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Part-time
Free park admission, Discounts on park admission tickets, Discounts for family and friends, Park discounts on food, Park discounts on merchandise, Scholarship opportunities
Posted 9d ago
~40 hrs/week
Responsibilities
The Assistant Supervisor is responsible for overseeing daily shift operations, ensuring high standards of guest service, and maintaining a positive, safe environment. They also manage staff scheduling, training, and performance while ensuring facility cleanliness and operational efficiency.
Requirements
Candidates must have at least three months of experience in the theme park or hospitality industry and be at least 16 years old. Applicants must be available to work a flexible schedule, including weekends and holidays, and possess strong verbal and written communication skills.
Full job description
At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!
Note:3 Full Days of Availability and Prior Theme Park/Hospitality Experience required. Possible consideration if 2 Day Availability on Sat & Sun!
Do you have an outgoing and uplifting spirit to consistently put a smile on someone’s face? Do you have the ability to take action and turn every interaction into a positive guest experience? Then we’ve got a great opportunity for you to connect with our guests and keep them coming back for more.
What you get to do: As an Assistant Supervisor in our Park Operations Department you will be:
Responsible for supervising a shift within a specific outlet
Establishes and maintains a positive atmosphere which ensures the highest level of ambassador performance and guest service while enforcing and complying with safety procedures and guidelines.
Supervises, trains and coach ambassadors while ensuring proper training and development in accordance with SEA guidelines, such as minor infractions (i.e. attendance, grooming, etc.).
Accurately tracks ambassador labor to include daily scheduling and break management.
Complies with area opening and closing procedures and ensures all ambassadors complete tasks within a timely manner.
Ensure cleanliness standards are met in/on restrooms, pathways, and other areas as designated by leadership.
Assist ambassadors with animal program check-ins, rescheduling, and any issues that may arise.
What it takes to succeed:
Must be at least 16 years old; Must be at least 18 years old for certain venues.
Must be able to provide approved footwear (e.g. approved non-slip shoes, steel-toed shoes, specified color requirements, etc.) upon first date of employment.
Must have a minimum of three (3) months park experience or (3) months external leadership experience in the hospitality industry.
Must have a working knowledge of the English language with excellent verbal and written communication skills.
Provides excellent guest service to guests and ambassadors.
Must be able to walk and stand for long periods of time in extreme weather conditions
Must be willing to work a flexible schedule that includes weekdays, weekends, evenings, and holidays
Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting, and reporting of unsafe situations.
Must be willing to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards.
Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines
Compensation: $13.00 per hour
The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
FREE park admission
Discounts on park admission tickets and passes for family and friends
Park discounts on food, merchandise, etc.
Scholarship opportunities
Exclusive employee events and giveaways
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
Related keywords
Park OperationsHospitalityLeadershipGuest ExperienceSafety ProceduresStaff SupervisionSchedulingTrainingCustomer ServiceTheme ParkOperations ManagementFacility Maintenance
United Parks & Resorts Inc. (NYSE: PRKS) is a leading theme park and entertainment company with a world-class portfolio of seven brands across 13 parks in the United States and Abu Dhabi. The Company’s award-winning portfolio of iconic brands includes SeaWorld, Busch Gardens, Discovery Cove, Sesame Place, Water Country USA, Adventure Island, and Aquatica.
Our portfolio offers experiences for guests of all ages to enjoy exhilarating thrill and family-friendly rides and coasters, inspiring up-close encounters and educational presentations with wildlife, and exciting shows, concerts, and live performances.
We are committed to wildlife conservation globally, and all three SeaWorld parks, plus Discovery Cove and Busch Gardens Tampa Bay, are accredited members of the AZA, one of the world’s foremost professional zoological organizations. Our parks serve as one of the largest marine animal rescue organizations in the world, actively participate in endangered species survival programs, and make significant contributions to science through field research and the study of animals in our care.
Website: www.UnitedParks.com
Offices: 6240 Sea Harbor Dr., Orlando, Florida 32821, US
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