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Full-time
Posted 5d ago
~40 hrs/week
Responsibilities
The Head of Accounts is responsible for the overall health, growth, and profitability of the studio's client portfolio while leading the client services team. They act as a senior partner to clients and creative leadership to ensure the delivery of exceptional, culturally relevant work.
Requirements
Candidates must have significant senior client leadership experience within an agency environment and a proven track record of managing portfolios and teams. Strong commercial acumen, international experience, and the ability to bring structure to ambiguous environments are essential for this role.
Full job description
At AKQA, we believe in the imaginative application of art and science to create beautiful ideas, products and services. With an entrepreneurial and collaborative approach, we create work that captures the imagination and delivers impressive returns for our clients.
Client leadership at AKQA builds trusted partnerships, provides cross-functional direction, and ensures our teams deliver exceptional work that meets both client ambition and cultural relevance. The Head of Accounts is the most senior client leader in the studio, responsible for the health of every relationship, the strength of the commercial pipeline, and the operational rigor that allows great creative work to thrive. Equal parts entrepreneur, general manager, and creative partner, they set the standard for how the studio shows up for its clients.
We are seeking a Head of Accounts to lead client services for Casa, AKQA's São Paulo studio. Casa is a vibrant and highly creative studio with a deep history of extraordinary and affecting work that captures attention and propels its clients toward success. This is a genuinely entrepreneurial opportunity: the chance to shape how the studio operates, to build and deepen client relationships across both local and global brands, and to help write the next chapter of a studio with real cultural weight and creative pedigree. You will have the backing and reach of a global network, and the freedom to lead like a founder.
ROLE REQUIREMENTS
Own the overall health, growth, and profitability of the studio's client portfolio, serving as the most senior client leadership voice across all accounts
Lead and develop the client services team, setting clear expectations, building capability, and creating an environment where people are motivated to do the best work of their careers
Bring structure and operational clarity to how the studio works, establishing process, ways of working, and internal alignment that make ambitious creative work achievable and repeatable
Partner closely with creative leadership to ensure client relationships are built around big ideas, bold thinking, and work that earns attention
Drive new business and organic growth, developing tailored proposals, shaping pitch strategy, and building relationships that translate into meaningful, long-term partnerships
Serve as a trusted senior partner to clients at the most senior levels, including CMO and executive stakeholders, with the credibility to advise, challenge, and align
Lead campaign and integrated engagements from a client leadership perspective, understanding how great work is conceived, sold, produced, and measured
Oversee commercial management across the portfolio, including scoping, forecasting, resourcing, and margin performance, in close partnership with studio and network leadership
Act as a general manager for the client services function, making pragmatic decisions that balance client needs, team wellbeing, creative ambition, and business outcomes
Represent the studio externally and internally within the broader network, building connectivity across markets and unlocking global opportunities for local work
QUALITIES AND CHARACTERISTICS
Significant senior client leadership experience within an agency environment, with a track record of leading portfolios and teams rather than individual accounts
An entrepreneurial operator; you have built, restructured, or meaningfully reshaped how a business or team works, and you are energized rather than daunted by that kind of challenge
Deep campaign and big-idea experience, with a genuine love of creativity and an instinct for the work that moves culture
Proven ability to bring process and structure to ambiguity, without smothering the creative energy that makes a studio special
Strong commercial acumen across forecasting, scoping, resourcing, and profitability
International experience, with fluency navigating global networks, cross-market collaboration, and multinational client organizations
Fluent in English, with the confidence to lead conversations across global stakeholders and partner studios
A natural relationship builder who leads with substance, follow-through, and sound judgment rather than performance
Comfortable partnering with introspective, considered creative leadership; you bring momentum and decisiveness without steamrolling
Flexible, adaptive, and resilient; you move easily between the strategic and the practical and you thrive in environments that are evolving
A leader people want to follow, invested in the growth of the team and the culture of the studio
Location
This role is based in São Paulo. Candidates must live within a commutable distance of the Casa studio.
We believe great work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach including required in-office days. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
AKQA is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
About WPP
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
AKQA is the frontier agency, uniting imagination, design, craft and technology to create new forms of value. For more than three decades, we've helped brands imagine what’s next and make what matters, from pioneering digital to defining the next era of AI. Operating across 19 countries and 30 locations, we work with organisations to build intelligent systems, digital products, connected ecosystems and immersive experiences that shape culture, deepen brand relevance and unlock growth. AKQA is a WPP agency.
Offices: 5th floor, 360 Third St, San Francisco, CA 94107, US · 1 St. John's Lane, London, EC1M 4BL, GB · 17th Floor, 114 Fifth Avenue, New York, NY 10011, US · 3rd Floor, Building 11, No.207 Meng Zi Road, Shanghai, 200023, CN · 5th Floor, 3299 K St, NW, Washington D.C., District of Columbia 20007, US
Design and InnovationCustomer and Brand ExperienceE-commerce OptimisationCommunity and Influencer EngagementCognitive Science and Artificial IntelligenceData ScienceMedia PlanningMedia Buyingand Search MarketingSocial Media
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