Sydney, New South Wales, Australia · On-site
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interacti…
Skills: Customer Success, SaaS, Telecommunications, Contact Center, UcaaS
Sydney, New South Wales, Australia · On-site
Company Description INNERGY is transforming the woodworking industry with purpose built, cloud based ERP software designed exclusively for custom manufacturers. Our platform helps businesses operate smarter, faster, and …
Skills: Customer Success, Account Management, SaaS, Relationship Building, Consultative Communication
Sydney, New South Wales, Australia · On-site
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their re…
Skills: Sales Strategy, Operations, Go-to-market Analysis, Resource Planning, Sales Compensation Design
Sydney, New South Wales, Australia · On-site
At Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians. Our portfolio includes well-known names like Priceline, as well as our Med…
Skills: Facilities Management, Maintenance Management, Contractor Management, Budget Tracking, HVAC Monitoring
Sydney, New South Wales, Australia · On-site
About the role Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our InfraBuild Recycling b…
Skills: Fleet Management, Logistics Coordination, Safety Management Systems, Freight Negotiation, Leadership
Sydney, New South Wales, Australia · On-site
Division: Restructuring Department: Restructuring Employment Type: Full Time Permanent Application Closing Date: 31 December 2026 About Us McGrathNicol is an independent professional services firm specialising in Cyber, …
Skills: Restructuring, Insolvency, Financial Analysis, Strategic Thinking, Business Development
Sydney, New South Wales, Australia · Hybrid
Job Title: Public Affairs and Communications Account Director Working For: Hanbury Strategy Location: Office in Bridge Street, Sydney (hybrid working) To start: Immediately Salary: Competitive and dependent on experience…
Skills: Public affairs, Strategic communications, Client account management, Regulatory analysis, Political analysis
Sydney, New South Wales, Australia · On-site
About Eucalyptus We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care. Eucalypt…
Skills: Product design, Visual craft, Accessibility, Systems thinking, Service design
Sydney, New South Wales, Australia · On-site
The Financial Advisory Team at Teneo Teneo’s global Financial Advisory business advises corporates, creditors and other financial stakeholders in situations of financial stress and distress. No two situations are the sam…
Skills: Financial restructuring, Insolvency, Contingency planning, Business development, Financial advisory
UnitingSydney, New South Wales, Australia · On-site
No Information Who we’re looking for: Casual RN roles Aged Care experience required Good availability and flexibility for shifts desirable Waverley, Eastern Suburbs, NSW What you’ll be doing in this role Casu…
Skills: Clinical assessment, Care planning, Clinical leadership, Aged care, Team supervision
Sydney, New South Wales, Australia · On-site
Let’s talk about HOYTS: HOYTS is committed to creating the cinema of the future as one of Australia and New Zealand’s leading entertainment providers. People love working at HOYTS because it’s fun, fast…
Skills: Leadership, Team management, Customer service, Operations management, Communication
Sydney, New South Wales, Australia · Hybrid
Drive growth across Keyton's NSW and ACT retirement living portfolio through strategic marketing, communications, content and events that generate leads, build brand awareness and support sales. About Keyton: With over 6…
Skills: Marketing strategy, Lead generation, Integrated marketing communications, Data analysis, Content creation
Sydney, New South Wales, Australia · On-site
Australia’s largest family-owned jewellery retailer since 1895 Lead your own team and store to success alongside the Store Manager Commission scheme to reward your sales achievements We are respected, luxurious and…
Skills: Team leadership, Sales management, Coaching, Customer service, Visual merchandising
Sydney, New South Wales, Australia · On-site
$48/hr–$60/hr
Discover a career where care goes both ways! Location - Emmaus Village - Kemps Creek Casual, must be able to cover night shifts Pay rate – $48.50 - $60.30 per hour + superannuation + shift loading Not for profit em…
Skills: Clinical nursing care, Team leadership, Coaching, Supervision, Aged care legislation
Sydney, New South Wales, Australia · On-site
WHO ARE WE? You & All is a fashionable, affordable, and quality clothing brand designed for the curvy community. We're on a mission to empower to create her own unique style. You & All first launched through it's sister …
Skills: Store management, Retail operations, Visual merchandising, Team leadership, Customer service
Sydney, New South Wales, Australia · On-site
We’re looking for a people guru; think Gandhi meets Oprah. #justkidding, we know you’re so much more; although occasional peacemaker and professional problem-solver is certainly part of the job, and we guaran…
Skills: Leadership, Empathy, Problem-solving, Guest relations, Communication
Sydney, New South Wales, Australia · On-site
We’re looking for a people guru; think Gandhi meets Oprah. #justkidding, we know you’re so much more; although occasional peacemaker and professional problem-solver is certainly part of the job, and we guarantee everyone…
Skills: Leadership, Problem-solving, Customer service, Empathy, Communication
Sydney, New South Wales, Australia · Hybrid
Why You Will Be Excited About This Role This is an opportunity to lead and shape Levande’s Financial Planning & Analysis function, building a structured, forward-looking FP&A capability that supports better decisio…
Skills: Financial Planning & Analysis, Budgeting, Forecasting, Scenario modelling, Management reporting
Sydney, New South Wales, Australia · Hybrid
Provide continuous improvement of asset information management processes that support our Asset Management System (AMS) and Asset Information System (AIS) Join a team where your input will be truly valued Based from Parr…
Skills: Asset information management, Business process improvement, Process mapping, Workflow analysis, Stakeholder engagement
Sydney, New South Wales, Australia · On-site
Position Group Exercise Manager Team Product Manager Club General Manager Direct reports Group Exercise Coaches Oversees N/A The Virgin way At Virgin Active, our people are our special sauce. We believe great teams creat…
Skills: People leadership, Commercial management, Operational management, Group exercise instruction, Performance management
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Lead all post-sales activities for enterprise customers to ensure adoption, retention, and measurable value from Dialpad products. Manage customer escalations and conduct business reviews to align on goals and identify growth opportunities.
Requires 8+ years of Customer Success experience in a SaaS company, specifically within the Telecommunications or Contact Center space. Candidates must demonstrate the ability to influence C-level executives and possess strong analytical and communication skills.
About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your Role
As a Customer Success Manager for Enterprise Accounts, you’ll play an essential role in assisting our customers throughout their entire Dialpad journey - from start to finish. You’ll work closely with Sales, Support, and Product teams to ensure our customers derive measurable value from their investment in Dialpad products, driving success, retention, and renewal.
This position reports to our Sr. Manager of Customer Success for Enterprise Accounts and is based in our Sydney, Australia office.
What you’ll do
Skills you'll bring
Why Join Dialpad
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
The AI platform for customer experience.
Dialpad is the leading AI-powered communications intelligence platform creating human-first, AI-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers such as Randstad, RE/MAX, Nasdaq, Express Scripts, T-Mobile, Johns Hopkins, Motorola Solutions, Tractor Supply, and Netflix use Dialpad and its AI capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, GV, ICONIQ Capital, and OMERS, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.
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