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Lead and develop the hospitality team to ensure a positive and welcoming experience for all club members and guests. Manage front desk operations, including staff accountability, payment processing, and facility cleanliness.
Requires at least 2 years of supervisory experience in a hospitality or health club environment. Candidates must have proven leadership skills and the flexibility to work evenings, weekends, and holidays.
Midtown is looking for a Hospitality Lead who will play a key role in creating a positive experience in every interaction with members and guests.
Midtown believes in putting the customer at the center of every decision that we make. Customer Experience is our strategy, and our members are our marketers. But it takes focus to stay on strategy in a fast-paced and dynamic health club environment.
As the Hospitality Lead, you will be responsible for developing, directing, and leading our Hospitality Team in delighting our members and guests each day. Your ability to communicate and to bring the team together will be mission critical.
You will love this job if:
You are a master of inspiring a sense of community and providing personal attention.
You find immense joy in welcoming individuals who enter the club in a warm and pleasant manner.
You consistently strive to create a lasting first impression.
You thrive in creating memorable moments for members and guests.
You are a relationship builder. You are strong at developing partnerships among your team and bringing people together.
You are well-engaged in policies and procedures and will be able to communicate them in a positive way to members.
You are a leader. You can motivate employees to exhibit our values every day.
As Hospitality Lead, you will:
Demonstrate sound judgment, professionalism and optimism while directing the work of associates
Assist with front desk training and holding associates accountable for carrying out defined procedures and behaviors.
Help members with program registration, payment processing, and scheduling services.
Handle check-ins, addressing questions and resolving issues appropriately.
Maintain cleanliness of front desk areas to contribute to an exceptional facility experience.
Contact housekeeping and maintenance departments when a problem is reported.
Answer queries regarding club services and facilities
Implement processes and procedures to ensure consistent delivery of service.
Perform basic bookkeeping, cashiering, filing, and clerical duties.
Assist with inventory of product and supplies.
Availability to work a flexible schedule (including evenings, weekends, and some holidays)
At least 2 years of supervisory experience in a health club or hospitality environment
Proven ability to hire, train and lead productive service-minded associates
Work gracefully and quickly under pressure
Working knowledge of customer services standards
Great personality that naturally connect with a wide variety of people
Keen memory and delightful sense of humor
Quickly make calculations when handling money
Highly organized and efficient
Excellent communication skills
Starting at $25/hour
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
MIDTOWN is an Equal Opportunity Employer.
We exist to inspire people to transform their lives.
We exist to inspire people to transform their lives. -Because we believe that active, social people lead happier, healthier lives -Because we are passionate about people becoming the best versions of themselves -Because we believe in the positive impact people can make in their families and communities if they feel good about themselves
Offices: 3611 North Kedzie Avenue, Chicago, Illinois 60618, US · 2444 N Elston Ave, Chicago, Illinois 60647, US · 2211 Waukegan Rd, Bannockburn, Illinois 60015, US · 1760 N Hicks Rd, Palatine, Illinois 60074, US · 215 W 63rd St, Willowbrook, Illinois 60527, US
Based on 6544 listings with disclosed salaries, most management & leadership jobs in Chicago, IL pay between $66k–$180k per year. Individual offers vary with seniority, company size, and specialization.
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