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Full-time
high school
Comprehensive medical benefits, Dental plans, Vision coverage, Health care spending accounts, Dependent care spending accounts, Short-term disability
Posted 5d ago
~40 hrs/week
Responsibilities
The Team Lead manages customer retention activities, supports the onboarding of new Associate Account Managers, and handles urgent customer escalations. They are responsible for maintaining existing business, performing contractual re-signs, and utilizing Salesforce to document all customer interactions.
Requirements
Candidates must have a high school diploma or G.E.D. and a minimum of 1 year of customer service experience. Experience in the waste or transportation industry is preferred.
Full job description
POSITION SUMMARY: With general direction from the Supervisor or Area Retention Manager, the Associate Account Manager Team Lead
(The Team Lead) utilizes a hands-on, professional, and customer-service oriented approach to ensure consistent and effective delivery
and/or resolution of customer retention activities. In addition to maintaining existing book of business and exceeding AAM daily duties and
expectations, The Team Lead supports in onboarding newly hired Associate Account Managers and may offer guidance on challenging
customers/processes for other team members. The Team Lead handles urgent customer related concerns within the team and provides
back-up support throughout their area team.
PRINCIPLE RESPONSIBILITIES:
Prepares agendas and/or actively participates in weekly planning meetings, team huddles, reinforcement trainings, weekly meetings with their Supervisor and skip level meetings with Area Retention Manager.
Support Supervisor with escalation requests, case management, and other business management requirements for open books of business/new hires
Support Supervisor with new hire onboarding and mentorship
Provides shadowing to prospective internal candidates
Participates in focus groups for AAM Feedback for the Team
Fulfills daily/weekly/monthly AAM expectations with existing book of business, as outlined
Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.
Responds to all cancellation requests in alignment with the established escalation policy.
Proactively communicates with or responds to customers in support of company pricing initiatives.
Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals.
Responsible for capturing customer emails, minimizing rate restrictions and customer credits.
Increases customer penetration by selling full suite of Republic Services products.
Regularly meets with Supervisor to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships
Performs other job-related duties as assigned.
PREFERRED QUALIFICATIONS:
Waste or transportation industry experience.
MINIMUM QUALIFICATIONS:
High school diploma or G.E.D. (Required)
Minimum of 1 year of customer service experience. (Required)
Rewarding Compensation and Benefits
Eligible employees can elect to participate in: • Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • Retirement plan with a generous company match. • Employee Stock Purchase Plan (ESPP).
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.
ABOUT THE COMPANY
Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.
Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.
Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 42,000 team members understand that it's not just what we do that matters, but how we do it.
Our company values guide our daily actions:
Safe: We protect the livelihoods of our colleagues and communities.
Committed to Serve: We go above and beyond to exceed our customers’ expectations.
Environmentally Responsible: We take action to improve our environment.
Driven: We deliver results in the right way.
Human-Centered: We respect the dignity and unique potential of every person.
We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.
STRATEGY
Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.
We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.
With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.
Recycling and Waste
We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.
Environmental Solutions
Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.
Sustainability Innovation
Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.
The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. These innovative sites process rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.
Our customers are increasingly looking for decarbonization solutions, and we are leveraging our network of landfills to meet that need. Republic is committed to harnessing landfill gas, a natural byproduct of decomposing waste, and converting it to energy. Republic has partnered with renewable gas developers to construct Renewable Natural Gas (RNG) plants at our landfills, expanding beyond the 77 projects we currently have to make progress towards our goal to beneficially reuse 50% more biogas by 2030 (2017 baseline year).
As a leader in environmental solutions, recycling & waste, we partner with customers to create a more sustainable world.
Industry
Environmental Services
Company size
10,001+ employees
Founded
1998
Headquarters
Phoenix, Arizona
LinkedIn followers
167,537
Republic Services provides the most complete set of recycling, waste and environmental solutions from a single provider. Through our industry-leading commitments and initiatives, we’re advancing circularity and decarbonization efforts, delivering on our vision of partnering with customers to create a more sustainable world. #SustainabilityinAction
Republic Services LinkedIn User Terms of Use
The Republic Services LinkedIn page is intended to provide a forum for customers, community members, employees, and others to discuss Republic Services’ products and services. Comments and other user content do not reflect the views, opinions, or positions of Republic Services, its employees, representatives, or affiliates. Republic Services is not responsible for any user content, does not represent or warrant the accuracy of any user content, including service and product claims, and does not endorse any opinions expressed on this page. All users must comply with LinkedIn’s Terms of Use, LinkedIn’s Community Guidelines, and these Republic Services LinkedIn User Terms of Use.
Republic Services reserves the right to delete or hide user comments or other content that it deems is harassing, offensive, misinformed, derogatory, hateful, or is otherwise inappropriate, fails to productively contribute to the purpose of the page, and/or violates LinkedIn’s Terms of Use or Community Guidelines and may block users for repeated or egregious violations of these guidelines.
Offices: 18500 N. Allied Way, Phoenix, Arizona 85054, US · 18500 N Allied Way, Phoenix, AZ 85054, US
Solid Waste CollectionRecycling and Disposal ServicesEnvironmental ServicesEmergency and Rapid ResponseExcavationChemical disposalDrum managementLab packRemediationTank Cleaning
How many Management & Leadership jobs are open in Arlington, TX right now?
There are currently 657 open management & leadership positions in Arlington, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Arlington, TX?
Companies currently hiring include Domino's, Texas Health Resources, D.R. Horton, General Motors, Loews Hotels & Co, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Arlington, TX?
Yes — 108 of the 657 open management & leadership positions offer remote or hybrid work (55 remote, 53 hybrid).
How do I apply for Management & Leadership jobs in Arlington, TX?
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