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$88k–$133k/yr
Full-time
bachelor degree
Medical coverage, Dental coverage, Vision coverage, 401(k), Life insurance, Accident insurance
Posted 2d ago
~40 hrs/week
Responsibilities
The Senior Analyst serves as a subject matter expert providing advanced support and issue resolution for complex investment and banking inquiries. They are responsible for managing escalations, ensuring regulatory compliance, and maintaining high-touch relationships with internal partners and clients.
Requirements
Candidates must have 5-8 years of financial services experience and hold current FINRA SIE, Series 7, and Series 63 or 66 registrations. A bachelor's degree is required, along with demonstrated expertise in complex financial products and strong problem-solving capabilities.
Full job description
As a Senior Wealth Services Specialist, you will serve as a subject matter expert on investment and banking procedures, acting as a critical resource for our clients and internal teams. This role is central to a dedicated team focused on delivering swift and effective issue resolution and includes high-touch interactions with Advisors and clients. You will be the first level of advanced support for both licensed and non-licensed associates, internal partners, and clients, managing escalated inquiries to ensure a seamless and positive client experience.
Key Responsibilities
Function as a primary point of contact for complex procedural and product-related escalations from internal partners and clients.
Provide point-of-call resolution for intricate inquiries, leveraging in-depth knowledge of an expansive array of products and services (e.g., Investments, Banking).
Resolve high-priority escalations from clients, wealth management teams, and senior leadership with professionalism and efficiency.
Diligently document, track, and monitor all escalated items to guarantee timely and effective resolution.
Partner with product owners and other strategic partners to research and resolve client requests, ensuring exceptional internal and external customer service.
Risk Management & Compliance:
Uphold the firm's reputation by rigorously assessing risk in all business decisions and ensuring compliance with applicable laws, rules, and regulations.
Adherent to all company policies, applying sound ethical judgment in personal and business practices, and transparently escalating and managing control issues.
Qualifications
Required Experience & Skills:
5-8 years of relevant experience in the financial services industry.
Demonstrated expertise in complex financial products, including managed programs, alternative investments, and security-based lending.
Proven ability to manage and expedite multiple tasks in a dynamic, fast-paced service environment.
Possesses effective critical thinking and problem-solving skills to address and resolve escalated client issues.
Advanced client service proficiency, with strong verbal, written, and active listening skills.
A customer-focused, detail-oriented mindset with the ability to maintain a positive and professional attitude under pressure.
US FINRA Registration Requirements:
Required Current Registrations: SIE, Series 7, Series 63(or 66)
Preferred Qualifications:
Strong business acumen with an in-depth understanding of the internal operating model and overall value proposition.
A track record as a consistent top-tier performer in previous roles.
Demonstrates effective networking and relationship-building skills across various business lines
Education
Bachelor’s degree/University degree or equivalent professional experience.
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have over 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
For information on Citi’s commitment to privacy, visit on.citi/privacy.
Offices: 388 Greenwich Street, New York, New York 10013, US · Locations in over 100 countries, http://www.citigroup.com/citi/global/index.htm, 10022, US · 5900 Hurontario St, Mississauga, ON L5R 0B8, CA · 165 Jalan Ampang, Kuala Lumpur, Federal Territory of Kuala Lumpur 50450, MY · Calle 62C O, Panama City, Panama, PA
BankingCommercial BankingInvestment BankingWealth ManagementCredit CardsCapital MarketsEquity and Fixed Income ResearchConsumer LendingCash Managementand Transaction Services
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