Edinburgh, Scotland, United Kingdom · Hybrid
Job Type: Permanent Location and flexible working: Edinburgh. All our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requi…
Skills: Customer Experience Management, Commercial Accountability, Stakeholder Management, Data Analysis, Journey Optimisation
London, England, United Kingdom · Hybrid
$60k–$80k/yr
Closing Date: 28th June 2026 Salary and benefits: £60,00 to £80,000 depending on experience plus an indicative bonus range of 16 - 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assu…
Skills: Private Credit Compliance, AIFMD, MiFID, Regulatory Advisory, Line 2 Compliance Oversight
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Take end-to-end accountability for customer experience and commercial performance within the Saving for Retirement sector. Lead the design and optimisation of customer journeys and propositions to improve growth, retention, and lifetime value.
Requires experience leading customer experience with commercial accountability, preferably within financial services or a regulated environment. Must have a proven track record of delivering measurable outcomes and the ability to influence senior stakeholders.
Job Type: Permanent
Location and flexible working: Edinburgh. All our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about flexible working here
Salary: Up to £75,000 dependent upon experience plus an indicative bonus range of 16% to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, income protection, 3x volunteering days and much more
Closing Date: 2nd July
Who are we?
We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.
Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.
The role
You’ll take end‑to‑end accountability for the customer experience, commercial performance and trading outcomes across Saving for Retirement. This is a senior, commercially focused role where you shape experiences and strategies that help customers build their savings, make confident decisions and see long‑term value from staying with Standard Life.
You’ll translate strategy into measurable CX outcomes, optimising journeys, propositions and engagement at key saving moments such as consolidation and growing the addressable customer base. Operating with significant autonomy and senior stakeholder exposure, you’ll drive tangible impact through focused, insight‑led experience improvement.
You’ll work closely with teams across Product, Proposition, Trading, Digital, Operations, Risk and Legal to lead the design, prioritisation and continuous optimisation of journeys and propositions. Using customer data, MI and behavioural insight, you’ll guide targeted interventions that improve growth, retention and lifetime value ahead of retirement.
You’ll provide strong governance and senior‑level challenge, ensuring delivery remains focused on what matters most for customers and the business along with representing the customer experience in senior forums, influence investment decisions and lead complex, cross‑functional initiatives that deliver better outcomes.
We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
We’re reviewing applications as they come in, so apply early to avoid missing out.
Find out more about working at Standard Life
Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates
Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us
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At Standard Life…we care about people’s futures
Standard Life is a brand that has been trusted to look after people’s pensions, life savings and retirement needs for nearly 200 years. Today, we proudly serve millions of customers, who come to us directly, through advisers, and through their employers’ pension scheme, and we’re recognised for the consistent high-level of customer service we provide. We’re part of Phoenix Group, one of the UK’s largest long-term savings and retirement businesses, and together we share an aligned ambition to help every customer enjoy a life full of possibilities. We have the privilege of managing our customers’ pensions and savings, and are committed to helping them make their best decisions with their savings for years to come. Overall, people are living longer and we can support them at every step: regardless of what age they are, what stage they are at, we are here for them. We know we can’t achieve this without doing our part to build a strong and sustainable future. It’s why we are integrating sustainability into everything we do; from incorporating responsible investing into our solutions, to fostering an inclusive savings culture and improving financial wellbeing for all. We offer a range of Individual and Workplace Pensions, Bonds and Retirement options to meet people’s needs throughout their life. We provide guidance to help customers make informed choices, and we work with financial advisers in the UK, Ireland, Germany and Austria. In the UK, we also work closely with employee benefit consultants and pension scheme trustees. As part of Phoenix Group [a FTSE 100 company], we are now even stronger. Together, we are supporting even more people on their journey to and through retirement. Money invested is at risk. Legal & Regulatory Info: https://www.standardlife.co.uk/legal Any posts or comments published on this page must be accordance with LinkedIn’s community policy > https://www.linkedin.com/legal/professional-community-policies
Offices: Edinburgh, Scotland, GB
At Standard Life…we care about people’s futures
Standard Life is a brand that has been trusted to look after people’s pensions, life savings and retirement needs for nearly 200 years. Today, we proudly serve millions of customers, who come to us directly, through advisers, and through their employers’ pension scheme, and we’re recognised for the consistent high-level of customer service we provide. We’re part of Phoenix Group, one of the UK’s largest long-term savings and retirement businesses, and together we share an aligned ambition to help every customer enjoy a life full of possibilities. We have the privilege of managing our customers’ pensions and savings, and are committed to helping them make their best decisions with their savings for years to come. Overall, people are living longer and we can support them at every step: regardless of what age they are, what stage they are at, we are here for them. We know we can’t achieve this without doing our part to build a strong and sustainable future. It’s why we are integrating sustainability into everything we do; from incorporating responsible investing into our solutions, to fostering an inclusive savings culture and improving financial wellbeing for all. We offer a range of Individual and Workplace Pensions, Bonds and Retirement options to meet people’s needs throughout their life. We provide guidance to help customers make informed choices, and we work with financial advisers in the UK, Ireland, Germany and Austria. In the UK, we also work closely with employee benefit consultants and pension scheme trustees. As part of Phoenix Group [a FTSE 100 company], we are now even stronger. Together, we are supporting even more people on their journey to and through retirement. Money invested is at risk. Legal & Regulatory Info: https://www.standardlife.co.uk/legal Any posts or comments published on this page must be accordance with LinkedIn’s community policy > https://www.linkedin.com/legal/professional-community-policies
Offices: Edinburgh, Scotland, GB
