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The Assistant Branch Manager supports the Branch Manager in overseeing daily operations and ensuring operational excellence across multiple locations. They act as a coach to inspire the team to meet sales goals while fostering strong customer relationships and promoting digital banking solutions.
Requirements
Candidates must have a high school diploma and at least two years of sales experience in a retail or banking environment. Strong financial acumen, leadership skills, and the ability to comply with SAFE Act requirements are essential for this role.
Full job description
At Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business. As an Assistant Branch Manager (ABM), you will support your team and contribute individually to exceed customer expectations, nurturing relationships that drive long-term success.
In this role, you’ll report to, and collaborate with, your Branch Manager (BM) to oversee and support daily branch activities of multiple branch locations, ensuring operational excellence, and enhancing the customer and colleague experience. Acting as an individual contributor and a coach, you’ll inspire your team to achieve individual and collective sales goals by delivering solutions that align with customer needs and drive business results. Through leadership and strong partnerships, you’ll cultivate a culture of excellence that powers the branch’s growth and success.
Thriving in a digital-first environment, you’ll showcase the convenience and accessibility of our mobile and online banking platforms, helping customers seamlessly navigate their financial journeys. You’ll supervise branch operations in the BM’s absence, and implement consistent business processes to deliver exceptional customer experiences.
A successful ABM is a dynamic communicator who translates business priorities into actionable goals, and empowers colleagues to embrace and execute strategies with confidence. With a strong focus on financial acumen, you’ll guide sound decision-making by understanding the branch’s outcomes and leveraging key business drivers to achieve success.
As a visible and engaged brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones.
Qualifications, Education, Certifications and/or Other Professional Credentials
Required Qualifications
High School diploma or equivalent required
2 or more years of sales experience in Retail or Branch Banking environment
Proven ability to coach and develop others to drive sales results and operational excellence in a high-volume branch environment
Successful record of driving an exceptional customer experience validated through customer satisfaction surveys
Strong financial, risk and business acumen including experience interpreting reports to drive productivity
Strong organizational skills including the ability to manage multiple responsibilities to prioritize and delegate while delivering results
Strong interpersonal skills including ability to build customer-base by approaching and establishing dialogue with customers
Maintain an active role through partnerships with community and civic organizations
Ability to travel, as needed, to required trainings and/or other branch locations
Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to, successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS
Preferred Qualifications
Associate’s or Bachelor’s degree preferred
Hours & Work Schedule
Hours per Week: 40
Work Schedule: Varies with branch needs and may include weekends and evenings
Pay Transparency
The salary range for this position is $29.80 - $36.53 per hour, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Citizens Private Bank provides an extraordinary caliber of service that goes beyond and above — a commitment to redefining excellence and continuously striving for more. Backed by the strength and stability of Citizens, one of the country’s oldest and largest financial institutions, Citizens Private Bank delivers holistic banking and wealth management¹ solutions tailored to our clients’ unique financial ambitions. Our Private Bankers serve as a single point of contact and relentlessly go the extra mile to help clients preserve and grow wealth with bespoke financial solutions and advice.
Supported by a team of banking and wealth management experts, our Private Bankers stand ready to anticipate our clients’ needs and to help build their wealth, now and for generations to come.
¹Citizens Wealth Management (in certain instances DBA Citizens Private Wealth) is a division of Citizens Bank, N.A. (“Citizens”). Securities, insurance, brokerage services, and investment advisory services offered by Citizens Securities, Inc. (“CSI”), a registered broker-dealer and SEC registered investment adviser, Member FINRA/SIPC. Investment advisory services may also be offered by Clarfeld Financial Advisors, LLC (“CFA”), an SEC registered investment adviser, or by unaffiliated members of FINRA and SIPC providing brokerage and custody services to CFA clients (see Form ADV for details). Insurance products may also be offered by Estate Preservation Services, LLC (“EPS”), or an unaffiliated party. CSI, CFA and EPS are affiliates of Citizens. Banking products and trust services offered by Citizens. For deposit products, Member FDIC.
Offices: Providence, RI, US
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How many Management & Leadership jobs are open in Albany, NY right now?
There are currently 344 open management & leadership positions in Albany, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Albany, NY?
Companies currently hiring include Albany Medical Center, St. Peter's Health Partners, Broadview Federal Credit Union, Consigli Construction Co., Inc., ARCO a Family of Construction Companies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Albany, NY?
Yes — 58 of the 344 open management & leadership positions offer remote or hybrid work (13 remote, 45 hybrid).
How do I apply for Management & Leadership jobs in Albany, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.