Bug Out Service, LLCFayetteville, North Carolina, United States · On-site
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control an…
Skills: Operations management, Team leadership, Staff recruitment, Employee training, Performance coaching
Fayetteville, North Carolina, United States · On-site
$22/hr–$24/hr
The Amazon operations team is looking for Process Assistants with a strong record of achieving results to join the expanding team supporting operations leaders and associates in delivering strong operations results withi…
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Skills: Customer service, Verbal communication, Interpersonal skills, Problem-solving, Decision-making
Fayetteville, North Carolina, United States · On-site
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Skills: Client relations, Account management, Communication, Problem-solving, Relationship-building
Fayetteville, North Carolina, United States · On-site
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Fayetteville, North Carolina, United States · On-site
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Fayetteville, North Carolina, United States · On-site
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Company Description At Beloform Craft, we believe strong organizations are built through collaboration, attention to detail, and people who take pride in doing great work. Our team is committed to maintaining an organize…
Skills: Business operations, Team coordination, Customer relations, Leadership, Communication
Fayetteville, North Carolina, United States · On-site
$40k–$44k/yr
Company Description At Beloform Craft, we believe strong organizations are built through collaboration, attention to detail, and people who take pride in doing great work. Our team is committed to maintaining an organize…
Skills: Calendar management, Scheduling, Administrative support, Document management, Communication
Domino'sFayetteville, North Carolina, United States · On-site
Job Description ABOUT THE JOB You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyo…
Skills: Judgment, Math, Multitasking, Leadership, Management
Domino'sFayetteville, North Carolina, United States · On-site
Job Description ABOUT THE JOB You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyo…
Skills: Judgment, Math, Multitasking, Leadership, Management
Fayetteville, North Carolina, United States · On-site
Summary The Assistant in Training (AIT) and Assistant Manager position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.&…
Skills: Sales generation, Guest service, Leadership, Team training, Visual merchandising
Fayetteville, North Carolina, United States · On-site
EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to en…
Skills: Office Management, Retail Sales, Inventory Management, Human Resource Management, KPI Coaching
Fayetteville, North Carolina, United States · On-site
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Fayetteville, North Carolina, United States · On-site
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Fayetteville, North Carolina, United States · On-site
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Fayetteville, North Carolina, United States · On-site
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Fayetteville, North Carolina, United States · On-site
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Fayetteville, North Carolina, United States · On-site
Supervisor, Customer Service Call Center Location: Fayetteville, US Type: Full-time Summary The Customer Service Call Center Supervisor is responsible for leading and overseeing a team of customer service representatives…
Skills: Team Leadership, Coaching, Performance Management, Customer Service, Call Center Operations
Fayetteville, North Carolina, United States · On-site
Manager, Customer Service Call Center Location: Fayetteville, US Type: Full-time Summary The Customer Service Call Center Manager is responsible for the overall leadership, performance, and strategic direction of the Wea…
Skills: Leadership, Team Management, Wealth Management, Operational Management, Performance Management
Bug Out Service, LLC
Fayetteville, North Carolina, United States • On-site
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The Manager-Operations oversees technician recruiting, training, and performance to ensure high service quality and customer retention. They are responsible for monitoring branch scheduling, maintaining inventory, and ensuring all operations comply with safety and regulatory standards.
Candidates must possess a high school diploma or GED and maintain all required professional licenses and a valid driver's license. Strong leadership, communication, and problem-solving skills are essential for managing team performance and customer relations.
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development , and regular cadence of accountability, in order to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention.
Key Performance Indicators
Customer Satisfaction & Retention
Technician Retention
Technician Percentage of Staffing Budget (including productivity, timekeeping, and licensing)
Team Safety Performance
Route Completion
Branch Schedule Efficiency
Sales Growth
Service Cost Control (fleet maintenance, materials & supplies, hourly time management)
Principal Duties and Responsibilities
Oversee ongoing technician training, coaching, development , and regular cadence of accountability, in order to maximize technician success and retention
Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels
Review and evaluate ongoing technician performance (via ride-a-longs and audits)
Respond diligently and compassionately to customer concerns
Ensure overall service quality to maximize customer retention
Fill in periodically on customer appointments to help close any temporary staffing gaps
Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
Ensure safety standards are met or exceeded and that all operations are in regulatory compliance
Monitor and maintain inventory levels of pest / termite control and home services products
Required Qualifications
Knowledge, Skills & Abilities
Adept at problem solving and identifying practical solutions
Ability to effectively lead and motivate others
Good aptitude for basic/intermediate math, for calculations related to sales/service
Strong communication skills (verbal, written, presenting)
Ability to build rapport easily and establish trust with customers and employees
Minimum Education Level/Certifications
High school diploma (or GED)
Maintain licenses/certificates as required by federal, state, and/or local regulations
Maintain valid driver’s license
Physical Demands/Environmental Conditions
Moving up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects
Sitting, climbing, balancing, stooping, kneeling, crouching, and crawling
Working in damp and/or dusty locations, confined spaces, narrow aisles, or passageways
Going up and down stairs, ladders, scaffolding, ramps, and poles
Operating a motor vehicle safely
Ensuring vehicle and other equipment is maintained and kept clean
Wearing personal protective equipment, including OSHA-compliant respirators
Having healthy vision to perform detail-oriented activities at distances close to the eyes or within arm’s reach
Ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold)
Flexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/wk) schedule during peak season
Travel Requirement
Travel up to 100% of time within assigned territory(s)
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
Improving our customer's quality of life through effective pest control services since 1963
Founded by John F. Sessions in 1963, Bug Out Service is an industry leader in professional pest control. Bug Out was proud to announce the partnership with other premier companies (Arrow Environmental Services & Skyline Pest Solutions) in the expanded Florida-Georgia area in early 2014. Together these three platform companies operate under the corporate identity of EPS, Environmental Pest Service based in Tampa, Florida. Customers enjoy a superior service experience that can only be delivered by a "hometown" company, yet Bug Out continues to be on the cutting edge of pest control technology and performs services at superior level of professionalism. Bug Out Service, LLC. offers a wide variety of programs to provide sustainable solutions in pest prevention, termite protection, lawn & shrub care, aeration, irrigation, attic insulations, wildlife/exclusion and commercial pest control.
Offices: 5951 Arlington Expressway, Jacksonville, FL 32211, US · 463509 State Road 200, Yulee, FL 32097, US · 530 3rd St N, Jacksonville Beach, FL 32250, US · 6972 Blanding Blvd, Jacksonville, Florida 32244, US · 7710 Juniper Rd, Ocala, Florida 34480, US
There are currently 380 open management & leadership positions in Fayetteville, NC listed on Clera. New openings are added daily as companies post roles.
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