Birmingham, England, United Kingdom · Hybrid
Customer Onboarding & Transition Specialist Hybrid Working ideally from Shoreham-by-Sea Head Office Potential to work from other offices: Exeter/Birmingham/Manchester Some UK-wide customer travel expected Salary £40,000 …
Skills: IT Project Management, Technical Delivery, Customer Success, M365, Azure
Great Bear Distribution Ltd.Birmingham, England, United Kingdom · On-site
Company Description Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture. At Culina we have a winning cu…
Skills: Safety management, Quality assurance, Internal auditing, Risk assessment, BRCGS compliance
JOE & THE JUICEBirmingham, England, United Kingdom · On-site
WHY WORK AT JOE & THE JUICE JOE & THE JUICE is a people-centric food and beverage company built around culture, not just juice, sandwiches, coffee, and much more. When joining us, you step into a high-energy community wh…
Skills: Employee Relations, Succession Planning, Talent Mapping, Stakeholder Management, Coaching
Birmingham, England, United Kingdom · On-site
$37k/yr
Leisure Operations Manager Location: Northfield Leisure Centre, Birmingham B31 2PD Salary: up to £37,000 plus excellent benefits Schedule: Full time, 40 hours per week, flexible to work earlies, lates and weekends betwee…
Skills: Facilities management, Operational leadership, Team management, Health and safety, Compliance
Birmingham, England, United Kingdom · Hybrid
$55k–$70k/yr
Location - London or Birmingham Base salary: £54,878pa - c.£64,562pa (Birmingham) or £59,268pa - c.£69,727pa (London) depending on skills and experience. In addition, we offer flexible benefits fund of 20% which is paid …
Skills: Commercial Management, Stakeholder Management, Contract Negotiation, Risk Management, Commercial Modeling
Birmingham, England, United Kingdom · On-site
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 34,000 people, in over 30 countries, dedicated to improving qual…
Skills: Cost Management, Commercial Management, Project Delivery, Risk Management, Compliance
Birmingham, England, United Kingdom · Hybrid
We WWW.INTERVIEWA.COM are a fast-moving, exciting interview and training AI platform with ambitious growth plans and a strong trajectory ahead. We help organisations improve how they attract, assess, develop and retain t…
Skills: Sales management, SaaS, Outbound sales, Lead generation, CRM
Birmingham, England, United Kingdom · Hybrid
What if you could shape a career as unique as you? At WSP, you can always find opportunities to grow and do what matters to you. Make the most of our global reach to discover new challenges and chances to work with diver…
Skills: Project management, Environmental project support, Data analysis, Microsoft Office, Excel
Turner & TownsendBirmingham, England, United Kingdom · Hybrid
Company Description At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realise their potential, and doing our part to create a …
Skills: Strategic Leadership, Portfolio Management, Capital Investment Planning, Stakeholder Engagement, Governance Frameworks
Turner & TownsendBirmingham, England, United Kingdom · Hybrid
Company Description At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realise their potential, and doing our part to create a …
Skills: Portfolio management, Strategic capital planning, Governance frameworks, Stakeholder engagement, Risk management
Turner & TownsendBirmingham, England, United Kingdom · Hybrid
Company Description At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realise their potential, and doing our part to create a …
Skills: Portfolio management, Strategic capital planning, Governance frameworks, Performance management, Data analytics
Turner & TownsendBirmingham, England, United Kingdom · On-site
Company Description At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realise their potential, and doing our part to create a …
Skills: Programme management, Construction management, Stakeholder engagement, Financial leadership, Risk management
Turner & TownsendBirmingham, England, United Kingdom · On-site
Company Description At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realise their potential, and doing our part to create a …
Skills: Programme management, Project delivery, Stakeholder engagement, Financial management, Risk management
Turner & TownsendBirmingham, England, United Kingdom · Hybrid
Company Description At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realise their potential, and doing our part to create a …
Skills: Programme management, Real estate, Construction, Stakeholder engagement, Governance
Birmingham, England, United Kingdom · On-site
$92k/yr
Operations Standards Manager Application Deadline: 28 August 2026 Department: Operations Employment Type: Permanent - Full Time Location: Head Office - Birmingham Reporting To: Gary Warren Compensation: Up to £92,000 dep…
Skills: Rail operations, Train driving, Operational safety, Risk assessment, Stakeholder management
Birmingham, England, United Kingdom · Hybrid
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work he…
Skills: Transmission & Distribution, Engineering design, Project management, Power systems analysis, Substation design
Birmingham, England, United Kingdom · On-site
Are you interested in working for one of the world’s largest property & casualty insurers with excellent employee benefits and offices in 54 countries? Are you looking for your next challenge in the insurance industry to…
Skills: Property & Casualty Underwriting, Multiline Underwriting, Portfolio Management, Broker Management, Client Service
Birmingham, England, United Kingdom · Hybrid
Senior Project Manager Birmingham preferred, but all other UK locations considered Role Overview Here at Pinsent Masons we bring together the best people to get the job done. We’re naturally curious, constantly learning,…
Skills: Project management, Enterprise-wide transformation, Waterfall, Agile, Hybrid project management
Birmingham, England, United Kingdom · On-site
Company Description Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering l…
Skills: Property development finance, Credit analysis, Relationship management, Portfolio management, Financial analysis
Birmingham, England, United Kingdom · Hybrid
$45k–$55k/yr
Job Type: Permanent Location: This role could be based in either our Birmingham or Edinburgh office, with normally a minimum of 2 days a week working in an office and the rest working at home. Flexible working: All roles…
Skills: Internal audit, Risk assessment, Change management, Project management, Stakeholder management
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You will orchestrate seamless IT managed service transitions for new customers, ensuring they are fully integrated and confident within their first 90 days. This involves leading end-to-end onboarding plans, managing technical documentation, and facilitating communication between internal departments and the client.
Candidates must have proven experience in IT project management, technical delivery, or customer success, along with a strong technical background in M365 and Azure. Excellent communication skills, attention to detail, and a full valid UK driving licence are required for this role.
Hybrid Working ideally from Shoreham-by-Sea Head Office
Potential to work from other offices: Exeter/Birmingham/Manchester
Some UK-wide customer travel expected
Salary £40,000 + Benefits
Own the journey that sets customers up for successThe first 90 days of a customer relationship are critical. We're looking for someone who can orchestrate seamless transitions for businesses moving their IT Managed Services to Focus Group – combining technical knowledge, project coordination, and genuine customer focus to ensure every onboarding is exceptional.
What you'll actually doYou'll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. This isn't just project management or technical delivery – it's complete ownership of customer success during the most critical phase of their journey with us.
You'll lead end-to-end transitions from incumbent providers, building comprehensive onboarding plans, conducting project meetings (including onsite visits when needed), and ensuring every department plays their part at exactly the right time. You'll work directly with customers throughout the transition and their first 90 days, spotting risks early, facilitating their move to our portal and systems, and making sure any gaps identified by our support team get resolved quickly.
This role combines technical understanding with customer relationship management. You'll conduct documentation checks, work with engineers on technical onboarding components, define customer processes like joiner/leaver procedures and device build standards, and capture everything from renewal dates to automation opportunities. You'll also support discoveries during the later sales stages, helping set realistic expectations before transitions even begin.
When risks emerge during onboarding, you'll work with customers and sales teams to discuss them openly. When you spot upsell opportunities, you'll flag them to the right people. And throughout it all, you'll contribute to improving how we onboard customers across the board.
What you'll bringYou'll need:
We'd love if you also have:
This role opens clear progression paths into Service Delivery Management, Team Lead/Manager positions, Senior Project Management, Programme Management, or Technical Pre-Sales Consulting. We invest in people who get onboarding right – it's where lasting customer relationships begin.
About Focus GroupWe're a UK-based managed service provider and Microsoft technology partner with around 1,300 colleagues, backed by HG Capital. We're growing rapidly, which means we're onboarding new customers regularly – and doing it exceptionally well matters enormously to our reputation and retention.
You'll join an operations function that values both technical competence and customer relationship skills, working closely with Technical Delivery, Service Operations, Sales, and Automation teams to deliver transitions that customers genuinely appreciate.
Ready to apply?If you're someone who combines technical knowledge with project coordination skills and genuinely cares about customer success, we'd love to hear from you. Send us your CV along with a brief note about why this role interests you.
One of the UK’s leading independent providers of essential business technology.
Welcome to Focus Group. Established in 2003, we're one of the UK's leading independent providers of essential business technology. Telecoms, IT, connectivity, cyber security, mobile, energy and now CX and AI, all in one place, with one point of contact and one bill. Every organisation is somewhere on the journey to intelligent, connected customer experiences. We help you get there, whatever your size or sector, SME to global enterprise, public sector to charity. Our teams are experts in their field, working with leading partners like Cisco and Microsoft to keep your business connected, secure and running smoothly. So you can focus on the important stuff. Like growing your business. AI | Telecoms | IT | Cyber | Connectivity | Mobile Let's connect. Let's grow.
Offices: Ham Road, Shoreham by Sea, England BN43 6PA, GB · Moor Lane, Sowton Industrial Estate, Exeter, EX2 7, GB · Elmwood, Unit 6, Crockford Lane, Basingstoke, RG24 8WG, GB · Hexagon Business Centre, Elmfield House, New Yatt Road, Witney, Witney, Oxfordshire OX28 4LH, GB · Crownford House, Swan Street, Merthyr Tydfil, Wales CF47 8EU, GB
There are currently 1,095 open management & leadership positions in Birmingham, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Turner & Townsend, AECOM, PwC UK, HS2 (High Speed Two) Ltd, AtkinsRéalis, among others. Browse the listings above to see every active employer.
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