Management & Leadership Jobs in Spokane, WA (Now Hiring) — 403 open — Page 19

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!

We are currently looking for a Residential Treatment Specialist (RTS) Supervisor with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption.

Who we are – Our Mission
We empower justice-involved individuals to overcome adversity and reach their full potential.

For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.

What We Offer

At Pioneer, our employees are our most valuable asset. That’s why we’re proud to offer a comprehensive Total Rewards package designed to support your health, security, and work-life balance.

Compensation:

New hires for this position typically start between $23.16 and $28.95 hourly/annually, depending on factors such as work location, experience, qualifications, skills, competencies, internal equity, and market conditions. While the full pay range is provided to support pay transparency, individual compensation will vary within the range based on these factors.

Benefits:

Eligible after 30 days of full-time employment (minimum of 30 hours/week):

• Medical
• Flexible spending
• Dental
• Vision

Additional coverage after 60 days:

• Life
• AD&D
• Disability

Other benefits:

• Dependent Daycare Flexible Spending
• Tuition assistance (100% for bachelor's, 50% for graduate programs)
• Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
• Employee recognition programs
• Public transportation discount
• Employee assistance program (EAP)

Join Pioneer and be part of a team that values and invests in you.

What you'll do

The Residential Treatment Specialist (RTS) Supervisor is responsible for maintaining a safe, structured, trauma-informed, and recovery-oriented residential environment where individuals can engage in treatment, stabilization, and recovery services. Under the administrative and programmatic supervision of the Director, the RTS Supervisor provides leadership, supervision, operational oversight, and support to Residential Treatment Specialist staff while ensuring compliance with organizational policies, contractual requirements, and applicable state and federal regulations.

Primary/Essential Duties and Responsibilities are but not limited to:

• Performs and documents daily shift activities in accordance with program policies, contractual requirements, licensing standards, and professional expectations.
• Supervises and monitors resident movement, activities, and compliance with program rules while maintaining appropriate auditory and visual supervision.
• Maintains accountability for the whereabouts and safety of residents during assigned shifts.
• Assesses and responds appropriately to resident behaviors, attitudes, emotional presentations, and crisis situations.
• Conducts contraband control, room searches, and confiscation procedures in accordance with program policies and safety standards.
• Provides services in the least restrictive and most trauma-informed manner appropriate to the situation.
• Assists residents in meeting health, hygiene, wellness, and daily living needs.
• Supports residents in developing social, recovery, coping, and independent living skills.
• Assists with meal preparation, meal service, and monitoring of food service activities in accordance with program requirements.
• Assists residents with self-administration of medications in accordance with program procedures and applicable regulations.
• Observes residents for behaviors, symptoms, or demeanor changes that may indicate safety, behavioral health, or medical concerns.
• Transports residents to approved appointments and activities in accordance with agency policies and approved driver requirements.
• Conducts facility, grounds, and safety checks to ensure a clean, safe, and secure residential environment.
• Assess, evaluate, and report internal and external facility conditions related to safety, sanitation, maintenance, and security concerns.
• Ensures compliance with all health, hygiene, safety, infection control, and maintenance standards.
• Promotes and maintains a healthy, trauma-informed, and recovery-oriented residential environment.
• Requests maintenance, cleaning, and household supplies in accordance with established procedures.
• Ensures staff complete assigned sanitation and housekeeping responsibilities during each shift.
• Responds appropriately to emergencies, behavioral incidents, and crisis situations in accordance with agency policy and de-escalation practices.
• Ability to verbally de-escalate residents, visitors, and staff while maintaining professionalism and safety.
• Provides direct supervision, support, coaching, and guidance to Residential Treatment Specialist staff.
• Conducts staff orientation, training, mentoring, scheduling, and ongoing performance support.
• Participates in employee selection, onboarding, evaluation, corrective action, and disciplinary processes in collaboration with program leadership.
• Maintains staff supervision documentation, evaluations, and required personnel records.
• Monitors staff compliance with required trainings, certifications, and program expectations.
• Provides shift-to-shift communication regarding unit conditions, resident concerns, safety issues, and operational updates.
• Models professionalism, sound judgment, teamwork, and recovery-oriented practices in all interactions.
• Maintains availability to staff for operational support, guidance, and crisis response during assigned shifts.
• Promotes teamwork, accountability, and collaboration among multidisciplinary staff.
• Coordinates intake, admission, orientation, discharge, and transition procedures for residents.
• Assist in monitoring medication storage, documentation, and medication support activities in accordance with agency procedures and applicable regulations.
• Delegates and/or performs operational tasks necessary to maintain efficient program operations.
• Ensures facility operations remain compliant with organizational policies, licensing standards, contractual requirements, and applicable WAC/RCW regulations.
• Prepares informational, incident, infraction, and shift reports as required.
• Assists with volunteers, visitors, inspectors, auditors, and community partners visiting the facility.
• Participates in quality assurance activities, audits, program reviews, and continuous improvement initiatives.
• Supports operational consistency and adherence to behavioral health and residential treatment best practices.

What you'll bring (required qualifications):

• High school diploma or GED equivalent and one of the following:
  • One (1) year of successful experience in the human services field; OR
  • One (1) year of successful experience in a lead or supervisory role within a residential treatment setting; OR
  • Two (2) years/60 credits of social services education may substitute for required experience.
• Must possess an active Department of Health (DOH) credential applicable to the assigned program, or obtain required credentialing within ninety (90) days of hire, unless otherwise approved by the organization due to regulatory processing delays.
• Ability to obtain and maintain all required agency trainings and certifications.
• Valid Washington State driver's license.
• Employees who operate their own or PHS vehicles on PHS business, must have a safe driving record as defined by PHS.
• Employees who operate their own vehicle(s) on PHS business must carry auto liability insurance that complies with the requirements of PHS.
• Must satisfactorily pass tuberculosis (TB) test

Preferably you'll bring (preferred/desirable qualifications):

• Associate’s degree or Bachelor’s degree in Human Services, Social Work, Psychology, Behavioral Health, or a related field preferred.
• Experience working in residential treatment, detoxification, behavioral health, or substance use disorder treatment settings preferred.
• Previous supervisory, team lead, or staff training experience preferred.
• Experience with behavioral health documentation systems and residential operations preferred.

EEO

Pioneer human services is an equal opportunity employer of minorities/women/individuals with disabilities/protected veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status. EEOC is the Law/EEO Policy Statement

Pioneer Human Services is a Drug-Free Company

Pioneer Human Services is a drug free company. This position has been deemed safety sensitive under RCW 49.44.240(3) and is subject to both pre-employment drug testing and drug testing during employment, to include testing for marijuana.