Chicago, Illinois, United States · On-site
$150k–$205k/yr
Manager, Product Management - IVR Customer Experience Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative a…
Skills: Product management, IVR, Customer experience, AI-driven conversational platforms, Intent-based routing
McLean, Virginia, United States · On-site
$111k–$127k/yr
Senior Associate, Capital Markets and Risk The Liquidity, Market, and Capital Risk Oversight ("LMCRO") team is seeking a motivated candidate for a Senior Associate position. LMCRO is a second line of defense Independent …
Skills: Risk Management, Capital Markets, Financial Analysis, Data Governance, SQL
Cambridge, Massachusetts, United States · On-site
$269k–$307k/yr
Staff Software Engineer - Risk Tech As a Staff Software Engineer at Capital One, you will be a part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our ta…
Skills: Software engineering, Solution architecture, Enterprise architecture, Cloud computing, AWS
Irvine, California, United States · Hybrid
$201k–$296k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: Data Governance, Master Data Management, Enterprise Data Architecture, Data Quality, Metadata Management
New York, New York, United States · On-site
$225k–$257k/yr
Director, Project Management - Domain Delivery Lead At Capital One, we’re building a leading information-based technology company. Guided by our shared values, we thrive in an environment where collaboration and openness…
Skills: Technical program management, Technology strategy, SaaS operating models, Platform development, Cloud-native architectures
McLean, Virginia, United States · On-site
$183k–$229k/yr
Sr. Manager, Data Analysis At Capital One, data is at the center of everything we do. When we launched as a startup we disrupted the credit card industry by individually personalizing every credit card offer using statis…
Skills: Data analysis, Statistical modeling, Analytical tools validation, Risk assessment, Project management
Charlotte, North Carolina, United States · On-site
$99k–$124k/yr
Principal Process Manager As a Principal Process Manager in the Centralized Team, you will be working with the Agency Finance Deal Teams and Centralized offshore teams to support loan Originations and related processes. …
Skills: Process Management, Project Management, Loan Administration, Salesforce, Cost Accounting
McLean, Virginia, United States · On-site
$80k–$150k/yr
Overview As a Steampunk Salesforce Functional Analyst, you will work with Technical/Solutions Architects and Developers to translate business requirements into well‐architected solutions that best leverage the Salesforce…
Skills: Salesforce, Flows, Visualforce, Lightning Components, Agile
Baltimore, Maryland, United States · Hybrid
$92k–$153k/yr
WORK LOCATION: will need to live within the defined territory: Maryland, Virginia or DC The Manager, Network Contracting is an Individual Contributor role that serves as an integral member of the Provider Contracting Tea…
Skills: Contract negotiation, Provider relations, Financial analysis, Healthcare reimbursement, Value-based care
Riverwoods, Illinois, United States · On-site
$150k–$171k/yr
Manager, Product Management - Servicer Integration Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and …
Skills: Product management, Project management, Servicer integration, Operational validation, Process improvement
New York, New York, United States · On-site
$210k–$287k/yr
Director, Product Manager, Retail Bank, In Person Experience Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innov…
Skills: Product management, Digital product strategy, People leadership, Strategic vision, Data analysis
Riverwoods, Illinois, United States · On-site
$74k–$84k/yr
Senior Administrative Assistant (Administrative Support Assistant III) - Legal, Litigation Capital One is seeking an exceptionally bright, self-motivated, and experienced Administrative Support Assistant III. This pivota…
Skills: Calendar management, Travel coordination, Expense reporting, Event planning, Communication
New York, New York, United States · On-site
$269k–$307k/yr
Director, Data Scientist - Generative AI Systems Data is at the center of everything we do. As a startup, we disrupted the credit card industry by individually personalizing every credit card offer using statistical mode…
Skills: Generative AI, Natural Language Processing, Machine Learning, Python, Pytorch
New York, New York, United States · On-site
$67k–$91k/yr
Finance Operations Associate, Reconciliation As a Finance Operations Associate supporting Reconciliation, you’ll help support the operational and financial health of Capital One Travel across Flights, Hotels, and Cars. Y…
Skills: Financial reconciliation, Data analysis, Exception management, Operational reporting, Airline reporting corporation
McLean, Virginia, United States · On-site
With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and in…
Skills: Culinary instruction, Team leadership, Retail management, Customer experience, Sales growth
Chicago, Illinois, United States · On-site
$183k–$250k/yr
Senior Manager, Product Management - US Card Core Platforms & Servicing Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and dr…
Skills: Product Management, Product Roadmap, Human-Centered Design, Business Strategy, Stakeholder Management
McLean, Virginia, United States · On-site
$74k–$92k/yr
Senior Administrative Assistant (Administrative Support Assistant III) - Brex Integration Capital One is seeking an exceptionally bright, self-motivated, and experienced Administrative Support Assistant III. This pivotal…
Skills: Calendar management, Travel coordination, Expense reporting, Event planning, Communication
McLean, Virginia, United States · On-site
$197k–$225k/yr
Lead Software Engineer, Full Stack Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment…
Skills: Software engineering, Distributed microservices, Full stack development, Cloud computing, JavaScript
McLean, Virginia, United States · Hybrid
$99k–$225k/yr
Salesforce Federal Sales Leader The Opportunity: Booz Allen is expanding our Salesforce business across the warfighter mission space. We are seeking a proven federal growth leader who can identify customer problems that …
Skills: Salesforce, Federal sales, Business development, Account management, Cloud platform sales
New York, New York, United States · On-site
$210k–$287k/yr
Product Design Director, Business Travel We’re currently seeking a Product Design Director to lead our Business Travel team, part of the Experience Design organization. The Premium Design team sets the bar for Capital On…
Skills: Product design, Service design, Design strategy, Content design, UX design
Chicago, Illinois, United States • On-site
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The Product Manager will own the end-to-end lifecycle for voice self-services, focusing on creating intuitive, AI-driven customer experiences. They will collaborate with cross-functional teams including engineering and operations to transform the company's voice channel.
Candidates must possess a Bachelor's or Master's degree in a quantitative field, business, or marketing. Additionally, at least 3 years of product management experience is required for those without a quantitative degree.
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
Capital One’s Card IVR (Interactive Voice Response) team owns the "front door" to our brand—the critical first point of contact for millions of customers seeking clarity, support, and resolution. We aren't just managing a phone menu; we are building a sophisticated, AI-driven conversational platform that serves as the gateway to the US Card experience. As we move toward a future of intent-based routing and seamless natural language processing, we are looking for a visionary Product Manager to transform how 1-800-CAPITAL feels for every caller.
As a Product Manager on the Card IVR team, you will own the end-to-end lifecycle for critical voice self-services, moving beyond simple automation to create intuitive, "low-effort" experiences that empower customers to resolve complex needs without ever needing to wait for an agent. You will be a central figure, collaborating with Software Engineers, Business Analysts, Operations, and other key stakeholders to not only optimize, but also transform Capital One’s voice channel.
Capital One Product Framework
In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management:
Basic Qualifications:
OR
Preferred Qualifications:
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $149,800 - $171,000 for Manager, Product ManagementMcLean, VA: $164,800 - $188,100 for Manager, Product ManagementNew York, NY: $179,700 - $205,100 for Manager, Product ManagementRichmond, VA: $149,800 - $171,000 for Manager, Product ManagementCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
At Capital One, we're making things better for our customers and associates through innovation and collaboration. We were founded on the belief that everyone deserves financial freedom—and are dedicated to a world where all have equal opportunity to prosper. Banking is in our DNA, but we are so much more than a bank. We always think about what’s next—and how we can bring our customers the tools needed to improve their financial lives. Your ideas, experiences and skills will help make banking better. You’ll be part of a supportive culture while earning amazing benefits. That’s life at Capital One. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. View our Social Media Community Guidelines https://www.capitalone.com/digital/social-media/
Offices: 1680 Capital One Drive, McLean, Va 22102, US · 8020 Towers Crescent Dr, Vienna, VA 22182, US · 2 Bethesda METRO Center, Bethesda, MD 20814, US
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