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We are seeking a Simulation Operations Manager who reports to the Associate Director of the Simulation Education and the Associate Dean for Simulation & Immersive Learning and assumes broad responsibility for the day-to-day management of Simulation Center operations. The Simulations Operations Manager works with a high level of independence, acts with initiative, and thinks creatively to design and carry out activities. The Simulation Operations Manager is primarily responsible for managing a team of Simulation Operations Specialist to the ensure the seamless integration, maintenance and operation of simulation-based education.

Specific Duties & Responsibilities:

The Simulation Operations Manager’s specific duties and responsibilities include, but are not limited to, the following:

Supervisory

• Supervises operations staff, to include interviewing, hiring, training, motivating, developing, evaluating, and initiating disciplinary action as needed, in coordination with the Associate Director of Simulation Education and the Associate Dean for Simulating & Immersive Learning and according to HR policies and procedures.
• Performs needs assessment related to the Operations Team and recommends professional development activities for staff.
• Works closely with the Associate Director of Simulation Education to coordinate employees’ time off, vacation coverage, daily coverage within the Simulation Center. Monitors and evaluates ongoing staffing needs.
• Works closely with the Simulation Operation Specialist II (or Lead Simulation Operation Specialist) to ensure appropriate oversight of the Simulation Operations Assistant, all hired student workers, and interns.
• Working closely with the Lead Simulation Operations Specialist, Simulation Educators, and simulation leadership to ensure that simulation projects are adequately staffed.

Operations

• Oversees and contributes to all operations of simulation-based activities including technology enhanced simulation education such as extended reality (XR) supported simulation.
• Supports and contributes to simulation event scheduling process by verifying resource availability, managing conflicts, and ensuring staff and customers adhere to operating guidelines.

Simulation Activity & Scheduling

• Oversees and contributes to all operations of simulation-based activities, including technology-enhanced education such as extended reality (XR)–supported simulation.
• Supports and contributes to the scheduling process by verifying resource availability, managing conflicts, and ensuring adherence to operating guidelines.
• Oversees simulation space utilization and scheduling by maintaining accurate records, generating utilization reports, and collaborating with faculty and simulation educators to ensure efficient use of resources.

Environment & Readiness

• Ensures all simulation and XR lab spaces are safe, clean, and well-organized, supporting a professional learning environment in alignment with organizational standards.
• Oversees preparation and upkeep of simulation environments to promote learner-centered education and seamless event delivery.
• Provides timely response and resolution to urgent work requests and assignments.

Equipment & Technology Management

• Monitors and evaluates program needs and provides justification for purchases to the Simulation Director to assist in the development and monitoring of the annual operating and capital budgets.
• Manages vendor relationships and warranty compliance for all simulation and lab equipment, ensuring timely support and adherence to service agreements.
• Oversees maintenance, troubleshooting, and repair of simulation equipment, including hardware and software updates, to maintain safety, functionality, and readiness.
• Conducts preventive maintenance and lifecycle management to optimize equipment longevity and minimize downtime.
• Oversees all equipment ordering, training, and record keeping supporting operational readiness.
• Maintains comprehensive simulation inventory, including tracking and reporting of equipment orders, replacements, and acquisitions.
• Oversees the updating of the master equipment list and equipment manuals to ensure accuracy and accessibility.
• Develops, implements, and enforces standard operating procedures related to equipment procurement, maintenance, tracking, and reporting.
• Coordinates procurement requests, guides decision-making for equipment purchases, and provides budget recommendations for equipment, supplies, and materials.
• Interfaces with the JHSON IT department to ensure reliable integration of simulation technologies and systems.
• Works closely with IT or other technology staff to assist, select, and develop learning management systems and multimedia hardware and software.

Staff & Faculty Support

• Provides educational and technical support to faculty, staff, and learners to ensure safe, efficient, and effective use of simulation resources.
• Serves as a simulation technician or specialist, as needed, to maintain operational functionality.
• Provides guidance on best practices in healthcare simulation to staff, faculty, and interdisciplinary teams.

Quality, Policy & Accreditation

• Develops, implements, and maintains tools to monitor and report on the quality, productivity, and service outcomes of simulation-based operations and educational activities.
• Develops, updates, and enforces simulation policies, procedures, and protocols in alignment with best practices and accreditation standards.
• Prepares required accreditation reports and supports compliance with external standards.

Program Oversight

• Works closely with Simulation Center leadership in strategic planning for simulation events.
• Contributes to the mission and goals of JHSON by participating in school and institution-wide strategic initiatives, assuring compliance with accreditation and other applicable federal, state, and local regulatory agencies.
• Assures and documents compliance with accreditation standards set by applicable federal, state, and local regulatory agencies.
• Develops and implements procedures to optimize customer service while maximizing operational efficiency and promoting financial viability.
• Represents the Simulation Center at JHSON meetings or JHU committees, as required.
• Work closely with leadership to identify special projects that will contribute to the fulfillment of the JHSON strategic plan. Including the establishment of deadlines, and prioritization of work.
• Support grant-funded simulation projects as needed.
• In collaboration with the Associate Director of Simulation Education, oversee and support the Standardized Patient (SP) initiatives.
• Collaborate with the simulation leadership team and faculty to support the development of simulation curriculum and educational materials related to the JHSON programs.

Customer Service

• Proactively assesses and implements appropriate processes to ensure that all facets of customer service and program excellence are effectively addressed.
• Act as liaison to visitors to the department from inside JHU and outside the University, making all necessary arrangements in collaboration with the Program Administrator.
• Represents the simulation program at all recruitment, orientation, and other special events.

Supervises staff of 4-6 non-exempt staff (Simulation Operation Specialists, Simulation Operations Assistant, Student Workers), as well as casual employees.

• High School Diploma or graduation equivalent.
• Five years progressive experience in simulation, including at least one year with lead or supervisory experience.
• CPR certification
• Additional education may substitute for required experience to the extent permitted by JHU equivalency formula.

• Bachelor’s or Master’s Degree in a health-related field.
• Preference given to candidates with education and/or experience in higher education, specific to healthcare simulation.
• Experience in the management of a simulation center within an academic or hospital-based setting.
• Experience supporting faculty in an academic environment.
• Membership within a simulation-based organization, such as the Society for Simulation in Healthcare (SSH).
• Experience with technology enhanced simulation activities like virtual reality (VR).
• EMT, CNA or similar allied health related experience.
• CHSOS (or within 6 months of hire), CHSOS-A.
• Understanding of patient care simulation technologies and applications.
• Inventory, material storage, and record keeping procedures experience.

Classified Title: Simulation Operations Manager   
Role/Level/Range: ACRP/04/ME  
Starting Salary Range: $64,600 - $113,300 ($100,000 targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Monday - Friday 8:30 - 5:00 
FLSA Status: Exempt 
Location: School of Nursing - East Baltimore Campus 
Department name: Academic Affairs
Personnel area: School of Nursing