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Full-time
Medical Insurance, Dental Insurance, Vision Insurance, Company-paid Life Insurance, Employee Assistance Program, 401k With Employer Match
Posted 48d ago
~40 hrs/week
Responsibilities
Lead all housekeeping operations to ensure exceptional cleanliness and service standards across guest rooms and public areas. Manage departmental budgets, payroll, and staffing while developing the housekeeping team to achieve operational efficiency.
Requirements
Requires at least 5 years of progressive housekeeping leadership experience, including 2-3 years in a management role within a luxury hotel environment. Must be proficient in financial reporting and hotel management software, with the ability to work a flexible schedule including weekends and holidays.
Full job description
DIRECTOR OF HOUSEKEEPING
Whether you're an artist at heart or simply thrive in a dynamic environment, Saint Kate is the space that unites us all under one roof. Here at Saint Kate, we celebrate uniqueness and seek candidates who are passionate about engaging with the world around them. If you're eager for career growth and new experiences, we have an opening for a Director of Housekeeping. The Director of Housekeeping is responsible for leading all housekeeping operations to ensure exceptional cleanliness, service standards, and guest satisfaction throughout the hotel. This position provides leadership to the housekeeping team while driving operational efficiency and achieving departmental goals.
Recognized as one of Milwaukee's most esteemed hotels with an elite award repertoire, Saint Kate – The Arts Hotel offers a modern, luxury experience with artistic flair. With a prime location in Milwaukee's Theater District, Saint Kate serves as a creative hub for the city, where every aspect of the hotel is inspired by music, painting, sculpture, and design. As a part of Marcus Hotels & Resorts, we engage a diverse audience of theater enthusiasts, food connoisseurs, and entertainment seekers.
WHAT YOU WILL BE DOING:
Lead and oversee all Housekeeping operations, ensuring guest rooms, public areas, back-of-house spaces, and laundry operations consistently meet cleanliness, quality, and brand standards.
Manage departmental budgets, payroll, labor costs, inventory, and expenses to achieve financial objectives while maintaining operational efficiency.
Recruit, hire, train, coach, and develop Housekeeping leaders and associates, including conducting performance evaluations and administering corrective action when necessary.
Conduct regular inspections and quality audits to ensure compliance with hotel standards, safety requirements, and operational procedures.
Develop staffing plans, schedules, and training programs to support service excellence, productivity, and associate engagement.
Promote a culture of safety, security, professionalism, and accountability while ensuring compliance with all company policies and applicable regulations.
Collaborate with hotel leadership and other departments to deliver exceptional guest experience and achieve overall hotel goals.
Analyze departmental performance and implement strategies to improve guest satisfaction, operational effectiveness, and financial results.
Oversee departmental administrative functions, including reporting, forecasting, inventory management, and policy compliance.
represent the Hotel and Housekeeping department with professionalism integrity, and sound judgment at all times
Perform additional duties as assigned such as housekeeping, lobby attending and room inspecting.
WHAT WE ARE LOOKING FOR
Minimum of 5 years of progressive Housekeeping leadership experience, including at least 2–3 years in a management-level role within a full-service hotel, resort, or luxury hospitality environment.
Strong knowledge of budgeting, payroll, labor management, inventory control, and financial reporting.
Proven ability to lead, develop, and hold teams accountable while driving operational excellence and guest satisfaction.
Excellent organizational, problem-solving, and decision-making skills with the ability to manage multiple priorities.
Strong verbal and written communication skills; bilingual skills are a plus.
Proficiency in Microsoft Office and hotel property management software and workforce management systems. Experience with Opera Cloud a plus.
Ability to represent the company in a professional, courteous, and service-oriented manner at all times.
Dependable, reliable, and flexible, with the ability to work varying schedules.
Must be available to work evenings, weekends and holidays.
Must be available to work a variable schedule as operational needs require.
Physical ability to stand, walk, bend, kneel, lift, grasp, stretch, and reach as required to inspect and support operations throughout the hotel.
Ability to perform the essential functions of the position, with or without reasonable accommodation.
WHAT’S IN IT FOR YOU
Medical, dental, and vision insurance, company-paid life insurance, and employee assistance program.
401k with employer match.
Room discounts at Marcus Hotels & Resorts, discounts at Marcus Hotels & Resorts restaurants, golfing, skiing and spa and discounts at Marcus Theaters.
Paid Time off & Paid Holidays.
Free meal every shift.
Discounted downtown parking.
ABOUT US
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Marcus Corporation is a leader in entertainment and hospitality.
Industry
Hospitality
Company size
10,001+ employees
Founded
1935
Headquarters
Milwaukee, WI
LinkedIn followers
3,272
Total funding
$100M
Headquartered in Milwaukee, Marcus Corporation (NYSE: MCS) is a leader in the entertainment and hospitality industries, with significant company-owned real estate assets. The Marcus Corporation’s theatre division, Marcus Theatres, is the fourth largest theatre circuit in the U.S. and currently owns or operates 985 screens at 78 locations in 17 states under the Marcus Theatres, Movie Tavern® by Marcus and BistroPlex® brands. The company’s lodging division, Marcus Hotels & Resorts, owns and/or manages 17 hotels, resorts and other properties in eight states.
Marcus Theatres is the fourth largest theatre circuit in the United States and currently owns or operates 1,036 screens at 83 locations in 17 states under the Marcus Theatres, Movie Tavern by Marcus and BistroPlex brands. For more information, please visit www.marcustheatres.com.
Marcus Hotels & Resorts owns and/or manages 16 hotels, resorts and other properties in the U.S. The company’s distinctive portfolio includes city-center meeting hotels, upscale resorts, historic properties, and premium branded and independent first-class hotels. Marcus Hotels & Resorts is an approved operator for all major lodging brands. A leader in the hospitality industry since 1962, Marcus Hotels & Resorts creates asset value for hotel owners through its expertise in management, development and product repositioning. This includes hotel food and beverage concepts developed by its Marcus Restaurant Group, featuring premier brands such as Mason Street Grill, ChopHouse, Miller Time Pub & Grill and SafeHouse Restaurants. For more information, please visit www.marcushotels.com.
Offices: Milwaukee, WI 53202, US
hospitalityentertainmentmovieshotelsmanagement companyand hotel managementMedia and EntertainmentHospitalityHotelTheatre
How much do Management & Leadership jobs in Wisconsin pay?
Based on 2275 listings with disclosed salaries, most management & leadership jobs in Wisconsin pay between $60k–$148k per year. Individual offers vary with seniority, company size, and specialization.
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