London, England, United Kingdom · Hybrid
HELLO, WE’RE TIPJAR TiPJAR exists to make appreciation fair, transparent, and direct, and in joining our team, you’ll play a part in putting tipping back in the hands of the people who earn it and rely on it most. What b…
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London, England, United Kingdom · Hybrid
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London, England, United Kingdom · Hybrid
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London, England, United Kingdom · Hybrid
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London, England, United Kingdom · Hybrid
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London, England, United Kingdom · Hybrid
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London, England, United Kingdom · Hybrid
$94k–$174k/yr
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London, England, United Kingdom · Hybrid
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · Hybrid
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London, England, United Kingdom · Hybrid
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London, England, United Kingdom · Hybrid
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London, England, United Kingdom · On-site
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London, England, United Kingdom · Hybrid
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London, England, United Kingdom · On-site
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London, England, United Kingdom · Hybrid
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Manage a portfolio of high-value enterprise accounts to ensure long-term retention, engagement, and measurable success. Act as a strategic partner by leading account reviews, monitoring health signals, and collaborating cross-functionally to improve the client journey.
Proven experience in Customer Success or Account Management within SaaS, fintech, or hospitality is required. Candidates must possess strong communication skills for executive stakeholder engagement and proficiency in CRM tools like HubSpot.
TiPJAR exists to make appreciation fair, transparent, and direct, and in joining our team, you’ll play a part in putting tipping back in the hands of the people who earn it and rely on it most.
What began as a bold idea has become a global platform changing the daily lives of thousands. We’re doing something no one has done before, and that means we move fast, challenge assumptions, and push through walls that would stop most teams.
We’re a values-led, people-first company. We celebrate wins loudly, communicate openly, innovate boldly, and believe success is something we build and share together.
We’re looking for an Enterprise Customer Success Manager with a passion for building long‑term client relationships and driving measurable success. You’ll manage a portfolio of high‑value enterprise accounts, deliver an exceptional, partnership‑led customer experience, and work cross‑functionally to ensure our clients get the very best from TiPJAR.
This role is all about retention, engagement, and satisfaction, as well as helping to shape the future of the Customer Success function through knowledge sharing, process improvements, and mentoring.
You’ll be the strategic partner our enterprise clients rely on; the person who understands their goals, anticipates their needs, and ensures TiPJAR becomes an essential part of how they operate.
What You’ll Be Doing Day to Day:
What You Bring
How We Measure Success
What We Offer
Our Values
Interview Process
We keep our process simple, transparent, and human. You’ll meet the people you’ll actually work with, and we’ll give you space to show how you think, communicate, and collaborate.
We move quickly and communicate openly throughout.
No surprises, no long waits, no unnecessary steps
Preemployment Screening
All offers of employment at TiPJAR are subject to pre-employment checks. This includes a DBS check, employment referencing, and confirmation of your right to work. Employment can only begin once you have demonstrated your legal right to work in the UK, in line with the Immigration, Asylum and Nationality Act 2006.
Equal Opportunities
TiPJAR is an equal opportunity employer. We welcome applications from everyone, regardless of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are committed to building an inclusive workplace where everyone feels valued and able to thrive.
Application Acknowledgement
Due to the high volume of applications we receive, we may not be able to contact you individually if you have not been shortlisted. If you do not hear from us within the advertised timeframe, please assume your application has not progressed on this occasion.
Salary: Competitive
Revolutionising the world of cashless tipping for everyone, forever.
We help tipped workers receive cashless tips directly & transparently from their customers. We support restaurants, bars, hotels and cafes manage tips and tronc distribution amongst their staff. Welcome to 21st Century Tipping!
Offices: Temple Chambers, London, England EC1V 2NJ, GB · TiPJAR, San Diego, California, US · TiPJAR, Dublin, IE
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