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The role involves managing motor claims and vehicle repair movements within the ADSC garage. It requires collaborating with stakeholders to resolve complex claim issues and ensuring compliance with company policies.
Candidates must possess an associate degree and have extensive knowledge of automobiles. Strong analytical, communication, and problem-solving skills are required to handle claims in a fast-paced environment.
The Senior Associate - Motor Claims will be working in the ADSC (Assignment Delivery Support Center) garage, where they will be responsible for attending to claims, handling vehicle repair movements, and ensuring the smooth operation of claim handling processes. This role requires strong analytical skills, attention to detail, and effective communication to ensure timely resolution of claims.
The ideal candidate will be able to work independently in a fast-paced environment, manage multiple tasks simultaneously, and maintain a high level of productivity while prioritizing tasks.
Excellent knowledge of Automobile and its related aspects
Strong analytical skills to analyze and resolve complex claim-related issues
Effective communication and interpersonal skills to interact with customers, garage staff, and other stakeholders
Ability to work independently in a fast-paced environment and manage multiple tasks simultaneously
Strong problem-solving skills to resolve claim-related issues efficiently
Basic knowledge of computer software applications and systems
Associate Degree in any stream
Attend to claims and handle vehicle repair movements in the ADSC garage
Analyze and resolve complex claim-related issues, ensuring timely resolution and customer satisfaction
Collaborate with garage staff, customers, and other stakeholders to gather information, resolve issues, and update claim status
Manage multiple tasks simultaneously, prioritizing tasks to meet deadlines and ensure high productivity
Develop and maintain a thorough understanding of claim handling processes, laws, and regulations
Ensure compliance with company policies and procedures, maintaining high standards of quality and accuracy
Identify and report any deviations or discrepancies in claim handling processes, contributing to process improvements
Leverage leadership skills to motivate and guide team members, promoting a positive and productive work environment
Provide exceptional customer service, ensuring timely and effective resolution of claims
ACKO is a tech company focused on solving real world problems for consumers: starting with insurance.
ACKO is the protection destination for over 200 million tech-savvy families across India, protecting their families, assets and money. Launched in 2016, we set out to solve real-world problems with technology, starting with insurance and in the process, we’ve meaningfully redefined the category. As a customer-first company, we believe insurance should be simple, fair and hassle-free. That’s why we pioneered the D2C model in India, empowering customers with zero commission, zero paperwork, instant renewals, same-day claim settlements and app-based claim updates. From auto and health insurance to embedded, bite-sized coverages, ACKO is built for the digital age, where protection is just a click away. Backed by top investors like General Atlantic, Multiples Private Equity, Accel, and Amazon, we’ve raised over $450 million, grown at 88% CAGR in four years, served 75+ million customers, and issued ~900 million policies. And we’re just getting started! Check us out at www.acko.com
Offices: #36/5, Hustlehub One East, Somasandrapalya, 27th Main Rd, Sector 2, HSR Layout, Bengaluru, Karnataka 560102, Bangalore, Karnataka 560102, IN · 3rd Floor, F wing, Lotus Corporate Park, Mumbai, Maharashtra 400063, IN
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