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Plano, Texas, United States · On-site
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Plano, Texas, United States · On-site
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Plano, Texas, United States · On-site
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Plano, Texas, United States · On-site
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Plano, Texas, United States · On-site
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Plano, Texas, United States · On-site
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Enterprise MobilityPlano, Texas, United States · On-site
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Jacksonville, Florida, United States · On-site
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Plano, Texas, United States · On-site
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Plano, Texas, United States · On-site
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Plano, Texas, United States · On-site
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Plano, Texas, United States · On-site
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Plano, Texas, United States · On-site
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Supervise and coach a team of buyer experience specialists while managing inbound support queues to ensure smooth auction transactions. Monitor team performance metrics, handle escalations, and collaborate with cross-functional teams to improve the overall buyer experience.
Requires at least 4 years of inbound support or customer service experience, with a minimum of 1 year in a supervisory or team lead role. Candidates should possess strong knowledge of contact center performance management and have experience in real estate or distressed asset markets.
At Auction.com, we’re transforming real estate. As the nation’s leading online platform for buying and selling residential bank-owned and foreclosure properties, we connect buyers, sellers, and investors with innovative technology. With over $70 billion in assets, our success is driven by a culture of innovation, collaboration, and impact. We go beyond the bid—empowering our people to thrive and shape the future of the industry
We are seeking a hands-on Buyer Experience Supervisor to lead a team of inbound support specialists responsible for helping prospective buyers register, bid, and transact successfully in distressed property auctions. This is a working supervisor role. The person in this seat manages the team as direct reports and also takes inbound buyer calls, covering the queue during volume spikes, coverage gaps, and escalations. This role reports to the Senior Director, Call Center.
This role sits at the intersection of contact center supervision, buyer support, and distressed real estate auction execution. The ideal candidate brings a strong inbound support or customer experience background, experience leading or coaching specialists, comfort operating against measurable service and quality outcomes, and a practical understanding of foreclosure, FCL, REO, or real estate auction markets.
The experience threshold above applies to external candidates. Internal candidates advance on the promotion criteria defined in the career path rather than a years-in-role minimum.
The ideal candidate is a working leader who is comfortable coaching the team in the morning and taking calls in the afternoon. They keep buyers moving forward without sacrificing professionalism, hold the queue together when volume is unpredictable, and pass what they hear on calls back to product, technology, operations, and asset teams. This person should be equally comfortable reviewing a scorecard, sitting with a specialist on a difficult call, and picking up the phone themselves.
This role is based in Plano, TX, and requires four days per week in office. Travel is expected up to 5% for leadership and team building activities.
This role will include a performance-based incentive component tied to team outcomes, including abandon rates, quality scores, customer satisfaction, and productivity metrics. Final compensation structure should reflect the supervisory scope of the role, the expectation of regular phone time alongside team leadership, and the business impact of improved buyer outcomes.
In addition to base salary, this position is eligible for a bonus.
Auction.com also offers a comprehensive benefits package for eligible employees, including (but not limited to):
The availability and value of benefits may vary and are subject to the terms and conditions of the applicable plan documents.
The Company reserves the right to modify compensation and benefits programs at any time, consistent with applicable law.
Learn more about our benefits and culture at:
https://www.auction.com/lp/careers/
Auction.com is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected by applicable law.
To all recruitment agencies: Auction.com does not accept agency resumes unless you are part of our preferred partner network. Please do not forward resumes to our jobs alias, Auction.com employees or any other company location. Auction.com is not responsible for any fees related to unsolicited resumes.
To review our California Personnel Privacy Statement and Notice at Collection, please click here.
Beyond the Bid
To view open positions with Auction.com, please visit https://www.auction.com/lp/careers/ Transforming Real Estate: Auction.com Is the Nation’s Leading Auction Platform for Foreclosure, including Sheriff's Sale Properties, Bank-Owned, and Short Sale Auction.com is the nation's largest foreclosure and bank-owned real estate auction marketplace. Specializing in REO and foreclosure residential properties, we go beyond the bid to create better outcomes for neighborhoods, buyers, and sellers through transparency, technology, and care. One of our critical goals is to make homeownership more accessible. Leading Auction Platform for Bank-Owned and Foreclosed Properties Auction.com facilitates the buying and selling of properties often unavailable on the MLS (Multiple Listing Service). With over 524,000 property transactions and $64 billion in total sales, we’re committed to transparency and accessibility. Our innovative Remote Bid technology allows buyers to bid on and win foreclosure properties from anywhere. It’s important to note that Auction.com does not own listed homes or set prices, ensuring an unbiased platform for buyers and sellers. To view open positions with Auction.com, please visit https://www.auction.com/lp/careers/ Auction.com is headquartered in Irvine, CA with offices in key markets nationwide. Investors include THL (Thomas H. Lee Partners), CapitalG (formerly Google Capital) and Stone Point Capital. To learn about Auction.com, LLC, please visit www.auction.com/lp/about-us/ LICENSING INFORMATION: Licensing Link: https://www.auction.com/lp/legal/licensing-disclosures Texas Real Estate Commission Information About Brokerage Services: http://mlhdocs.com/legal/agencydisclosures/ADC/Texas.pdf Consumer Protection Notice: http://mlhdocs.com/legal/TexasCPN.pdf
Offices: 1 Mauchly, Irvine, CA 92618, US
There are currently 1,841 open management & leadership positions in Plano, TX listed on Clera. New openings are added daily as companies post roles.
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