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Build and scale customer communities and advocacy programs to increase engagement and product adoption across Nitra's fintech and AI software. Lead customer communications, create thought leadership content, and manage advisory boards to drive retention and revenue growth.
Requires 5+ years of experience in customer-facing growth or marketing roles, specifically building communities and advocacy programs from scratch. Candidates should have a strong analytical mindset and experience working with SMB/mid-market customers, preferably within VC-backed SaaS or healthcare fintech.
Who we are:
Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most.
We operate with urgency, intensity, and ambition. The bar is high because the opportunity is massive. We expect excellence, ownership, and intellectual rigor from every team member. We move fast, make bold decisions, and hold ourselves accountable to results. At the same time, we believe great companies are built on trust and respect. Every voice matters. Every contribution counts. When we win, we win together.
We are scaling rapidly and on a clear trajectory toward becoming a unicorn this year — and beyond. Our growth is not accidental; it’s the result of disciplined execution, relentless focus, and a team that refuses to settle. We are building a category-defining company, and we’re looking for people who want to do the most meaningful work of their careers.
If you want comfort, this isn’t the place.
If you want impact, ownership, and the chance to help build a generational fintech company, welcome.
Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an ambitious and experienced team from American Express, Citi, PayPal, Capsule, Plaid, Bloomberg, Meta, Facebook, and Mastercard. The team is backed by some of the world’s leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of Square and Xendit, executives from Intuit, former Governors, White House senior staffers, and a co-founder of CityMD.
Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.
We are looking for a highly entrepreneurial and customer-obsessed Customer & Community Growth Manager to build and scale the engagement engine behind Nitra's customer ecosystem. This role sits at the intersection of Marketing, Customer Success, Product, Partnerships, and Revenue, and will be responsible for increasing customer engagement, advocacy, adoption, and expansion across Nitra's fintech, marketplace, and AI software products.
As we continue to scale through Series B, we're building more than software—we're creating the largest community of independent healthcare practice owners in the country. You'll be responsible for launching customer communities, developing advocacy programs, leading customer communications, and creating educational content that strengthens relationships while driving measurable business growth.
The ideal candidate is a builder who thrives in high-growth startups and enjoys creating programs from scratch. You'll be equally comfortable speaking with physicians, practice administrators, executives, and cross-functional stakeholders while turning customer engagement into increased product adoption, higher spend, stronger retention, and long-term loyalty.
\nYour responsibilities will include:The fully autonomous, all-in-one finance and back-office platform to help healthcare practices save time and money.
Nitra’s mission is to overhaul the healthcare industry with radically efficient and transparent solutions. Nitra empowers providers to find the right balance between supporting their patients and running their practice – starting with tools that deliver a simpler, smarter way to manage their spending. Nitra solutions integrate seamlessly with the complex business processes of the industry. Our goal is to provide an ecosystem that helps doctors better manage their practices, so they can focus on their patients. Starting with the first business card built specifically for doctors, Nitra will expand to bring physicians and medical clinics around the country the loans, accounts, payments, and expense management products they expect, in an all-in-one platform powered by machine learning and blockchain technologies. The company was created by unicorn founders who have successfully scaled to thousands of customers. They are joined by an ambitious and experienced team from Amazon, American Express, Citi, Dropbox, Facebook, Mastercard and PayPal. The team is supported by an expert group of Advisors such as the cofounders of Square and Xendit, executives from Intuit, Governors and White House senior staffers, and has raised $200 million+ from Andreessen Horowitz (a16z), New Enterprise Associates (NEA), Sazze Partners, Pantera, KB Financial Group (South Korea’s largest bank), Jerry Yang, Will Smith’s Dreamers VC, Dunamu & Partners (associated with Korea’s largest crypto exchange Upbit), Coventure and others. www.nitra.com. Interested? We are growing fast and actively building our team. Look at our job postings and let us know where you fit!
Offices: 285 Fulton St, STE 84A, New York, NY 10007, US · 1201 Pennsylvania Ave NW, STE 6, Washington, District of Columbia 20004, US
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