Birmingham, England, United Kingdom · Remote Solely
Join Kainos and Shape the Future At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cu…
Skills: Service Management, Software Service Delivery, ITIL, Service Transition, Client Relationship Management
Birmingham, England, United Kingdom · Hybrid
Line of Service Advisory Industry/Sector Not Applicable Specialism Deals Management Level Manager Job Description & Summary At PwC, our people in data and analytics focus on leveraging data to drive insights and make inf…
Skills: Data analysis, Financial modeling, Alteryx, SQL, Python
Birmingham, England, United Kingdom · On-site
Join OneAdvanced At OneAdvanced, we're looking for an ambitious and results driven Account Director to join our high-performing commercial team. This is an exciting opportunity to work with one of the UK's leading softwa…
Skills: Strategic relationship management, Business development, Sales lifecycle management, Account strategy execution, Negotiation
Birmingham, England, United Kingdom · Hybrid
$37k–$49k/yr
Position Details Research Strategy and Services Division Location: University of Birmingham, Edgbaston, Birmingham UK Full time starting salary is normally in the range £36,636 to £46,049 with potential progression once …
Skills: Research development, Grant writing, Contract negotiation, Budgeting, Risk management
Birmingham, England, United Kingdom · On-site
$47k–$57k/yr
Position Details Department of Applied Health Sciences, School of Health Sciences, College of Medicine and Health Location: University of Birmingham, Edgbaston, Birmingham UK Full time starting salary is normally in the …
Skills: Curriculum development, Teaching, Academic administration, Student support, Artificial intelligence
Birmingham, England, United Kingdom · On-site
$18k–$32k/yr
We’re seeking an experienced Property Manager to join our Harborne office, helping to oversee a large portfolio of residential rental properties. You’ll handle everything from maintenance coordination and property inspec…
Skills: Property management, Maintenance coordination, Property inspections, Compliance, Customer service
Birmingham, England, United Kingdom · On-site
$28k–$32k/yr
Overview We’re seeking an experienced Property Manager to join our Harborne office, helping to oversee a large portfolio of residential rental properties. You’ll handle everything from maintenance coordination and proper…
Skills: Property management, Customer service, Maintenance coordination, Property inspections, Compliance
Birmingham, England, United Kingdom · On-site
$13/hr–$14/hr
Team Leader At Costa Coffee, we’re all about crafting great coffee and memorable moments. As a Team Leader, you’ll bring energy, confidence and support to every shift. We also offer flexible shifts to suit yo…
Skills: Team leadership, Staff training, Customer service, Communication, Adaptability
Birmingham, England, United Kingdom · On-site
$129k–$177k/yr
Company Description Digitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn the right for brands to exist in human networks. Today, and tomorrow. We deliver Networked…
Skills: Brand strategy, Account planning, Strategic vision, Creative direction, Data analysis
Birmingham, England, United Kingdom · On-site
Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can …
Skills: Outbound Sales, Partnership Management, Escrow Services, Real Estate Market Analysis, M&A Knowledge
Birmingham, England, United Kingdom · Hybrid
WTW is seeking to hire an Account Director to join our insurance client service team. We place bespoke insurance and risk solutions for a client base that includes large, global and corporate organisations. This role sit…
Skills: Insurance broking, Client servicing, Account development, Risk management, Insurance programme structuring
Warsaw, Masovian Voivodeship, Poland · Remote OK
Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for: Supply Chain optimization, Pricing str…
Skills: Financial consolidation, Financial modeling, FP&A, Management reporting, Business partnering
Birmingham, England, United Kingdom · On-site
$129k–$177k/yr
Company Description Digitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn the right for brands to exist in human networks. Today, and tomorrow. We deliver Networked…
Skills: Creative direction, Strategic thinking, Storytelling, Cross-channel campaigns, Brand building
Birmingham, England, United Kingdom · On-site
Company Description Title: Catering Supervisor Location: Birmingham Business Park, B37 Salary: £19422 PA 25 Hours per Week Monday 8.00 am - 12.00 pm & Tuesday - Thursday 7.30 am - 15.00 pm An innovative Catering Supervis…
Skills: Menu planning, Food preparation, Inventory management, Cost control, Customer relations
Birmingham, England, United Kingdom · On-site
$78k–$85k/yr
Closing Date: 26/08/2026, 23:59 Salary: £78,417 – £85,353 Grade: 12 Forming an integral part of the national Counter Terrorism Policing (CTP) network, the West Midlands Counter Terrorism Unit (CTPWM) is a collaboration b…
Skills: Leadership, Strategic planning, Information security, Risk management, Change management
Birmingham, England, United Kingdom · On-site
Project Controller / Project Scheduler - Birmingham Department: Project Controls Employment Type: Permanent Location: Birmingham Description At MIGSO-PCUBED, we believe great ideas come from everywhere. We pride ourselve…
Skills: Project scheduling, Project planning, Cost control, Risk management, Stakeholder management
Birmingham, England, United Kingdom · On-site
Project Management Consultant Department: Project Management Employment Type: Permanent Location: Birmingham Description At MIGSO-PCUBED, we believe great ideas come from everywhere. We pride ourselves on fostering a div…
Skills: Project management, Stakeholder management, Communication, Client relationship management, Strategic planning
Birmingham, England, United Kingdom · Hybrid
$69k–$82k/yr
Up to 12-month Fixed Term Contract About the job. Reporting into the Director of Enhancements you will lead a segment of a Major Projects Programme; managing the performance of project teams, external contractors and con…
Skills: Programme management, Project management, Leadership, Stakeholder management, Commercial acumen
Birmingham, England, United Kingdom · Hybrid
What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can…
Skills: Electrical engineering, Building services, Project delivery, Technical specification, Design management
Birmingham, England, United Kingdom · Hybrid
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work he…
Skills: Capture management, Strategic planning, Business development, Leadership, Client relationship management
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The Senior Software Service Manager will oversee software support services, manage service teams, and identify process enhancements to drive client satisfaction. They will also collaborate with leadership to secure follow-on business and ensure high-quality service delivery through effective governance and risk management.
Candidates must have extensive experience in commercial software service delivery and a thorough understanding of service management principles. A minimum ITIL foundation accreditation, experience with UK public sector GDS standards, and active security clearance are required.
At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark? Join us and be part of something bigger.
As a Senior Software Service Manager, you will assist in the direction and management of Software Support Services across assigned areas of ownership. This will include overseeing other members of the service team including service mangers, identifying future enhancements to process and systems and fostering strong client relationships to explore opportunities to win follow on business with existing customers. You will also work closely with the Principal service manager in identifying opportunities across a range of areas within your assigned area of ownership. This is a full-time, permanent opportunity (no contracting role available).
Extensive experience working in a commercial environment (consulting) in software service delivery.
A thorough understanding of service management, with demonstrable success in a service management role.
Experience with working with UK public sector (central government) and understanding of GDS standards.
Active Security Clearance.
Experience of setting up a support service and/or service transition.
Experience of adhering to the disciplines and quality standards of service and project management, ideally with a good understanding of ISO2000 standard.
Minimum accreditation of ITIL foundation or similar.
Evidence of developing and managing sound client-supplier relationships and good knowledge of at least one industry vertical (e.g., Financial Services, Health, or Government).
Broad technology experience, awareness of current technology trends and a sound understanding of contemporary software engineering practices and behaviours.
Experience of working with key ITSM for example ServiceNow.
Evidence of securing significant follow-on business with an existing client.
Intermediary level accreditation in ITIL or similar.
Oversee a multi-disciplined service team with a customer centric support approach across multiple locations, focused on service availability, reliability, and performance.
Ensures all service and support functions remain responsive to customer needs.
Ensures regular reporting to clients and Kainos management; leads client service review meetings and internal support reviews.
Evaluates factors and risks that impact on services, operational processes, resources, and strategic direction to enable most appropriate route of change.
Manages the financial aspects of projects including forecasting, reporting, and invoicing.
Manages incident escalations – escalating within Kainos and third parties as appropriate.
Demonstrable awareness of business and operational environments into which solutions have been delivered.
Ensures that a programme of continual service improvement is put in place across the wider service delivery function.
Support future growth by working closely with Principal Service mangers and the relevant Business Development leads, assisting where required with the sales/procurement cycle to best position Kainos to win profitable new business.
Work closely with the Managed Service Leadership team making a key contribution towards bid content, collateral creation, and client presentations.
Promote successes Kainos-wide, to our customers and to the market, through case studies, award submissions, blogs, tweets.
Experience in negotiating Service Level Agreements, support contracts and third-party contracts.
Takes responsibility in devising and costing viable, winning solutions, and contributing towards account planning, QBR and the Customer Engagement process.
Motivate and empower teams to create a positive and creative culture for our people to perform well, learn and grow.
Ensure all team members have clear goals, receive regular feedback, and have timely and constructive appraisals.
Ensure team members have learning and development objectives to acquire and maintain the skills necessary for the relevant service.
Have responsibility for staffing teams and on-boarding of new team members.
Build and maintain constructive and collaborative relationships with the client, other suppliers, and third-party stakeholders.
Ensure appropriate service governance arrangements and technical quality standards are developed and followed throughout the project lifecycle.
Effectively manage service risks and issues, escalating where appropriate.
Comply, and ensures team members comply, with all confidentiality and non-disclosure policies and agreements and ensure the security of information, always.
Work with quality compliance and external auditors to ensure Kainos meets these standards for accreditation.
Contribute to continuous improvement initiatives within the Management and Leadership Capability.
Understand current thinking from the Technology, Experience Design and Consulting capabilities and drive alignment accordingly.
Encourage innovation in technology and process within and beyond the Managed Service Practice.
Proactively assist with recruitment activities to enable stable organisational growth.
At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.
Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.
We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
Thinking Beyond Limitations
At Kainos we use technology to solve real problems for our customers, overcome big challenges for businesses, and make people’s lives easier. We build strong relationships with our customers and go beyond to change the way they work today and the impact they have tomorrow. Our two specialist business areas, Digital Services and the Workday Practice, work globally for clients across healthcare, commercial and the public sector to make the world a little bit better, day by day.
Offices: 4-6 Upper Crescent, Belfast, BT7 1NT, GB · Glandore, Fitzwilliam Court, Suite 104, Leeson Close, Dublin, 2, IE · 2nd Floor, 21 Farringdon Rd, Clerkenwell, London, EC1M 3HA, GB · Tryton Business House, ul.Jana z Kolna, Gdansk, Poland IIIp, 80-864, PL · 5th Floor Timber Quay, Strand Road, Derry, BT48 7NR, GB
There are currently 1,095 open management & leadership positions in Birmingham, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Turner & Townsend, AECOM, PwC UK, HS2 (High Speed Two) Ltd, AtkinsRéalis, among others. Browse the listings above to see every active employer.
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