Santa Clara, California, United States · Remote OK
$220k–$397k/yr
Senior+$4.1B raised
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$220k–$397k/yr
Full-time
Health plans, Flexible spending accounts, 401(k) Plan with company match, ESPP, Matching donations, Flexible time away plan
Posted 1d ago
~40 hrs/week
Remote in United States
Responsibilities
Lead the operational execution of pricing proposals and new commercial models from approval through implementation. Collaborate with cross-functional teams and IT partners to translate business requirements into effective system configurations and processes.
Requirements
Requires 8+ years of experience in operationalizing new offers and commercial models within the SaaS industry. Proven track record of leading complex, cross-functional process transformation projects and mentoring high-performing teams.
Full job description
Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
What you get to do in this role:
Lead operational execution of pricing proposals/new commercial models from approval through implementation and launch
Translate new commercial models and new offers into clear business requirements for product setup, config, pricing, quoting, entitlements and usage tracking systems
Works with cross-functional teams and IT partners to clarify the requirements, validate the solutions, accept the solutions
Supports the enablement of commercials related functions – Sales, Deal Desk, Customers and Commercial Operations
Develops, tracks and reports on a clear project plan for the execution from strategy
Drives the operationalization of processes following established governance processes
Identify opportunities to drive productivity for commercial operations team in the process end-to-end
This role blends strategic leadership with hands-on execution and serves as a trusted partner to the senior leadership team.
Qualifications
To be successful in this role you have:
8+ years of experience driving operationalization of new offers and commercial models
Experience implementing complex and highly cross-functional process/system transformation projects
Effectively led a team of high performing individuals driving process/system transformation
Experience in business process areas covering product/pricing setup, config, pricing, quoting, billing, entitlements, usage, compensation in SaaS industry
Have successfully translated strategic decisions into operational business requirements
Have implemented creative solutions to drive productivity for commercial operations teams using AI/Citizen Developed capabilities
Collaborated effectively with business and IT teams
Have worked effectively in a highly complex, fast-paced and dynamic business environment
Proven experience leading a team, mentor and develop team members.
JV20
For positions in this location, we offer a base pay of $220,300 - $396,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.
For more information, visit www.servicenow.com.
Offices: 2225 Lawson Lane, Santa Clara, CA 95054, US · 680 George St, Sydney, New South Wales 2000, AU · 90 Collins St, Melbourne, VIC 3000, AU · Staines, GB · Amsterdam, NL
Service ManagementEnterprise CloudCustom App DevelopmentPlatformITSMSecurity OperationsCustomer Service ManagementITOMGRCHR Service Delivery
How much do Management & Leadership jobs in Santa Clara, CA pay?
Based on 1460 listings with disclosed salaries, most management & leadership jobs in Santa Clara, CA pay between $106k–$289k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Santa Clara, CA right now?
There are currently 1,619 open management & leadership positions in Santa Clara, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Santa Clara, CA?
Companies currently hiring include Applied Materials, NVIDIA, ServiceNow, Pure Storage, Oracle, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Santa Clara, CA?
Yes — 349 of the 1619 open management & leadership positions offer remote or hybrid work (92 remote, 257 hybrid).
How do I apply for Management & Leadership jobs in Santa Clara, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.