Benefits: Career growth opportunities Competitive compensation + generous commissions An environment where diversity is celebrated A positive, empathetic, and supportive team and company Team member discounts Aesthetical…
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Sr Manager, Product & Engineering - MarTech Platforms
Overland Park, Kansas, United States · On-site
$148k–$267k/yr
Senior+$17B raised
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Sr Principal Product Owner – Data Management & Integration Services
Frisco, Texas, United States · On-site
$130k–$180k/yr
Senior$51B raised
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Full-time
Career growth opportunities, Competitive compensation, Generous commissions, Diversity celebration, Supportive team environment, Team member discounts
Posted 61d ago
~40 hrs/week
Responsibilities
The Lead Front Desk Associate provides leadership and mentorship to the Experience Guide team while ensuring seamless facility operations. They act as management in the absence of supervisors, handling guest complaints and driving sales performance.
Requirements
Candidates should have sales and service-related experience, with a preference for those who have held key-holder or supervisory roles. Strong communication, problem-solving skills, and the ability to work flexible hours are required.
Full job description
Benefits:
Career growth opportunities
Competitive compensation + generous commissions
An environment where diversity is celebrated
A positive, empathetic, and supportive team and company
Team member discounts
Aesthetically inspiring work environment
Dental insurance
Free food & snacks
Health insurance
Training & development
Schedule / Expected Work Hours:
Ability to work flexible hours, including evenings, weekends, holidays
Job Summary
The Experience Guide Lead provides leadership and mentorship to the Experience Guide team while ensuring the facility runs seamlessly, serving as the acting manager in the absence of other management.
Responsibilities
Serve as a professional ambassador for The NOW brand, leading by example in sales and guest service.
Act as management in their absence by addressing guest service complaints and concerns.
Maintain excellent attendance and ensure accountability for transactional corrections and follow-up.
Assist in training new Experience Guides and provide shift coverage during absences.
Collaborate with Leadership during regular meetings to drive improvements and support facility needs.
Attend and actively participate in all necessary staff training sessions and meetings.
Report to the Experience Guide Supervisor and General Manager or acting management.Work closely with team members to establish individual and team performance goals; monitor progress and adjust strategies to ensure alignment with company objectives.
Provide ongoing coaching and feedback to team members to help them develop their skills, achieve targets, and grow within their roles.
Lead by example in delivering exceptional guest service and driving sales performance. Foster a positive, high-energy environment that enhances the guest experience.
Effectively resolve guest concerns and complaints, turning potentially negative experiences into positive outcomes, ensuring guest satisfaction and loyalty.
Develop and manage efficient work schedules to ensure appropriate staffing levels, maintaining a balance between operational needs and team well-being.
Qualifications
Sales and service-related experience
Ability to be efficient and detail-oriented in a fast-paced environment.
Key-holder and or lead/supervisory experience preferred
Must have enthusiasm and possess excellent guest service skills.
Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
Possesses problem-solving and troubleshooting skills.
Must be a team player.
Company Overview
The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visitthenowmassage.com
Company Purpose/Mission
Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW.
We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations from around the world.
Company Values
Brand Truths
LIVE IN THE NOW Be Present. Take time to recharge and reconnect within.
KINDNESS IS MAGIC
Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.
CARE FOR THOSE WHO CARE FOR OTHERS
Foster an environment where team members feel valued, recognized, and rewarded.
AUTHENTICITY ALWAYS
Open and transparent communication with our inner circle and guests.
Related keywords
Front DeskHospitalityGuest ExperienceSales PerformanceStaff ManagementKey-holderCustomer SatisfactionWellness IndustryRetailOperational Management
Relax, recharge, and escape the daily pressures of life through the healing benefits of massage therapy.
Industry
Wellness and Fitness Services
Company size
51-200 employees
Founded
2015
LinkedIn followers
5,268
The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW's goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW's interiors have been recognized by press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world.
With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW is looking forward to bringing its thoughtfully crafted menu, healing products and signature design to cities all over the United States. For more information, please visit thenowmassage.com.
Offices: 7611 Beverly Blvd, Los Angeles, CA 90036, US · 3329 West Sunset Blvd, Los Angeles, CA 90026, US · 12019 Ventura Blvd, Studio City, CA 91604, US · 2407 Main Street, Santa Monica , CA 90405, US
How many Management & Leadership jobs are open in Frisco, TX right now?
There are currently 799 open management & leadership positions in Frisco, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Frisco, TX?
Companies currently hiring include Keurig Dr Pepper Inc., Anderson Merchandisers, Thomson Reuters, Baker Tilly US, TIAA, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Frisco, TX?
Yes — 231 of the 799 open management & leadership positions offer remote or hybrid work (32 remote, 199 hybrid).
How do I apply for Management & Leadership jobs in Frisco, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.