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The Catering & Banquet Operations Manager oversees daily catering operations, ensuring exceptional service and flawless event delivery across the campus. This role manages staffing, labor costs, and the execution of Banquet Event Orders while leading front-of-house and back-of-house teams.
Candidates should have three to five years of progressive hospitality management experience, preferably in banquet or high-volume catering environments. Strong leadership, organizational, and communication skills are required to manage multiple concurrent events and diverse teams.
Other Forms of Compensation:
What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.
Catering & Banquet Operations Manager
Job Summary (PLEASE READ BEFORE APPLYING)
The Catering & Banquet Operations Manager is responsible for the day-to-day execution of all catering operations, ensuring exceptional service and flawless event delivery across campus. This hands-on leadership role oversees Front of House and Back of House event execution, manages staffing and labor, and ensures all events are executed according to approved Banquet Event Orders (BEOs) and company standards.
Reporting directly to the Catering Director, this position partners closely with another Catering Operations Manager, culinary leadership, conference services, and support teams to deliver an exceptional guest experience while leading a team of Catering Captains, Servers, and Bartenders.
This role oversees multiple concurrent events ranging from executive meetings and conference dining to large-scale receptions and campus-wide catering functions.
Key Responsibilities
• Report directly to the Catering Director and partner with another Catering Operations Manager to oversee daily catering operations.
• Lead the day-to-day execution of all catered events, ensuring exceptional service from setup through event completion and breakdown.
• Manage the daily execution of Banquet Event Orders (BEOs), ensuring Front of House and Back of House teams are aligned and all event specifications are executed accurately.
• Conduct pre-event inspections to verify room setup, equipment, signage, décor, and overall event readiness.
• Ensure that all catering signage and operational materials are prepared accurately and available prior to each event.
• Serve as Manager on Duty during events, providing hands-on leadership, directing service teams, and resolving operational issues in real time.
• Develop staffing plans, create employee schedules, approve payroll, and manage labor costs to meet operational and financial goals.
• Recruit, interview, hire, onboard, train, coach, and develop Catering Captains, Servers, Bartenders, and other front-of-house team members.
• Collaborate closely with the culinary team to coordinate food production, timing, staffing, and service execution.
• Partner with conference services, facilities, audiovisual, security, and other support teams to ensure seamless event execution.
• Maintain high standards of hospitality, food safety, sanitation, and operational excellence throughout all catering functions.
• Conduct post-event reviews to identify opportunities for continuous improvement and ensure quality standards are consistently achieved.
• Build strong relationships with internal stakeholders while delivering an exceptional guest experience.
• Assist with departmental budgeting, labor management, inventory coordination, and other operational initiatives as assigned.
• Strong knowledge of banquet bar operations, bartender management, beverage service, and responsible alcohol service is required.
Preferred Qualifications
• Demonstrated leadership experience in catering, banquet, conference center, hotel, stadium, country club, or high-volume hospitality operations.
• Previous banquet operations or large-scale catering leadership experience strongly preferred.
• Proven ability to lead teams while managing multiple events simultaneously in a fast-paced environment.
• Strong organizational, time management, and team leadership skills.
• Excellent verbal and written communication skills with the ability to interact professionally with clients, senior leadership, and cross-functional teams.
• Ability to work independently while exercising sound judgment and decision-making.
• Demonstrated experience managing labor, payroll, budgets, productivity, and operational performance.
• Effective problem-solving skills with the ability to remain calm under pressure.
• Strong partnership skills with culinary leadership and operational support teams.
• Human Resources experience including recruiting, interviewing, hiring, onboarding, coaching, mentoring, and performance management.
• Three to five years of progressive hospitality management experience, preferably within banquet operations, conference centers, hotels, or high-volume catering environments.
• Passion for operational excellence, team development, and delivering exceptional guest experiences.
Flik is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at Flik Hospitality are offered many fantastic benefits.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Flik maintains a drug-free workplace.
Req ID: 1552400
Flik Hospitality Group
Shane Tirpak
[[req_classification]]
Compass Group is a global leader in food services operating in over 25 countries with around 590,000 employees worldwide and generating underlying revenues of over $46 billion for the 2025 fiscal year. Our vision is to be a world-class provider of contract food services and support services, renowned for our great people, our great service, and our great results.
Offices: Compass House, Guildford Street, Chertsey, Surrey KT16 9BQ, GB
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