Columbus, Ohio, United States · On-site
$221k–$288k/yr
Job Posting End Date 09-14-2026 Please note the job posting will close on the day before the posting end date. Job Summary The Managing Director of IT Revenue Systems leads the implementation of AEP's meter-to-cash trans…
Skills: Program Leadership, Meter-to-cash, Billing Systems, Enterprise Application Implementation, Stakeholder Management
Columbus, Ohio, United States · On-site
Senior Talent Acquisition Partner Full Time Columbus, OH - Onsite AndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions, with the goal of making world-class…
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Columbus, Ohio, United States · On-site
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Columbus, Ohio, United States · On-site
OH0713 NW Bancshares HQ Job Description The Compliance Risk Governance Manager is responsible for the day-to-day administration and oversight of the Compliance governance activities, including regulatory change managemen…
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Columbus, Ohio, United States · On-site
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Columbus, Ohio, United States · On-site
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Columbus, Ohio, United States · On-site
$16/hr–$24/hr
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Columbus, Ohio, United States · On-site
At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water. Consider applying here, if you want to: Work in an entre…
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Columbus, Ohio, United States · On-site
$215k–$275k/yr
STRS Ohio, STRS STRS Ohio is seeking a Chief Actuary to join the Finance/Management team. Established in 1920 and serving Ohio’s educators, STRS Ohio is one of the nation’s largest retirement systems, serving nearly 550,…
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Merrillville, Indiana, United States · On-site
$160k–$240k/yr
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Columbus, Ohio, United States · On-site
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll …
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Columbus, Ohio, United States · Remote OK
Job Title: Independent Sales Rep Aesthetics & Regenerative Biologics Job Type: Independent Sales Rep (1099); High Commission | Monthly Payouts | Significant Earning Potential Location: Throughout the US BENEV is expandin…
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Minnetonka, Minnesota, United States · Hybrid
$102k–$208k/yr
Description Summary: The Principal Architect-Senior provides the technical vision and direction for the integration of all information systems. Duties and Responsibilities: Oversees the definition of architecture require…
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Columbus, Ohio, United States · On-site
$76k–$89k/yr
Salary: $75,940.80 - $89,356.80 Location: 33 N. High Street, Columbus, OH 43215 Benefits: Medical, Vision, Dental, Supplemental and Life Insurance Paid Parental Leave Employee Discounts COTA Bus Pass Wellness Initiatives…
Skills: Oracle Primavera P6, Project scheduling, Earned Value Management, Critical path analysis, Schedule variance
Columbus, Ohio, United States · Hybrid
$60k–$90k/yr
Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If …
Skills: Investment guidance, Retirement planning, Account servicing, Asset retention, Sales growth
Columbus, Ohio, United States · On-site
Cando Rail & Terminals is a leading North American provider of specialized rail operations and terminal infrastructure services. We help industrial shippers optimize their supply chains and efficiently connect to Class I…
Skills: Rail operations, Switching requirements, Safety leadership, Logistics management, Team supervision
Columbus, Ohio, United States · Hybrid
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Skills: Traffic engineering, Multimodal transportation design, Traffic signal design, Pavement marking design, Traffic calming
Columbus, Ohio, United States · Hybrid
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Skills: Civil engineering, Roadway design, Multimodal transportation, MicroStation, OpenRoads
Columbus, Ohio, United States · On-site
Description We are looking for Outside Sales Representatives, to help us increase our markets and sales. The successful candidate will be responsible for establishing contact with our existing clients, identifying new op…
Skills: Sales, Lead generation, Client relations, Communication, Self-motivation
Columbus, Ohio, United States · On-site
$157k–$174k/yr
Description Location: Columbus, OH Program Manager | Electrical Power Distribution - Results-driven Program Manager with deep industry expertise in electrical power distribution, specializing in executing complex project…
Skills: Program management, Electrical power distribution, Project planning, Cross-functional leadership, Vendor management
Columbus, Ohio, United States • On-site
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The Managing Director leads the multi-year meter-to-cash transformation program, serving as the single point of accountability for scope, schedule, budget, and quality. This role oversees the end-to-end delivery of the new AI-native platform, including requirements, testing, deployment, and ongoing steady-state operations.
Candidates must have at least 12 years of progressive IT experience, including senior leadership in large-scale enterprise application implementations. A bachelor's degree in a technical or business field is required, along with deep expertise in utility billing processes and complex program management.
Please note the job posting will close on the day before the posting end date.
Program leadership and delivery accountability
Lead the multi-year meter-to-cash implementation workstream as CITO’s single point of accountability for scope, schedule, budget, quality, and operations of the new system.
Establish and run program governance, including the integrated master schedule, release plan, decision rights, risk and issue management, benefits tracking, and executive reporting to the steering committee.
Tailor delivery methodology and fit-for-purpose controls to the risk and complexity of each workstream, and enforce consistent delivery discipline across internal teams and partners.
Manage cross-program dependencies with metering and field operations, the customer contact center, digital channels, finance and accounting, credit and collections, regulatory, and enterprise data platforms.
Detailed requirements, design, and configuration
Lead detailed requirements definition across invoice generation, rate and billing determinants, payment and remittance processing, credit and collections, and customer program administration.
Drive fit-gap analysis against the standard capabilities of the new platform
Ensure the design embeds AI capabilities responsibly, with human review, auditability, model monitoring, and controls appropriate to billing accuracy and customer-impacting decisions.
Testing, deployment, and cutover
Own the end-to-end test strategy and its execution: unit, system, integration and interface, data conversion, parallel billing, performance and volume, security, regression, and business user acceptance testing, each with defined entry and exit criteria.
Lead deployment planning and mock cutovers, including runbooks, rehearsal cycles, environment and release management, defect triage, and formal go/no-go readiness assessments with the business.
Direct production cutover and the associated command center, including revenue assurance and billing validation, contingency and rollback plans, and stakeholder communication through the stabilization window.
Hypercare and operations
Lead hypercare after each release, covering incident command, defect resolution, billing exception and unbilled backlog management, customer impact monitoring, and daily executive reporting until agreed stability measures are met.
Establish steady-state operations for the new meter-to-cash platform, including the support model, service levels, monitoring and observability, release cadence, knowledge transfer, and continuous improvement of the run organization.
People, change, financial, and vendor leadership
Build, mentor, and retain a high-performing delivery organization of managers, leads, analysts, and engineers; set clear expectations and foster accountability and disciplined execution.
Develop and manage program budgets, staffing plans, and forecasts; communicate status, risks, tradeoffs, and capital and O&M implications to senior leadership and to regulatory stakeholders as required.
Lead system integrator, software, and managed service partner relationships, including statements of work, delivery oversight, milestone acceptance, and performance management, and partner with organizational change management and training to prepare the business for every release.
Minimum Requirements
12+ years of progressive IT experience, including senior leadership accountability for large enterprise application implementations and for the operations that follow them.
Demonstrated record of successfully leading large, complex, multi-year programs from requirements through cutover, hypercare, and steady-state operations, including at least one enterprise-wide implementation of comparable scale, budget, and business risk.
Deep working knowledge of meter-to-cash processes in an electric utility or comparable regulated environment: billing and invoice generation, rate and tariff application, payments and remittance, credit and collections, and customer programs.
Proven experience leading customer information system or billing platform replacements, including data conversion, parallel billing, and revenue assurance.
Strong command of testing discipline at scale: test strategy, environment and release management, defect governance, and entry and exit criteria across system, integration, performance, conversion, and user acceptance testing.
Demonstrated ability to plan and execute production cutovers and hypercare for mission-critical, customer-facing systems, including command center operations and executive escalation.
Experience delivering with multiple methodologies (Agile, SAFe, hybrid, waterfall) and applying fit-for-purpose governance, financial controls, and executive reporting.
Experience leading system integrators and co-sourced delivery models with clear accountability for quality, milestones, and outcomes.
Strong executive communication and stakeholder management skills; ability to influence, negotiate tradeoffs, and translate business needs into measurable delivery commitments.
Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field (or equivalent practical experience).
Preferred Qualifications
Experience implementing or operating an AI-native or cloud-native billing and customer platform, including responsible AI controls, model monitoring, and auditability.
Experience with SAP for Utilities, Oracle Customer Care and Billing, or comparable large-scale utility billing and customer platforms.
Strong background in enterprise integration and data (API management, event-driven architecture, data conversion and reconciliation, and customer and billing analytics).
Familiarity with the regulatory and audit requirements affecting utility billing, payments, and customer programs, including rate case and commission reporting considerations.
PMP, SAFe, or comparable program management certification, or a master's degree in a related field.
Leadership Behaviors
Execution excellence: drives disciplined delivery, rigorous readiness criteria, and relentless follow-through from requirements to hypercare.
Be an owner / accountable: establishes clear outcomes, roles, and decision rights; manages risk, dependencies, and delivery commitments.
Collaborate and influence: builds trusted relationships across business and IT; communicates clearly and resolves tradeoffs effectively.
Customer focused: protects billing accuracy and the customer experience in every design, release, and go-live decision.
Develop people: coaches leaders and teams, builds capability, and promotes inclusion and continuous learning.
Continuous improvement: challenges the status quo, simplifies complexity, and improves how the program and the run organization work.
Product and technology leadership: balances speed of delivery against long-term platform health, maintainability, and total cost of ownership.
Strategic thinking: sequences a multi-year roadmap into deliverable releases and keeps the program aligned to enterprise priorities.
Reporting Relationships & Work Environment
This role leads a multi-workstream delivery organization of managers, leads, and senior technical staff, and works in close partnership with Customer Operations, Metering, Finance and Accounting, Regulatory, Enterprise Architecture, Cybersecurity, Infrastructure and Cloud, Data and Analytics, and the program's system integrator partners. Extended hours, weekend work, and travel should be expected around major testing milestones, cutover events, and hypercare periods.
Education requirements are listed below:
Bachelor’s degree in computer science, engineering, business, or related technical field is required. An equivalent combination of education and related experience may be considered.
Work Experience requirement listed below:
12 years of relevant work experience, which includes 8 years of leading large portfolio of projects & services, is required.
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.Improving customers' lives with reliable, affordable power.
Our team at American Electric Power is committed to improving our customers' lives with reliable, affordable power. We are investing $78 billion from 2025 through 2029 to enhance service for customers and support the growing energy needs of our communities. Our more than 17,000 employees operate and maintain the nation's largest electric transmission system with 40,000 line miles, along with more than 225,000 miles of distribution lines to deliver energy to 5.6 million customers in 11 states. AEP also is one of the nation's largest electricity producers with approximately 29,000 megawatts of diverse generating capacity. We are focused on safety and operational excellence, creating value for our stakeholders and bringing opportunity to our service territory through economic development and community engagement. Our family of companies includes AEP Ohio, AEP Texas, Appalachian Power (in Virginia and West Virginia), AEP Appalachian Power (in Tennessee), Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma, and Southwestern Electric Power Company (in Arkansas, Louisiana, east Texas and the Texas Panhandle). AEP also owns AEP Energy, which provides innovative competitive energy solutions nationwide. AEP is headquartered in Columbus, Ohio. For more information, visit aep.com.
Offices: 1 Riverside Plaza, Columbus, OH 43215, US
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