Service Manager - Pest Control Certified Applicator
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Who You Are: The Service Manager-Pest Control is the operational backbone of the field team. This role holds the state-required certified applicator credentials necessary to legally supervise unlicensed technicians and i…
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$50k–$65k/yr
Full-time
professional certificate
Competitive base salary, Medical insurance, Dental insurance, Vision insurance, Life insurance, 401k company matching plan
Posted 112d ago
~40 hrs/week
Remote in Dallas, Texas, United States
Responsibilities
The Service Manager oversees daily field operations, including route assignment, technician performance, and regulatory documentation compliance. They serve as the primary supervisor for technicians and the main point of escalation for customer issues and field emergencies.
Requirements
Candidates must possess an active state-issued Certified Pesticide Applicator license and 3-5 years of pest control field experience. Proficiency in pest control software and a valid driver's license are also required.
Full job description
Who You Are:
The Service Manager-Pest Control is the operational backbone of the field team. This role holds the state-required certified applicator credentials necessary to legally supervise unlicensed technicians and is directly responsible for the day-to-day management of service delivery, technician performance, documentation compliance, and customer satisfaction within an assigned branch or territory. The Manager serves as the direct supervisor for all Pest Control Technicians and the primary point of escalation for field-level issues.
Essential Duties and Responsibilities:
Field Operations Management
Plan, assign, and oversee daily service routes for all technicians — balancing efficiency, service quality, and compliance requirements
Conduct regular ride-along and field inspections to evaluate technician performance and service quality
Serve as the on-call resource for field emergencies, customer escalations, and after-hours issues
Monitor callback rates, re-treatment requests, and customer satisfaction scores for assigned territory
Coordinate scheduling for follow-up visits, initial inspections, and high-priority accounts
Supervision & Technician Development
Directly supervise all Pest Control Technicians — providing daily direction, performance feedback, and coaching
Conduct new technician onboarding, field training, and initial ride-along certifications
Monitor technician license status and coordinate continuing education and renewal activities
Conduct performance evaluations and document corrective actions per company policy
Legally supervised unlicensed technicians per state pest control regulations — ensuring compliance with all supervision requirements
Compliance & Documentation
Ensure all service records are completed accurately and on time — including product application details, EPA registration numbers, technician license numbers, and re-entry intervals
Review and approve technician service reports daily for completeness and regulatory compliance
Oversee pre-service customer notification procedures and maintain notification logs
Ensure proper documentation for sensitive site services (schools, daycares, healthcare facilities)
Maintain chemical use logs and ensure proper product storage and handling by all technicians
Assist in preparation for state regulatory audits or inspections
Pesticide Application (when applicable)
Perform certified pesticide applications on accounts requiring a licensed applicator
Handle Restricted Use Pesticide (RUP) applications — the only authorized applicator role for RUPs in the field
Review and approve treatment plans for high-risk or non-standard accounts
Stay current on label changes, new product registrations, and application best practices
Customer Relations
Act as the primary point of contact for customer escalations beyond the technician level
Conduct follow-up calls or visits for accounts with service concerns, callbacks, or complaints
Assist with commercial account inspections, proposals, and service agreement reviews
Build and maintain relationships with key recurring accounts in assigned territory
Safety & Training:
Enforce company PPE and safety protocols in the field — conducting regular safety audits
Conduct monthly safety meetings and document attendance and topics covered
Manage incident reporting for any field accidents, pesticide exposures, or adverse reactions
Ensure all technicians complete required OSHA and safety training
Position Requirements:
Active state-issued Certified Pesticide Applicator license in required category (Structural, WDO, or as required by state)
Minimum 3-5 years of pest control field experience
Demonstrated experience supervising or training field staff
Solid understanding of state pest control regulations, FIFRA requirements, and documentation standards
Strong knowledge of pest identification across common structural pests (termites, rodents, cockroaches, bed bugs, ants, etc.)
Proficiency in pest control business software for scheduling, service records, and reporting
Valid driver's license with acceptable driving record
Preferred Qualifications:
Experience managing multiple technicians across a multi-route territory
Familiarity with IPM (Integrated Pest Management) programs for commercial or sensitive site accounts
401k Company Matching Plan, after 90-days of employment
Maternity, Paternal, and Additional Leave Options
Remote Position
Flexible Personal Time Off (PTO)
Fun and collaborative work environment with training and feedback-rich culture.
Apply Now!
To be considered, applicants must reside in geographical territory: Dallas, TX
Join a team where your work makes a daily difference, not just to our clients but to the environment. Be part of Butler Plus - where your career, growth, and service all come together. Apply today and embark on a journey with a company that values you!
Offer of employment is contingent upon the candidate successfully passing a pre-employment criminal background check and clean driving history.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are using E-Verify and are a participant in Right to Work.
Related keywords
Certified Pesticide ApplicatorStructural Pest ControlWDOFIFRAEPA RegistrationRestricted Use PesticideRUPIntegrated Pest ManagementIPMAssociate Certified EntomologistACEQuality Pro CertificationOSHAPPEPest IdentificationTermites
Butler Plus is a leading provider of doorstep trash, bulk & junk removal, sustainability solutions, porter services, and pressure washing for multifamily communities across the country. We currently service more than 340,000 units nationwide and are known for delivering reliable service, strong operational support, and elevated experience for both residents and property teams. Butler Plus has been featured in The Wall Street Journal, TIME Magazine, and on CNBC. We take pride in hiring professional team members who make a difference every day. Let us handle the heavy lifting so you and your residents can sigh in relief. Our friendly uniformed Butlers pick up bagged garbage and recycling waste at your doorstep 5-7 times a week and take it to the on-site dumpsters or compactors for you, saving you time and effort. To experience this professional service, or any of our additional services, request a quote at www.ButlerPlus.com
Offices: 4411 W Tampa Bay Blvd, Tampa, Florida, US
Waste ManagementMulti-FamilyValet TrashTrash RemovalBulk-HaulingPorter ServicesPressure Washingand Pest ControlFinanceService Industry
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