Position Summary The Front Desk Manager is responsible for the overall leadership and operation of the front desk teams across the practice's Albany, Clifton Park, and Troy locations. This is a multi-location role that r…
Skills: Leadership, Staff Management, Operations Management, Patient Scheduling, Customer Service
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$27/hr–$29/hr
Full-time
high school
Posted 10d ago
~40 hrs/week
Responsibilities
The Front Desk Manager oversees daily operations, staffing, and patient flow across three ophthalmology office locations. They provide leadership to front desk teams while ensuring consistent service standards and efficient administrative workflows.
Requirements
Candidates must have at least 3 years of management or supervisory experience and strong leadership skills. A high school diploma is required, and previous experience in a medical or healthcare setting is preferred.
Full job description
Position Summary
The Front Desk Manager is responsible for the overall leadership and operation of the front desk teams across the practice's Albany, Clifton Park, and Troy locations. This is a multi-location role that regularly works across all three offices, with the majority of time spent supporting the Albany location. The Front Desk Manager directly oversees the Albany front desk team and provides leadership, guidance, and support to the Front Desk Leads at the Clifton Park and Troy locations.
The Front Desk Manager ensures consistent front desk standards, efficient workflows, appropriate physician scheduling, strong patient service, and adequate staffing and coverage across all locations. This role works closely with the Patient Access Manager, Clinical Manager, HR, Billing, and Practice Administration to support effective practice operations.
Essential Responsibilities
Leadership & Staff Management
Directly supervise the Albany front desk team and provide operational oversight and support to the Clifton Park and Troy Front Desk Leads.
Recruit, onboard, train, coach, and develop front desk staff in collaboration with HR and Practice Administration.
Establish clear expectations for attendance, performance, professionalism, customer service, and adherence to practice policies.
Provide guidance to Front Desk Leads in managing staff performance, attendance, and day-to-day concerns.
Foster a positive, professional, and accountable team environment across all three locations.
Multi-Location Operations
Oversee front desk operations across all three practice locations and ensure consistent processes and standards.
Regularly work onsite at each location to support teams, assess operations, and address staffing or workflow needs.
Monitor staffing and coverage needs and assist with adjustments based on patient volume and office needs.
Ensure front desk areas are clean, organized, professional, and appropriately stocked.
Order and maintain necessary front desk and office supplies.
Complete bank deposits and ensure appropriate handling of daily payments in accordance with practice procedures.
Coordinate office visitors, including pharmaceutical representatives, vendors, and other business partners.
Assist with coordinating drug representative lunches and other office events or meetings as needed.
Physician Scheduling & Patient Flow
Monitor physician schedules across all locations to ensure appointments are being booked appropriately and schedules are balanced.
Identify schedules that are overbooked, underbooked, or otherwise inconsistent with established scheduling expectations.
Work with the Patient Access Manager, providers, and clinical teams to address scheduling issues and optimize provider schedules.
Ensure front desk staff follow established scheduling guidelines and provider preferences.
Monitor patient flow and identify opportunities to improve efficiency and reduce unnecessary wait times.
Patient Experience
Promote a welcoming, professional, and efficient patient experience across all locations.
Ensure consistent standards for patient check-in, check-out, scheduling, communication, and front desk service.
Address escalated patient concerns and work with staff and leadership to resolve issues appropriately.
Identify recurring patient concerns or service issues and recommend improvements.
Systems & Process Management
Develop a strong working knowledge of the practice's electronic medical record and practice management system, ModMed, and ensure front desk staff are using the system appropriately.
Monitor front desk workflows and recommend improvements to increase efficiency, consistency, and patient satisfaction.
Ensure staff follow established procedures and practice policies.
Participate in system implementations, workflow changes, office projects, and other practice-wide initiatives as assigned.
Collaboration & Communication
Maintain regular communication with Front Desk Leads regarding staffing, performance, patient concerns, and operational needs.
Partner with the Patient Access Manager to ensure effective coordination between front desk operations and broader patient access functions.
Work closely with the Clinical Manager, Billing, HR, and Practice Administration on operational and staffing needs.
Communicate practice updates, policies, and procedural changes to front desk teams.
Compliance
Ensure front desk staff maintain patient confidentiality and comply with HIPAA and practice policies.
Ensure appropriate handling of patient payments, deposits, and confidential information.
Promote a professional, organized, and compliant front desk environment across all locations.
Qualifications
High school diploma or equivalent
3+ years of previous management or supervisory experience with demonstrated success leading and developing a team.
Strong leadership, communication, organizational and interpersonal skills with the ability to set expectations, provide feedback, and lead by example. Fostering a positive, professional, and collaborative team environment.
Excellent customer service skills and a commitment to providing a positive patient experience.
At least 1 year of experience in a healthcare or medical office setting preferred.
Ability to work effectively with employees, physicians, patients, and leadership.
Ability to learn and effectively use the practice's EMR, ModMed, and other technology systems.
Ability to travel routinely between the Albany, Clifton Park, and Troy locations as needed.
Top Eye Doctors, Compassionate Care. Over 40 Years of Experience, 25,000+ Surgeries Performed, 50,000+ Patients Treated.
Industry
Medical Practices
Company size
11-50 employees
Headquarters
Clifton Park, New York
LinkedIn followers
87
Perlmutter Eye Center we provide comprehensive ophthalmology and optometry medical services with the skill and experience to diagnosis and treat a broad range of eye conditions. We offer compassionate, personalized care as if you are part of our family, and we utilize cutting-edge technology to achieve the best possible outcomes for your vision. We also offer a large array of frames, sunglasses and contact lenses in our optical shop located in our Clifton Park location. For general questions, visit our website, or schedule a consultation with one of our expert physicians by calling 518-472-9111.
Offices: 1774 Route 9, Clifton Park, New York 12065, US · 35 Hackett Blvd, Albany, New York 12209, US · 258 Hoosick Street, Troy, New York 12180, US
How many Management & Leadership jobs are open in Albany, NY right now?
There are currently 344 open management & leadership positions in Albany, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Albany, NY?
Companies currently hiring include Albany Medical Center, St. Peter's Health Partners, Broadview Federal Credit Union, Consigli Construction Co., Inc., ARCO a Family of Construction Companies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Albany, NY?
Yes — 58 of the 344 open management & leadership positions offer remote or hybrid work (13 remote, 45 hybrid).
How do I apply for Management & Leadership jobs in Albany, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.