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Full-time
bachelor degree
Hybrid work environment, Casual work environment, Unlimited PTO policy, Medical aid, Provident fund, Restricted stock units
Posted 11d ago
~40 hrs/week
Responsibilities
The Employee Relations Partner will chair disciplinary hearings and provide expert guidance on complex people matters to ensure compliance with labour legislation. They will also support the development of internal policies and manage dispute resolution processes to foster a culture of fairness and accountability.
Requirements
Candidates must hold a bachelor's degree in Human Resources, Industrial Psychology, or Labour Law, along with at least 5 years of relevant experience. Strong knowledge of South African labour legislation and experience with formal disciplinary processes are essential for this role.
Full job description
Our Company:
At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!
impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics, visit www.impact.com.
We are seeking a progressive, commercially minded Employee Relations Partner who combines deep South African labour law expertise with modern, efficient ways of working. If you thrive on solving complex people matters pragmatically, embrace technology and AI tools to streamline processes, and bring a continuous learning mindset to your work, this role is for you.
As an Employee Relations Partner, you will support fair, consistent, and compliant handling of employee relations matters across the organisation. This role combines advisory and adjudication responsibilities, ensuring disciplinary and grievance processes are conducted in line with legislation and company policy.
You will contribute to reducing risk, strengthening governance, and supporting a workplace culture grounded in fairness, accountability, and respect.
What You'll Do:
Adjudication & Dispute Resolution
Chair disciplinary hearings and appeals as a neutral third party
Ensure proceedings align with the Labour Relations Act (LRA) and internal policies
Review and assess evidence, including witness testimony and case documentation
Deliver clear, evidence-based findings and outcomes
Support matters escalated to CCMA and Labour Court proceedings
Documentation & Decision-Making
Draft structured, accurate, and legally sound outcome reports
Apply consistent and appropriate sanctions based on evidence and precedent
Prepare disciplinary packs, warnings, notices, and related documentation
Produce documentation suitable for internal and external review
Advisory & Stakeholder Support
Provide guidance to managers on disciplinary processes and case preparation
Support the development of compliant and well-documented cases
Act as a point of contact for complex employee relations matters
Review documentation for accuracy and completeness prior to hearings
Training, Insights & Policy
Provide guidance and training to managers on employee relations processes
Identify trends and recommend improvements to processes or policies
Maintain and update policies in line with current legislation
Compliance & Administration
Support compliance with applicable labour legislation (LRA, BCEA, EEA, POPIA)
Prepare documentation for disputes and arbitration processes
Support employment-related compliance and reporting requirements
Collaborate with HR and legal stakeholders as needed
What You Have:
Bachelor’s degree in Human Resources, Industrial Psychology, Labour Law, or a related field, or equivalent practical experience
5+ years’ experience in Employee Relations or Labour Relations
Experience chairing disciplinary hearings and/or supporting formal ER processes
Exposure to CCMA and Labour Court processes
What Will Help You Succeed
Knowledge of South African labour legislation (LRA, BCEA, EEA, POPIA)
Ability to assess information and make evidence-based decisions
Clear and structured written communication skills
Ability to work with a range of stakeholders across different levels
Ability to manage sensitive matters with professionalism and discretion
Benefits:
Hybrid, Casual work environment
Unlimited PTO policy
Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
Training & Development
Learning the advanced partnership automation products
Medical Aid and Provident Fund
Group schemes with Discovery & Bonitas for medical aid
Group scheme with Momentum for provident fund
Restricted Stock Units
3-year vesting schedule pending Board approval
Internet Allowance
Fitness club fee reimbursements
Technology StipenedPrimary Caregiver LeaveMental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage
impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.
Our partnership management platform automates every type of business partnership, at scale.
Industry
Software Development
Company size
1,001-5,000 employees
Founded
2008
Headquarters
Santa Barbara, California
LinkedIn followers
102,656
Total funding
$361M
impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal and Fanatics, visit www.impact.com.
Offices: Santa Barbara, California 93101, US · 136 Madison Ave, FL 10, New York, NY 10016, US · 15 Rathbone Place, London, England W1T 1HU, GB · Sable Corner, Bridgeway Road, 2nd Floor, Cape Town, Century City 7441, ZA · 445 N High St., Suite 510, Columbus, Ohio 43215, US
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