Senior Operations Support Shift Manager - Multiple Warehouse Functions
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Senior Operations Support Shift Manager - Multiple Warehouse Functions
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Full-time
Competitive salary, Professional development opportunities, Career progression, Employee wellbeing programmes
Posted 13d ago
~40 hrs/week
Responsibilities
The Senior Operations Support Shift Manager will oversee warehouse functions including inbound, replenishment, and outbound to ensure efficient service delivery. They will act as an escalation point for operational issues while driving continuous improvement and maintaining safety and compliance standards.
Requirements
Candidates must have proven experience in a warehouse or logistics leadership role with strong knowledge of warehouse management systems and automated technologies. Excellent communication, analytical skills, and the ability to lead teams in a fast-paced, regulated environment are essential.
Full job description
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Ready to step into a role where leadership drives real impact?
This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business.
Department: Warehouse Operations Management
Location: Central Logistics Centre - Birmingham
Job Purpose
We are seeking an experienced and motivated Operations Support Shift Manager to play a key role in the successful operation of our Central Logistics Centre. Supporting warehouse operations across multiple functions, you will work closely with Operations Shift Managers and senior stakeholders to drive performance, ensure compliance, optimise resources, and deliver exceptional service levels. Acting as an extension of the Operations Lead, you will help translate strategic priorities into operational excellence while fostering a culture of safety, collaboration, and continuous improvement.
Principal Accountabilities
Support warehouse operations across inbound, automation, replenishment, picking, and outbound functions to ensure safe and efficient service delivery.
Act as a key escalation point for operational issues, ensuring timely resolution and minimal disruption to operations.
Coordinate labour planning, resource allocation, and operational priorities to achieve service and productivity targets.
Monitor operational performance and KPIs, implementing improvement initiatives to drive efficiency and service excellence.
Provide leadership support and cover for Shift Managers during periods of absence, increased demand, or operational change.
Lead and support continuous improvement projects, process standardisation, and operational change programmes.
Champion health and safety, quality, and compliance standards across all operational activities.
Build strong relationships with internal stakeholders to support operational effectiveness and customer satisfaction.
.
Skills and Knowledge
Proven experience in a warehouse operations, logistics, or distribution leadership role.
Strong leadership skills with the ability to motivate, coach, and develop teams in a fast-paced environment.
Experience monitoring and improving operational KPIs, productivity, and service performance.
Strong knowledge of warehouse management systems (WMS) and automated warehouse technologies.
Excellent communication, organisational, and stakeholder management skills.
Strong analytical and problem-solving abilities with a proactive approach to issue resolution.
Experience working within regulated operational environments and adhering to compliance standards.
Proficiency in Microsoft Office 365 and operational reporting tools.
Desirable
Experience within the pharmaceutical, healthcare, or highly regulated logistics sector.
Knowledge of GDP, MHRA, or equivalent regulatory frameworks.
Experience supporting or deputising for senior operational leaders.
Familiarity with Knapp and Manhattan warehouse management systems.
Experience within a 24/7 automated warehouse environment.
Knowledge of inventory management and stock control processes.
Experience leading continuous improvement and operational change initiatives.
Understanding of ESG frameworks and operational compliance requirements.
Benefits
Competitive salary and benefits package.
Opportunity to work within a leading healthcare and pharmaceutical distribution organisation.
Ongoing training and professional development opportunities.
Career progression within a growing and innovative business.
Exposure to advanced warehouse automation and logistics technology.
Supportive and collaborative working environment.
Opportunity to lead impactful operational improvement initiatives.
Employee wellbeing and support programmes.
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Cencora, a company building on the legacy of AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving the lives of people and animals around the world. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We also help our partners bring their innovations to patients more efficiently to accelerate positive outcomes.
Becoming Cencora has allowed us to combine all the companies and services of AmerisourceBergen. Now, as a unified and internationally inclusive brand, we’re continuing to invest in and focus on our core pharmaceutical distribution business, while also growing our platform of pharma and biopharma services to support pharmaceutical innovation and access. Our 51,000 worldwide team members are shaping the future of healthcare through the power of our purpose: We are united in our responsibility to create healthier futures.
AmerisourceBergen, now Cencora, is ranked #10 on the Fortune 500 and #24 on the Global Fortune 500 with more than $290 billion in annual revenue.
pharmaceutical distributionsupply chain managementpharmaceutical serviceproduct commercializationhealthcare logisticsprovider efficiency technologiesconsultingand business coachingAnimal FeedHealth Care
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