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Full-time
Medical insurance, Dental insurance, Supplemental insurance plans, Vision insurance, Life insurance, Paid time off
Posted 46d ago
Apply by Jun 26
~40 hrs/week
Responsibilities
The Director of Housekeeping leads the housekeeping and laundry departments to ensure property cleanliness meets health regulations and company standards. This includes managing staffing, budgets, and inventory while overseeing the training and development of a high-performing team.
Requirements
Candidates must have proven experience supervising housekeeping departments of 80+ employees and managing large properties with 300+ rooms. Proficiency in rooms management systems and experience with foreign labor programs are preferred.
Full job description
Overview
The Director of Housekeeping leads the housekeeping department to ensure the property’s cleanliness aligns with Department of Health regulations, as well as hotel and company standards. This role encompasses planning, organizing, and developing departmental operations while upholding policies and procedures to continually improve service and operational excellence. The Director is dedicated to delivering exceptional guest care by maintaining prompt and courteous service. Responsibilities include staffing, scheduling, training, and developing hourly team members to create a high-performing team.
Responsibilities
Director of Housekeeping responsibilities include, but are not limited to:
The Director of Housekeeping is expected to plan, organize, and monitor the work of housekeeping, laundry and housemen team members daily to ensure compliance with our high quality standards, which requires continuous visual inspections of guest rooms and public areas, laundry production and quality
Uphold the highest standards of cleanliness, sanitation, safety, and conduct
Communicates effectively, both verbally and in writing, to provide clear direction to team members. Recruits (hires), trains, coaches and counsels housekeeping (including laundry staff and housemen) team members, following company, state, and federal regulations
Performs reviews of the Housekeeping Department team
Manages and motivates management team in the administration of their duties
Purchase, re-order and maintain linen and housekeeping supplies and inventory
Manages finances of housekeeping operations including budget and inventory controls. Controls expenditures, labor, supplies, etc. in relation to resort financial forecasts and budget. Maintains systems and controls to provide adequate supplies for efficient operations of the department
Evaluates and reports maintenance issues relating to condition of furniture, fixtures, and equipment
Monitors daily Time and Attendance of staff to prevent any mistakes with payroll and to avoid any over-time for the department
Demonstrate positive leadership characteristics which inspire team members to exceed standards, and promote team empowerment
Service metrics responsibility related to areas of control (i.e. – guest service scores and TripAdvisor)
Delegate duties and projects with consistent follow up
Promptly resolves any guest complaints or issues
Reports any unsafe work condition to the Resort Manager or General Manager
Ensures proper communication within the department by conducting regular meetings with all housekeeping team members. Participates with peer managers in meetings, property goals and initiatives
Other duties as assigned
Qualifications
What are we looking for?
Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
Experience working with different unit types (ex. standard, multi-bedroom, etc...)
Experience with foreign labor programs (J-1, H-2B) preferred
Previous experience managing a team of housekeeping employees through motivation, coaching and development
The ability to anticipate customer needs, change goals and direction quickly and multitask
Working knowledge of rooms management systems
Proven comfort and experience to interact effectively with all levels of management, guests, associates, and homeowners, both inside and outside of the organization
Activator/self-motivated to accomplish goals, with a strong sense of responsibility
Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases)
Passion for providing exceptional service to guests and team members
Proven job reliability, diligence, dedication, and attention to detail
Teamwork and collaboration
Must be able to communicate clearly and professionally with guests, coworkers and supervisors
What can you look forward to?
All team members enjoy WEEKLY PAY!
Qualifying team members may enjoy the following benefits:
We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.
Brittain Resorts & Hotels has been setting the standard for legendary guest satisfaction, property management, and marketing since its roots began in 1943 at the historic Chesterfield Inn in Myrtle Beach, S.C. From the beginning, the Brittain family worked as a team, doing everything from making beds to washing dishes on a busy weekend, creating an environment where integrity and trust are paramount even today. With decades of experience in the hospitality industry, we have fostered a set of core values that guide associate development on a personal and professional level.
Today, Brittain Resorts & Hotels manages a portfolio of over 4,000 rooms across 30+ hotels and resorts, along with 45+ restaurants and bars throughout the United States.
We believe that great service starts with great people. Our dedicated team of talented individuals continuously pushes the boundaries to provide exceptional guest experiences. At BRH, we recognize that our associates are our greatest asset, and we are committed to their success. Whether you’re looking to launch your career or take the next step, we offer rewarding opportunities for growth and advancement in the hospitality and tourism industry.
We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.
Related keywords
HospitalityHousekeepingLaundry OperationsDepartment of Health RegulationsJ-1 VisaH-2B VisaRooms Management SystemsBudgetingInventory ControlGuest Service ScoresTripAdvisorStaffingSanitationSafety StandardsProperty ManagementResort Operations
Brittain Resorts & Hotels (BRH) is a full-service hospitality management company providing multi-layered expertise in all disciplines of hotel and resort operations. Since 1943, BRH has been enriching the lives of its team members, guests, partners, and the communities they serve by providing exceptional guest experiences, a supportive work environment, and superior returns. With over 4,700 rooms, suites, and condos in the portfolio, the company currently operates 30 premier hotels and resorts and 45+ restaurants & bars within the United States.
From measured and benchmarked operational strategies to proprietary data-driven decision-making in human resources, revenue management, and sales & marketing, BRH's defined processes ensure each property is best positioned in the ever-changing hospitality market.
What we do:
- Results-driven operational management and owner relations aligned to NOI growth and RevPAR index gains
- Data-driven in-house revenue management, pricing, and distribution across brands and independent properties. Sales, marketing, and direct booking strategies with measured ROI
- F&B operations, concepting, and outlet optimization
- Capital planning, renovations, and repositioning to protect and increase asset value
- Development advisory, underwriting, and feasibility for new development and conversions
- HOA and vacation rental program management at scale
- Technology, CRM, and business intelligence integration for transparent reporting
If you are exploring a management change, developing a new asset, evaluating a repositioning, or seeking an equity partner, Brittain Resorts & Hotels is here to help.
Offices: 1101 Johnson Ave, Unit 104, Myrtle Beach, South Carolina 29577, US
How many Management & Leadership jobs are open in Myrtle Beach, SC right now?
There are currently 297 open management & leadership positions in Myrtle Beach, SC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Myrtle Beach, SC?
Companies currently hiring include Hilton Grand Vacations, Domino's, Circle K, Visionworks of America, Brittain Resorts & Hotels, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Myrtle Beach, SC?
Yes — 11 of the 297 open management & leadership positions offer remote or hybrid work (4 remote, 7 hybrid).
How do I apply for Management & Leadership jobs in Myrtle Beach, SC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.