HEI Hotels & ResortsSan Antonio, Texas, United States · On-site
About Us Nestled along the iconic San Antonio River Walk, the luxurious Westin Riverwalk Hotel invites you to join our team and work in a stunning location, steeped in history and culture. Beyond our comprehensive health…
Skills: Customer service, Communication, Conflict resolution, Mathematical skills, Computer literacy
San Antonio, Texas, United States · On-site
Atlantic Pacific Companies is a dynamic industry leader, with a growing and diverse portfolio of properties throughout Florida, Georgia, Texas, California, North Carolina, and Washington, D.C. We are looking for passiona…
Skills: Property Management, LIHTC Compliance, Affordable Housing, Leasing, Rent Collection
San Antonio, Texas, United States · On-site
Welcome to Whataburger Careers! Your Recipe for Impact — What You’ll Do As a Restaurant Manager, you’ll oversee a high‑volume restaurant with average annual sales of $4M+ and an average team size of more than fifty Famil…
Skills: Restaurant Operations, Team Leadership, Hospitality Management, Guest Service, Staff Development
San Antonio, Texas, United States · On-site
Job Title: Manager Trainee Department: Supply Chain Country: United States of America State/Province: Texas City: San Antonio Full/Part Time: Full time Job Summary: Under general supervision, this position is responsible…
Skills: Supply chain management, Fleet operations, Logistics, Personnel management, DOT compliance
Silver VenturesSan Antonio, Texas, United States · On-site
$22/hr
POSITION SUMMARY: Works ala carte breakfast, lunch, dinner and banquets. Assist with all food production and staff meals. Assist in maintaining smooth operations of the kitchen, Ensures food is prepared according to and …
Skills: Food production, Knife skills, Butchery, Flavor balancing, Staff training
Silver VenturesSan Antonio, Texas, United States · On-site
$25/hr
Lead Building Engineer Hotel Emma is seeking passionate, service driven candidates for the position of Building Engineer. Job Description The Lead Engineer is the daily operational leader of the Engineering Department. T…
Skills: Building maintenance, HVAC, Plumbing, Electrical systems, Preventive maintenance
Silver VenturesSan Antonio, Texas, United States · On-site
Director of Engineer Hotel Emma is seeking passionate, service driven candidates for the position of Director of Engineer. Job Description The Director of Engineering serves as the executive leader of the Engineering Dep…
Skills: Strategic leadership, Preventive maintenance, Project management, Capital planning, Life safety compliance
San Antonio, Texas, United States · On-site
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! C…
Skills: Leadership, Sales management, Inventory management, Customer service, Team development
Marriott International Hotels, Inc.San Antonio, Texas, United States · On-site
$63k–$83k/yr
JOB SUMMARY Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of pr…
Skills: Event management, Customer service, Revenue forecasting, Up-selling, Logistics management
San Antonio, Texas, United States · On-site
$16/hr–$19/hr
Benefits: Health insurance Opportunity for advancement Paid time off Profit sharing Training & development Vision insurance Wellness resources 401(k) Competitive salary Donation matching Flexible schedule [ ] location PT…
Skills: Restaurant management, Shift leadership, Customer service, Inventory management, Cash handling
San Antonio, Texas, United States · On-site
$16/hr–$19/hr
Benefits: Health insurance Opportunity for advancement Paid time off Profit sharing Training & development Vision insurance Wellness resources 401(k) Competitive salary Donation matching Flexible schedule [ ] location PT…
Skills: Restaurant management, Shift leadership, Customer service, Inventory management, Cash handling
San Antonio, Texas, United States · On-site
$16/hr–$19/hr
Benefits: Health insurance Opportunity for advancement Paid time off Profit sharing Training & development Vision insurance Wellness resources 401(k) Competitive salary Donation matching Flexible schedule [ ] location PT…
Skills: Restaurant management, Shift leadership, Customer service, Inventory management, Cash handling
San Antonio, Texas, United States · On-site
$16/hr–$19/hr
Benefits: Health insurance Opportunity for advancement Paid time off Profit sharing Training & development Vision insurance Wellness resources 401(k) Competitive salary Donation matching Flexible schedule [ ] location PT…
Skills: Restaurant management, Shift leadership, Customer service, Inventory management, Cash handling
San Antonio, Texas, United States · On-site
$9/hr–$16/hr
At Office Depot, the Retail Team Lead is a part-time role providing “total solutions” to our customers encompassing Products, Technology, Services, Furniture and Print offerings. The Retail Team Lead will quickly build a…
Skills: Sales, Customer service, Print services, Retail operations, Merchandising
San Antonio, Texas, United States · On-site
$16/hr–$19/hr
Benefits: Health insurance Opportunity for advancement Paid time off Profit sharing Training & development Vision insurance Wellness resources 401(k) Competitive salary Donation matching Flexible schedule [ ] location PT…
Skills: Restaurant management, Shift leadership, Customer service, Inventory management, Cash handling
Charlotte, North Carolina, United States · On-site
Come Build Your Career at Aecon! Aecon delivers some of the most complex and impactful infrastructure projects — from transformative transportation networks to critical energy, industrial and nuclear programs. The projec…
Skills: Cost Estimation, Quantity Take-off, Tender Submission, Contract Documentation, Risk Management
San Antonio, Texas, United States · On-site
Welcome to Whataburger Careers! Your Recipe for Impact — What You’ll Do As a Shift Leader, you’re the spark that keeps the restaurant firing on all cylinders. You’ll Make a Difference by driving operational excellence an…
Skills: Shift management, Team leadership, Coaching, Training, Customer service
San Antonio, Texas, United States · On-site
Store 2740531: 1419 Culebra Rd, San Antonio, Texas 78201 Shift AvailabilityFlexible (Days, Evenings, Overnights + Weekends) Time Type Part time Assistant Manager We want you to join our team as an Assistant Manager. If y…
Skills: Team leadership, Recruiting, Interviewing, Hiring, Delegation
San Antonio, Texas, United States · On-site
Job DetailsJob Location: Hotel Valencia Riverwalk - San Antonio, TX 78205Position Type: Full TimeEducation Level: High SchoolJob Shift: AnyJob Category: Hospitality - Hotel WE NEED BIG STARS LIKE YOU!!! Our hotels are un…
Skills: Culinary leadership, Food cost management, Staff training, Menu development, Inventory management
San Antonio, Texas, United States · On-site
$80k–$100k/yr
Job DetailsJob Location: SAN ANTONIO, TX 78249Position Type: Full-TimeEducation Level: Associates DegreeSalary Range: $80,000.00 - $100,000.00 Salary/yearTravel Percentage: Up to 25%Job Shift: AnyJOB PURPOSE: The Assista…
Skills: Facilities management, Building operations, Maintenance supervision, Vendor management, Safety compliance
HEI Hotels & Resorts
San Antonio, Texas, United States • On-site
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Assist the Front Office Manager in overseeing daily operations to ensure high-quality guest service and compliance with corporate policies. Manage guest arrivals, departures, and inquiries while providing clear direction and support to the front desk staff.
Requires at least one year of experience in customer service within the hospitality industry. Candidates must possess strong communication skills, basic mathematical proficiency, and the ability to operate computer systems effectively.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Essential Duties and Responsibilities
Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement.
Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.
Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote •HEI Hotels and Resorts and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
Communicate both verbally and in writing to provide clear direction to staff.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Qualifications and Skills
One year experience in customer service in hospitality or similar industry.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to access and accurately input information using a moderately complex computer system.
Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations with or without reasonable accommodation.
Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
Effective verbal and written communication skills.
•Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Founded in 1985, HEI Hotels & Resorts is one of the nation’s leading privately held hotel investment and third-party management companies. Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. Our operating platform is built exclusively for institutional hotel assets in key Urban, Super-Suburban, and Resort locations. Our success is built on creating a culture of empowerment and accountability with experiences that guests appreciate, all while achieving highly profitable performance measurements. It’s a unique blend of Art and Science that has fueled our reputation and earned the trust of our unparalleled group of institutional partners.
Offices: 101 Merritt 7 Corporate Park, 1st Floor, Norwalk, CT 06851, US
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