrid
$166k–$248k/yr
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Skills: Change Management, Executive Communication, Influencing Skills, Emotional Intelligence, Situational Awareness
Toronto, Ontario, Canada · On-site
Job Description WHAT IS THE OPPORTUNITY The Person Credit Technology (PCT) team within Technology & Operations (T&O) at Royal Bank of Canada is seeking a Lead Backend Developer to drive the design, development, and suppo…
Skills: Java 17+, Spring Boot, RESTful APIs, Microservices, OpenShift
Toronto, Ontario, Canada · Hybrid
$142k–$190k/yr
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pu…
Skills: Apex, Lightning Web Components, Visualforce, SOQL, Salesforce APIs
Toronto, Ontario, Canada · Hybrid
$55k–$92k/yr
Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see and discover that better can take you anywhere you want to go.…
Skills: Calendar Management, Travel Coordination, Expense Reporting, Event Planning, MS Office
Toronto, Ontario, Canada · On-site
Job Description What is the opportunity? RBC is the leader in Business Markets in Canada and has leading market share in Deposits, Foreign Exchange and all payment volumes. The Senior Director, Liquidity Management Trans…
Skills: Liquidity Management, Transaction Banking, Cash Management, Product Development Lifecycle, Business Case Design
Toronto, Ontario, Canada · Hybrid
$116k–$149k/yr
About Us A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of o…
Skills: Project Management, CBTC Railway Signaling Systems, Budgeting, Financial Management, Risk Assessment
Toronto, Ontario, Canada · On-site
Job Description Senior Manager, ESG Risk, Internal Audit (18-month contract) What is the Opportunity? We are looking for an adaptable, strategic, forward-thinking and critical-thinking Senior Manager who takes initiative…
Skills: Auditing, ESG Risk Management, Internal Controls, Project Management, Stakeholder Engagement
Toronto, Ontario, Canada · On-site
Job Description What is the Opportunity? RBC Bank Georgia, N.A. is a US subsidiary of Royal Bank of Canada with a passion to provide US Banking services for Canadians living, working and travelling in the United States. …
Skills: Program Management, Schedule Management, Change Management, Risk and Issue Management, Financial Management
Toronto, Ontario, Canada · Remote Solely
$74k–$117k/yr
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customer…
Skills: Insurance, Performance Management, Property Claims, Property Insurance Claims, Vendor Management
Toronto, Ontario, Canada · Hybrid
$97k–$133k/yr
Job ID: 65151 Job Category: Community & Social Services Division & Section: Seniors Services & Long Term Care, LTC Seniors Services and Community Prgms Work Location: Toronto East Court & Municipal Offices, 1530 Markham …
Skills: Program Supervision, Labour Relations, Budget Administration, Case Management, Conflict Resolution
Toronto, Ontario, Canada · On-site
Application Deadline: 07/18/2026 Address: 100 King Street West Job Family Group: Capital Mrkts Sales & Service Provides a markets-based suite of sales and trading solutions to Institutional, Corporate, and Retail clients…
Skills: Capital Markets, Risk Management, Quantitative Analysis, Financial Analysis, Trading Strategies
Toronto, Ontario, Canada · Hybrid
$116k–$146k/yr
Expected Salary Range: $116487 - $145609 Annually Target Variable Performance Pay: 15% The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based …
Skills: Category Management, Strategic Sourcing, Supplier Performance Management, Contract Negotiation, Total Cost of Ownership
Toronto, Ontario, Canada · On-site
$112k–$162k/yr
The role will be part of a Markets Transformation Team responsible for ensuring the timely execution of technical data centric deliverables. Primary Responsibilities: - Use independent critical thinking and data analysis…
Skills: Project Management, Program Management, SQL, Data Analysis, Target Operating Model Design
Toronto, Ontario, Canada · On-site
$115k–$125k/yr
Come Build Your Career at Aecon! Aecon delivers some of the most complex and impactful infrastructure projects — from transformative transportation networks to critical energy, industrial and nuclear programs. The projec…
Skills: Microsoft Power Platform, Power Apps, Power Automate, Dataverse, Azure Services
Toronto, Ontario, Canada · Hybrid
Job Description Location: Toronto/Winnipeg Referral: Level 1 IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers…
Skills: AI Strategy, Portfolio Management, Software Delivery Lifecycle, Wealth Management, Executive Leadership
Toronto, Ontario, Canada · On-site
$86k–$160k/yr
Application Deadline: 07/25/2026 Address: 100 King Street West Job Family Group: Data Analytics & Reporting Role Summary The Senior Manager, Wealth Growth & Analytics is accountable for revenue generation through analyti…
Skills: Data Analysis, Strategy Development, SQL, SAS, Python
Toronto, Ontario, Canada · Hybrid
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions,…
Skills: Analytical Thinking, Credit Decisions, Credit Risk Management, Group Problem Solving, Retail Credit
Toronto, Ontario, Canada · Hybrid
$70k–$75k/yr
Please Note: If you are a current Spin Master employee with access to Workday, apply to this job via the Workday application. Are you a kid at heart looking to build a career with a leading global children's toy, enterta…
Skills: Project Coordination, PMO Support, Jira, Confluence, Power BI
Toronto, Ontario, Canada · On-site
$69k–$129k/yr
Application Deadline: 07/25/2026 Address: 100 King Street West Job Family Group: Data Analytics & Reporting Role Summary The Manager, Wealth Growth & Analytics supports revenue generation through analytics‑led client acq…
Skills: Data Analysis, SQL, SAS, Python, Tableau
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Oversee and manage the quality assurance processes to ensure product standards are met. Lead the QA team in maintaining high-quality output and operational efficiency.
Requires professional experience in quality assurance management. Must possess strong leadership skills and a deep understanding of quality control standards.
Job ID: 60776
Job Category: Policy, Planning & Research
Division & Section: Social Development, Finance & Admin, HSI Application & Support Office
Work Location: Union Station, 61 Front St W. Toronto, ON M5J 1E5
Job Type & Duration: Full-time, Permanent vacancy
Salary Range: $126,000 - $176,140, TM2308 and Wage Grade 8
Hiring Zone: $132,676 to $143,848
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 26-Jun-2026 to 10-Jul-2026
Job Summary:
The Manager, Quality Assurance and Data Management will lead the development, implementation and continuous improvement of quality assurance frameworks across Human Services Integration (HSI) service channels, including call centre operations, in-person service delivery and online application processing.
Reporting to the Director, the Manager oversees three integrated teams—Training & Development, Quality Assurance, and Data & Analytics—ensuring strong alignment between service delivery, system functionality and performance outcomes.
This role is accountable for leveraging data insights, performance metrics and client experience indicators to proactively identify service gaps, inform training strategies and drive continuous improvement initiatives that enhance quality, consistency, efficiency and client satisfaction across all channels.
Major Responsibilities:
Key Qualifications:
Note To Current City of Toronto Employees
City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
A Great Place to Work
The City of Toronto is committed to fostering a positive and progressive workplace culture, and strives to build a workforce that reflects the citizens it serves. We are committed to building a high performing public service, with strong and effective leaders to enable service excellence, through high engagement and healthy and safe workplaces. Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses. Toronto Public Service consists of approximately 35,771 employees, providing programs and services to Toronto residents, businesses and visitors. Additionally, the City of Toronto has a number of agencies and corporations including the Toronto Police Service, Toronto Public Library and the Toronto Transit Commission, which make up the broader municipal organization. There are 44 operating divisions and offices providing an extensive level of programs and services. We offer diverse career opportunities across a wide variety of professional, trade, administrative, managerial and other employment roles. The Toronto Public Service has won numerous awards for quality, innovation and efficiency in delivering citizen-focused services. We are proud to have been named one of Canada's Top 100 Employers, Canada's Best Diversity Employers, Top Family Friendly Employers and Greater Toronto's Top Employers. Consider joining the award-winning Toronto Public Service and help us make a difference in a great City!
Offices: Toronto City Hall, 100 Queen Street West, Toronto, Ontario M5H 2N2, CA
There are currently 3,914 open management & leadership positions in Toronto, Canada listed on Clera. New openings are added daily as companies post roles.
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