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Accountable for the stability and risk integrity of payment operations by optimizing end-to-end systems and governing key performance metrics. The role involves leading complex investigations into transaction failures and partnering with technical teams to implement system enhancements.
Requires a high school diploma with a bachelor's degree preferred and ideally over 5 years of experience in payments. Candidates must have a strong understanding of card payment systems and financial regulations.
RaceTrac Company Overview
Job Description:
As a Senior Payments Operations Analyst, this role is accountable for the stability, scalability, and risk integrity of payment operations. The position focuses on optimizing end‑to‑end payment systems, defining and governing key performance metrics (e.g., transaction speed, failure rates, chargeback ratios), and serving as a primary escalation point for complex or high‑impact payment issues. The role requires advanced analytical judgment, strong cross‑functional influence, and the ability to translate transaction‑level data into strategic insights that drive system improvements, mitigate risk, and support business decision‑making.
Provide oversight and quality control for high value payments, ACH files, and card transactions, ensuring accuracy, timeliness, and system stability
Monitor transaction performance and trends to proactively identify risks, anomalies, and potential system impacts
Lead complex investigations into payment discrepancies and transaction failures
Perform in depth root cause analysis to determine operational, technical, or external drivers and recommend corrective and preventative actions
Ensure payment operations adhere to financial regulations (e.g., AML, KYC) and internal control requirements
Maintain audit ready documentation and partner with compliance and audit teams to address findings and strengthen controls
Identify control gaps, inefficiencies, and scalability risks within payment workflows
Partner with Product, Engineering, and Finance teams to design and implement process and system enhancements that improve efficiency, reliability, and risk posture
Act as a senior subject matter expert supporting Customer Support, Finance, and R&D teams on payment data, escalations, and complex technical issues
Translate transaction level insights into actionable recommendations for stakeholders
Oversee the review, investigation, and resolution of incoming chargeback claims to assess validity and financial exposure
Develop and submit comprehensive analysis using transaction data, receipts, records, and user logs
Analyze chargeback ratios, trends, and fraud indicators to provide strategic insights and drive preventative controls in partnership with payment and fraud teams
High School Diploma or equivalent required; Bachelor’s Degree preferred
5+ years of payments experience preferred
Understanding of card payment systems
At RaceTrac, our people make the difference. Whether you’re working in a store, at our corporate office, or on the road, you’ll be part of a team that brings energy, innovation, and a passion for serving others every day. We support each other, celebrate wins big and small, and create opportunities for growth at every level. With four operating divisions RaceTrac, RaceWay, Energy Dispatch, and Gulf - there’s always a new challenge to take on and a new path to pursue. Join us and discover how far your career can go.
To see what #LifeatRaceTrac is like, visit our LinkedIn, Facebook, and Instagram pages.
All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Responsibilities:
Qualifications:
All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Making people's lives simpler and more enjoyable
Headquartered in Atlanta, Georgia, family-owned RaceTrac is one of the largest privately held companies in the United States, serving guests since 1934. More than 800 retail locations representing the RaceTrac® and RaceWay® brands offer guests an affordable one-stop-shop featuring competitively priced fuel plus a wide selection of food and beverage favorites, including freshly brewed coffee. RaceTrac, Inc. employs more than 10,000 team members across the RaceTrac, RaceWay, Energy Dispatch, and Gulf brands.
Offices: 200 Galleria Parkway, Suite 900, Atlanta, Georgia 30339, US
Based on 2476 listings with disclosed salaries, most management & leadership jobs in Atlanta, GA pay between $42k–$193k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 6,136 open management & leadership positions in Atlanta, GA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Emory Healthcare, Truist, The Home Depot, Emory University Department of Economics, Google, among others. Browse the listings above to see every active employer.
Yes — 2084 of the 6136 open management & leadership positions offer remote or hybrid work (559 remote, 1525 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
