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Full-time
bachelor degree
Posted 22d ago
~40 hrs/week
Responsibilities
Manage the daily operations of the digital customer care hub across multiple channels while implementing AI tools and automation to improve efficiency. Drive the adoption of self-service channels and provide training to internal teams on AI-powered C4C features.
Requirements
Requires a bachelor's degree in logistic management and over 3 years of experience with SAP C4C or similar platforms. Candidates should have a data-driven mindset and experience in digital transformation or AI-supported operations.
Full job description
Company Description
Daily operation of the digital customer care hub across voice, email, chat, self-service platform.
Ensure high quality, customer focused support with strong service performance and responsiveness.
Identify and implement process improvements to increase efficiency and enhance the customer experience.
Support the implementation of AI tools, automation workflows and digital customer service capabilities.
Perform testing and deployment of new C4C features, including embedded AI, smart recommendations, chatbot upgrades.
Provide training to internal customer service teams on AI-powered tools in C4C, such as intelligent reply suggestions, automated case logging, and knowledge base recommendations.
Drive the adoption of customer self-service channels to reduce manual workload.
Ensure compliance with internal processes, quality standards and governance requirements.
Job Description
Daily operation of the digital customer care hub across voice, email, chat, self-service platform.
Ensure high quality, customer focused support with strong service performance and responsiveness.
Identify and implement process improvements to increase efficiency and enhance the customer experience.
Support the implementation of AI tools, automation workflows and digital customer service capabilities.
Perform testing and deployment of new C4C features, including embedded AI, smart recommendations, chatbot upgrades.
Provide training to internal customer service teams on AI-powered tools in C4C, such as intelligent reply suggestions, automated case logging, and knowledge base recommendations.
Drive the adoption of customer self-service channels to reduce manual workload.
Ensure compliance with internal processes, quality standards and governance requirements.
Qualifications
Bachelor degree or above in logistic management, 3+ years of experience in using and configuring SAP C4C or similar customer interaction platforms.
Experience in digital transformation, process optimization, or AI-supported operations is highly desirable.
Data-driven mindset with the ability to interpret operational KPIs and identify improvement opportunities.
Quality and service-oriented working style.
Excellent written and verbal communication skills in English.
Strong team player, pro-active, flexible, self-motivated, results driven, willing to take additional responsibilities, ability to influence, able to work under pressure.
SAP C4CAIAutomationDigital TransformationCustomer Care HubKPIsLogisticsChatbotsSelf-Service ChannelsProcess ImprovementCustomer ExperienceBosch Automotive Aftermarket
The Bosch Group is a leading global supplier of technology and services. It employs roughly 413,000 associates worldwide (as of December 31, 2025). The company generated sales of 91 billion euros in 2025. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. With its business activities, the company aims to use technology to help shape universal trends such as automation, electrification, digitalization, connectivity, and an orientation to sustainability. In this context, Bosch’s broad diversification across regions and industries strengthens its innovativeness and robustness. Bosch uses its proven expertise in sensor technology, software, and services to offer customers cross-domain solutions from a single source. It also applies its expertise in connectivity and artificial intelligence in order to develop and manufacture user-friendly, sustainable products. With technology that is “Invented for life,” Bosch wants to help improve quality of life and conserve natural resources. The Bosch Group comprises Robert Bosch GmbH and its roughly 500 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. Bosch’s innovative strength is key to the company’s further development. At 136 locations across the globe, Bosch employs some 82,000 associates in research and development.
Instagram: https://www.instagram.com/boschglobal/
Facebook: https://www.facebook.com/BoschGlobal
Glassdoor: https://bit.ly/3raTZnH
Imprint: www.bosch.com/corporate-information
Privacy statement: https://www.bosch.com/data-protection-notice-bosch-linkedin/
Offices: Robert-Bosch-Platz 1, Gerlingen-Schillerhöhe, Baden-Wuerttemberg 70839, DE
Mobility SolutionsIndustrial TechnologyConsumer GoodsEnergy and Building TechnologyConnected IndustriesInternet of ThingsAutomated DrivingSmart HomeSoftwareArtificial Intelligence
How many Logistics jobs are open in Shanghai, China right now?
There are currently 511 open logistics positions in Shanghai, China listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Shanghai, China?
Companies currently hiring include A.P. Moller - Maersk, Apple, Bosch, Flexport, Johnson & Johnson Innovative Medicine, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Shanghai, China?
Yes — 49 of the 511 open logistics positions offer remote or hybrid work (2 remote, 47 hybrid).
How do I apply for Logistics jobs in Shanghai, China?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.