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$22/hr–$25/hr
Full-time
high school
Competitive Wages, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Short-term Disability
Posted 23d ago
~40 hrs/week
Responsibilities
Lead the front desk team to deliver exceptional guest service and ensure seamless arrival and departure experiences. Manage room availability, reservations, and maintain brand standards for the lobby and desk areas.
Requirements
A high school diploma is required, with hospitality or supervisory experience preferred. Candidates must possess strong leadership skills and the flexibility to work varied shifts including weekends and holidays.
Full job description
As a Front Desk Supervisor at Concord Hospitality, you will lead the front desk team in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at the hub of guest interaction, you will ensure a seamless arrival, stay, and departure experience. If you enjoy engaging with others, leading a team, and take pride in being proactive, responsive, and caring, this role is a perfect fit. Many of our supervisors advance within a few years to Assistant General Manager roles.
Responsibilities
• Provide the highest quality of service to guests at all times
• Check guests in and out efficiently and in a friendly manner
• Handle guest mail and messages with professionalism and accuracy
• Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
• Take reservations and manage room blocks and special requests
• Answer switchboard calls following proper telephone etiquette standards
• Monitor room availability and assist AGM/GM with yield management and restrictions
• Handle guest safe deposits per established procedures
• Keep the lobby and desk area clean and presentable
• Maintain thorough knowledge of emergency and security procedures
Qualifications
• High school diploma or equivalent required; hospitality or supervisory experience preferred
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays
• Commitment to delivering outstanding guest service
Benefits (Full-Time Associates Only)
• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities
Why Join Concord?
At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.
We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!
Our associates proudly cheer:
“We Are Concord!”
We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
An award-winning hotel management, ownership and development company; and a certified Great Place to Work®.
Industry
Hospitality
Company size
5,001-10,000 employees
Founded
1985
Headquarters
Raleigh, NC
LinkedIn followers
42,095
Total funding
$17M
Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 7,000 hardworking and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation, and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability, and a partnership well worth investing in.
Offices: 11410 Common Oaks Drive, Raleigh, NC 27614, US
Hotel ManagementHotel DevelopmentThird Party AcquisitionsHotel Revenue Managementand Hotel Internet InstallationHospitalityTourism
How much do Management & Leadership jobs in New Jersey pay?
Based on 6830 listings with disclosed salaries, most management & leadership jobs in New Jersey pay between $75k–$205k per year. Individual offers vary with seniority, company size, and specialization.
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There are currently 12,198 open management & leadership positions in New Jersey listed on Clera. New openings are added daily as companies post roles.
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