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Full-time
Competitive Compensation, Comprehensive Benefits
Posted 19d ago
~40 hrs/week
Responsibilities
Serve as the primary customer-facing quality representative for North America, managing executive-level OEM relationships and critical issue resolution. Drive alignment across internal functions to meet customer commitments while protecting the company from financial exposure.
Requirements
Requires over 15 years of leadership experience in Quality, Operations, or Engineering within a manufacturing environment. Must possess strong negotiation skills and a proven track record of leading cross-functional teams under high pressure.
Full job description
Strategic Customer Quality Leader
Poclain Hydraulics designs and manufactures innovative hydraulic systems used around the world. Our success depends on strong partnerships with leading OEM customers, and we're looking for a strategic quality leader who can protect those relationships while driving operational excellence.
Overview
This is much more than a traditional Quality role.
As our Strategic Customer Quality Leader, you'll serve as the primary customer-facing quality representative for North America, managing executive-level customer relationships, leading critical issue resolution, protecting the business from unnecessary financial exposure, and ensuring our organization delivers on its commitments.
If you thrive under pressure, enjoy solving complex business challenges, and can influence teams without direct authority, we'd like to meet you.
What You'll Do
Lead executive-level customer quality relationships
Manage major customer escalations and field issues
Negotiate warranty, claims, and liability matters
Partner with Operations, Engineering, Supply Chain, Sales, Finance, and Legal
Drive alignment across multiple functions to meet customer commitments
Develop strategies that strengthen customer confidence while protecting company interests
Anticipate risks before they become customer issues
Build long-term partnerships with key OEM customers
What You'll Bring
15+ years of leadership experience in Quality, Operations, Engineering, or customer-facing manufacturing roles
Experience supporting major OEM customers
Strong negotiation and conflict resolution skills
Executive presence and exceptional communication abilities
Proven success leading cross-functional teams during high-pressure situations
Ability to make sound business decisions balancing quality, customer satisfaction, and financial performance
Why Join Poclain?
High-impact strategic leadership role
Direct influence on key customer relationships
Opportunity to shape quality strategy across North America
Collaborative global organization
Competitive compensation and comprehensive benefits
If you're ready to turn quality into a competitive advantage, we'd love to hear from you.
Poclain Hydraulics is an independent industrial company specialized in the design, manufacture and sales of hydrostatic transmissions. Our expertise, known throughout the world, enables us to operate in highly diversified markets such as agriculture, building and construction, material handling, the industrial and highway-related sectors, the environment and many others.
Our company vision is based on four values :
Our independence which is guaranteed by the stability of our family ownership and the quick reactions of our management.
Our capacity for innovation which enables the company to make major advances in its business. Over 6 % of sales is invested in R & D.
Our international strategy, the source of our growth, thanks to investment in emerging markets and to reinforcing our dedication to environmental development.
Our reliance on the diversity of our people in strengthening our position as a world leader and improving our performance in a lasting manner.
Some figures :
More than 2,000 people worldwide (more than 65 % out of France)
Up to 4 % of payroll dedicated to training
Ten production plants on three continents (France, USA, Czech Republic, Slovenia, Slovakia, Italy, India & China)
Nineteen sales facilities
Over 150 distributors worldwide
Find more about us : www.poclain-hydraulics.com
Offices: Route de Compiègne, Verberie, - 60200, FR · Industrijska ulica 2, Ziri, SI- 4226, SI · Sjöängsvägen 10, Sollentuna, - 19272 , SE · 1300 Grandview Pkwy, Yorkville, Wisconsin 53177, US · Ksirova 186, Brno - Horni Herspice, - CZ 619 000 , CZ
hydraulicsAWD systemenhanced mobilityfoundryHydraulic SystemsLow Speed High Torque MotorsAxial PumpsOpen Loop ValvesBrake ValvesAnti-Skid Systems
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