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Lead the revamp of customer communications governance and manage a team of communication creators to improve delivery across all channels. Orchestrate complex cross-functional projects from inception to completion while ensuring alignment with strategic business objectives.
Requires a Bachelor's degree or military experience with at least 5 years of project management experience. Preferred qualifications include an MBA, PMP/Agile certifications, and experience leading technology delivery projects.
The Customer Office team is seeking an experienced and highly motivated Project Manager at the Manager level to lead the revamp of our customer communications governance and support customer communications improvements. This critical role involves orchestrating complex, cross-functional projects from inception through successful completion and ensuring alignment with strategic business objectives, while driving advocacy for our customers. The ideal candidate will possess a deep understanding of project management methodologies, exceptional communication skills, and a proven ability to drive outcomes in a fast-paced environment.
Specific Project Responsibilities:
Communications Governance: There is a desire from the Card Leadership Team to start improving our customer communications. Today the process to update customer communications is convoluted and spans many teams, including Brand, Legal, Risk, and Operations. There is no defined pathway for intent owners to update their communications, which leaves a fragmented process, resulting in many communications not having an intent owner and many teams unsure how to start when they wish to revise or build a new communication. The goal of this work is to collaborate with key stakeholders to define and stand up a well-managed program that ensures communications are reviewed and updated on a regular basis and create a clear process for new communications to be created, reviewed, and implemented.
Customer Communications Team Lead: As the new governance process is stood up, this role would also ensure that current updates being made to customer communications across all channels go through the right reviews and are implemented in a timely manner, collaborating with key partners and escalating roadblocks as needed. The goal of this brand new team is to help ensure we are properly iterating and improving customer communications, unlocking leverage for teams around Card. This position will ultimately lead a team of communication creators, utilizing the best practices being researched by the team’s Comms Modernization efforts.
General Responsibilities:
Project Planning and Delivery: Own and drive project delivery, encompassing planning, execution, monitoring, and closing. Coordinate cross-functional planning and ongoing alignment of projects in partnership with key stakeholders
Stakeholder Management: Serve as the primary point of contact for all project stakeholders, including executive leadership, functional teams, and external partners. Coordinate cross-functional reviews to ensure all prerequisite steps, testing, and documentation are complete and adhere to governance standards
Process Improvement: Identify and implement improvements to the project delivery framework, ensuring efficiency and scalability.
Risk and Issue Management: Proactively identify, assess, and mitigate project risks and issues, escalating critical items to leadership as necessary. Lead discussions on critical impediments/updates, escalating major risks and dependencies to senior leadership when necessary
Basic Qualifications:
Bachelor’s Degree or Military experience
At least 5 years of experience in Project Management
At least 3 years of experience leading projects through the full lifecycle
Preferred Qualifications:
Masters Degree or MBA
1+ years of experience with acquisitions integration within a technology or service-based organization
3+ years of experience leading technology delivery projects
3+ years of experience working with Product and Technology teams
PMP, Lean, Agile or Six Sigma certification
Strong communication, problem solving and collaboration skills
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $138,100 - $157,700 for Manager, Project Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
At Capital One, we're making things better for our customers and associates through innovation and collaboration. We were founded on the belief that everyone deserves financial freedom—and are dedicated to a world where all have equal opportunity to prosper. Banking is in our DNA, but we are so much more than a bank. We always think about what’s next—and how we can bring our customers the tools needed to improve their financial lives. Your ideas, experiences and skills will help make banking better. You’ll be part of a supportive culture while earning amazing benefits. That’s life at Capital One. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. View our Social Media Community Guidelines https://www.capitalone.com/digital/social-media/
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