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Lead the global strategic partnership with RWS to design and deliver world-class live entertainment experiences across Merlin's worldwide portfolio. Drive commercial performance, operational governance, and strategic alignment between creative, finance, and local site teams.
Requires significant experience in global vendor or account management within the live entertainment, attractions, or leisure industries. Must possess strong commercial acumen and a proven track record of operating within large, matrixed international organizations.
We're the world's leading family entertainment company, creating unforgettable experiences for millions of guests every year. From iconic theme parks and resort destinations to immersive attractions and world-famous brands, we bring joy, create connections and make memories.
Our purpose is simple: to bring every family closer through play.
Our vision is ambitious: to be the world's most loved family escape.
And behind every magical moment is a team of talented people making it happen.
We're now looking for a Global Live Experience Account Director to lead one of Merlin's most strategic global partnerships and help shape the future of live entertainment across our worldwide portfolio.
This is a unique opportunity to take ownership of Merlin's global outsourced entertainment and events partnership with RWS, ensuring world-class live experiences are designed, built and delivered across our attractions and resorts around the globe.
Acting as the single global owner of the partnership, you'll drive strategic alignment, operational excellence, governance, commercial performance and continuous improvement across a complex and high-profile portfolio of entertainment experiences.
You'll work at the centre of our business, bringing together teams across Growth, Creative, Operations, Finance and Local Sites to ensure every project delivers exceptional guest experiences while maximising value and performance.
The role will work closely and align with F&B and Food Games and Photos to ensure we build out an end-to-end event experience through RWS. You'll be required to work partner closely with the Procurement team.
Own and develop Merlin's global relationship with RWS.
Build strong executive and operational partnerships that drive innovation, performance and value.
Lead executive governance reviews and strategic planning sessions.
Ensure contractual commitments are delivered while identifying opportunities for growth and optimisation.
Oversee governance across the full entertainment lifecycle, from proposition development through to operational delivery.
Ensure robust planning, feasibility assessment and cost modelling.
Support the delivery of creative and technical outputs that meet Merlin's quality standards.
Ensure seamless transition from project delivery into operational execution at site level.
Develop and manage clear decision-making frameworks, planning cycles and approval processes.
Align strategic priorities across Growth, Creative, Operations and Finance teams.
Create clarity around responsibilities, accountability and escalation routes across global and local stakeholders.
Manage significant budgets, forecasts and financial performance across the partnership.
Drive cost efficiency while maintaining exceptional guest experiences.
Support investment cases for major projects and events.
Ensure robust financial oversight and reporting.
Act as the central point of integration between multiple global functions.
Build alignment between creative vision, operational feasibility and commercial objectives.
Support local teams in navigating processes and maximising partnership value.
Foster collaboration and communication across a complex global organisation.
Define and track performance metrics across quality, delivery, guest satisfaction and commercial outcomes.
Lead post-event reviews and lessons-learned processes.
Identify opportunities to improve speed, efficiency and innovation.
Help shape the future evolution of Merlin's live entertainment strategy.
We're looking for a commercially minded leader who thrives in complex, fast-moving environments and knows how to build high-performing partnerships.
You'll bring:
Significant experience in global vendor, supplier or account management.
Experience within live entertainment, events, experiential, attractions, leisure or related industries.
Strong understanding of end-to-end event, entertainment or production delivery lifecycles.
Proven success operating within large, matrixed international organisations.
Strong commercial acumen, including contract management, budget ownership and investment evaluation.
Exceptional stakeholder management and influencing skills.
The ability to balance strategic thinking with hands-on operational execution.
Excellent communication skills with confidence engaging at executive level.
You'll be someone who:
Thinks globally and acts with an enterprise mindset.
Takes ownership and accountability for outcomes.
Builds trust and strong relationships across diverse stakeholder groups.
Brings structure, clarity and discipline to complex environments.
Champions innovation, creativity and continuous improvement.
Leads through collaboration, influence and partnership.
At Merlin, you'll have the opportunity to shape experiences that create lifelong memories for families around the world.
You'll work with talented teams, iconic brands and industry-leading attractions while helping us deliver on our vision to become the world's most loved family escape.
In return, we offer a competitive salary, bonus opportunity, excellent benefits and the chance to make a real impact on a global stage.
We deliver joyful experiences, spread happiness and help guests make lasting memories.
Follow us on Instagram: @Merlinentertainments It's where we play🎢 Merlin Entertainments is the global leader in branded entertainment destinations. We create and deliver memorable, immersive brand experiences for over 60 million guests every year. Merlin Entertainments has over 140 attractions worldwide, ranging from indoor attractions such as SEA LIFE and Madame Tussauds to iconic theme parks like LEGOLAND and Alton Towers Resort. Working for Merlin Entertainments is unlike a job anywhere else. You could be counting penguins, protecting the sea, crafting the perfect celebrity eyebrows or making a child’s day magical. Not all of us have jobs in attractions, but we are all involved in fascinating work. Sound like fun? Join us, and be part of creating amazing memories for millions of people around the world.
Offices: 25 West Street, Poole, England BH15 1, GB · Silverglade Business Park, Leatherhead Rd, Chessington, Surrey KT9 2QL, GB · Riverside Building, County Hall, Westminster Bridge Rd, London, SE1 7PB, GB · 255 Blackfriars Road, Arbor Building, London, England SE1 9UD, GB
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