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Job DetailsJob Location: COLUMBUS, OH 43213Position Type: Full TimeSalary Range: $20.00 HourlySummary: The Patient Care Representative Trainer will serve in a leadership capacity by training new and current patient care …
Skills: Staff Training, Onboarding, Patient Care, Customer Service, EPIC Software
Columbus, Ohio, United States · On-site
$16/hr–$27/hr
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Columbus, Ohio, United States · On-site
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Columbus, Ohio, United States · On-site
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Columbus, Ohio, United States · On-site
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Columbus, Ohio, United States · On-site
Company Description Welcome to Flyin Brian Pizza, LCC doing business as Domino's! Locally owned and operating stores in the greater Columbus, OH area. 90% of our franchisees started as drivers, including this one, back i…
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Columbus, Ohio, United States · On-site
$52k–$75k/yr
Company Description Welcome to Flyin Brian Pizza, LCC doing business as Domino's! Locally owned and operating stores in the greater Columbus, OH area. 90% of our franchisees started as drivers, including this one, back i…
Skills: Judgment, Leadership, Mathematics, Multitasking, Restaurant Management
Columbus, Ohio, United States · On-site
$52k–$75k/yr
Company Description Welcome to Flyin Brian Pizza, LCC doing business as Domino's! Locally owned and operating stores in the greater Columbus, OH area. 90% of our franchisees started as drivers, including this one, back i…
Skills: Judgment, Leadership, Math, Multitasking, Restaurant Management
Columbus, Ohio, United States · On-site
Company Description Welcome to Flyin Brian Pizza, LCC doing business as Domino's! Locally owned and operating stores in the greater Columbus, OH area. 90% of our franchisees started as drivers, including this one, back i…
Skills: Customer Experience, Team Leadership, Cost Management, Store Operations, Pizza Making
Columbus, Ohio, United States · On-site
Company Description Welcome to Flyin Brian Pizza, LCC doing business as Domino's! Locally owned and operating stores in the greater Columbus, OH area. 90% of our franchisees started as drivers, including this one, back i…
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Columbus, Ohio, United States · On-site
Company Description Welcome to Flyin Brian Pizza, LCC doing business as Domino's! Locally owned and operating stores in the greater Columbus, OH area. 90% of our franchisees started as drivers, including this one, back i…
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Columbus, Ohio, United States · On-site
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Columbus, Ohio, United States · On-site
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Columbus, Ohio, United States · On-site
$22/hr–$30/hr
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Columbus, Ohio, United States · On-site
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Columbus, Ohio, United States · On-site
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Columbus, Ohio, United States · On-site
Overview Role: Dining Services - Assistant Manager Join Healthcare Services Group (HCSG) as a Dining Services Assistant Manager, supporting the dining department at a long-term care facility. At HCSG, we are passionate a…
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Columbus, Ohio, United States · On-site
Overview Role: Dining Services - Assistant Manager Join Healthcare Services Group (HCSG) as a Dining Services Assistant Manager, supporting the dining department at a long-term care facility. At HCSG, we are passionate a…
Skills: Staff Supervision, Food Safety Compliance, Inventory Management, Staff Training, Customer Service
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The Patient Care Representative Trainer is responsible for onboarding and training staff on standards, protocols, and patient information collection. They serve as a leadership resource and role model while performing patient care duties as needed.
Requires 2-3 years of customer service experience, preferably in the medical field, and a preferred college degree. Proficiency with EPIC and Dentrix software and strong interpersonal communication skills are highly desired.
Job DetailsJob Location: COLUMBUS, OH 43213Position Type: Full TimeSalary Range: $20.00 HourlySummary: The Patient Care Representative Trainer will serve in a leadership capacity by training new and current patient care representatives on the expectations and standards required at Heart of Ohio Family Health. The Patient Care Representative Trainer is expected to be a role model and a resource to other staff and will also perform patient care representative responsibilities based on need and at the direction of the Assistant Site Manager or Site Manager.
Reports to: Assistant Site Manager
Dress Requirement: scrubs or business casual in accordance with Heart of Ohio Family Health's (HOFH) dress code policy
Monday through Friday standard business hours
40 hours per week, times are subject to change based on staffing needs.
A primary location will be specified at the interview, but Patient Care Representative Trainers are expected to float between all Heart of Ohio Family Health locations based on organizational need.
Non-Exempt
Job Duties: These are considered essential to the successful performance of this position:
Onboards and trains new and current patient care representatives to the standards, expectations, and protocols set in HOFH’s Standard Operating Procedures
Conducts a skills assessment and signs off on the competency of skills and ability to perform all required tasks
Serves as an example of accountability to peers on clinical competency, patient-centric care, and HOFH’s Mission, Vision, and Values
Promotes a Culture of Safety by adhering to policy, procedures, and plans that are in place to prevent workplace injury, violence, or adverse outcomes to associates and patients.
Performs other administrative duties as required
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.
Responsible for training staff in the correct and thorough collection of patient information.
Training staff on effectively communicating information to patients regarding appointments, documentation to bring, co-payments, etc.
Train on adherence to departmental policies and procedures, including patient privacy.
Train in departmental day-to-day front office operations, monitor and prioritize workflow, schedules and efficient patient flow
Ensure services are in compliance with professional standards, state and federal regulatory requirements.
Coordinate documentation and training.
Conduct monthly audits
Other duties as assigned (non-essential)
Telephone
Computer
Printer
Fax machine
Copier
Other office equipment as assigned
Heart of Ohio Family Health operates in multiple locations, in the Columbus, OH area. All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room, business offices, hallways and private toilet facilities. All clinical facilities are ADA compliant.
This position’s primary work area is the clinical portion of the facility; ie, patient examination rooms, hallways, and other clinically assigned areas.
kept at a normal working temperature
sanitized daily
maintains standard environment furniture with adjustable chairs
maintains standard office equipment; ie, computer, copier, fax machine, etc. at a normal working height
Physical Demands and Requirements: these may be modified to accurately perform the essential functions of the position:
Mobility = ability to easily move without assistance
Bending = occasional bending from the waist and knees
Reaching = occasional reaching no higher than normal arm stretch
Lifting/Carry = ability to lift and carry a normal stack of documents and/or files
Pushing/Pulling = ability to push or pull a normal office environment
Dexterity = ability to handle and/or grasp, use a keyboard, calculator, and other office equipment accurately and quickly
Hearing = ability to accurately hear and react to the normal tone of a person’s voice
Visual = ability to safely and accurately see and react to factors and objects in a normal setting
Speaking = ability to pronounce words clearly to be understood by another individual
QualificationsJob Qualifications (Experience, Knowledge, Skills and Abilities)
Preferred college degree
Minimum 2 -3 years of experience in customer service, preferably in the medical field
Preferred experience with EPIC and Dentrix software
Demonstrates excellent interpersonal skills with people of all social levels and cultures, and the ability to manage patients and families with discretion under conditions of stress
Ability to work with limited supervision and to make decisions based on established policies and procedures
Demonstrates a sense of maturity that enables a positive and effective handling of any operational situation
Quickly make accurate decisions that result in a positive outcome
Possess a strong work initiative while handling multiple tasks
Ability to communicate (orally and in writing) in a professional manner
Ability to work in conjunction with other employees and business associates
Ability to maintain an established work schedule to ensure dependability, accuracy of work quality, and a harmonious, consistent work environment
May be assigned other duties as required
Caring for the healthcare needs of our diverse community, one heart at a time.
Heart of Ohio Family Health is the parent company for five Federally Qualified Health Centers located in Franklin County: Capital Park, Chantry, Mount Carmel East, Whitehall, and Whitehall-Yearling High School. Our mission is to provide high-quality, holistic, and compassionate care to meet the healthcare needs of everyone in our diverse community, one heart at a time. We provide services regardless of ability to pay, and offer a sliding fee scale based on income and number of dependents.
Offices: 882 South Hamilton Road, Columbus, OH 43213, US · 2365 Innis Road, Columbus, OH 43224, US · 5969 E Broad St, Suite 300, Columbus, Ohio 43213, US · 675 S Yearling Rd, Suite 100, Whitehall, Ohio 43213, US · 5560 Chantry Dr, Columbus, Ohio 43232, US
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