The duties and responsibilities of this position consists of, but are not limited to, the following:

• Act as the technical liaison between the customer project team (including customer’s Technology function) and internal Development Team resources

• Document customer requirements and translate to internal systems and operations

• Identify system gaps and enhancements needed to meet customer expectations

• Convey technical requirements for B2B communication

• Provides informal guidance to new team members

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

• Facilitate project meetings with internal and external project teams

• Successfully execute the Process Transformation Methodology, including:

• Support documentation of customer expectations based on the signed contractual agreement

• Capture the current processes of the customer

• Document the results of the Implementation Survey

• Lead Future State solution design based on customer requirements

• Create process maps outlining integration

• Document changes in roles and responsibilities

• Identify opportunities for process improvement to increase productivity for all constituents (customer, carrier, supplier, customer’s clients, and C.H. Robinson)

• Develop a testing plan with the customer and execute to the plan

• Develop SOP’s and training materials, as well as conduct training on internal websites, vendor, and carrier portals

• Collaborate with the project team

• Coordinate with the Project Manager to push meeting notes conducted as part of project execution

• Execute the project plan including all deliverable dates and resource requirements

• Oversee progress of project team resources, including functional support groups

• Contribute toward development of tools, methodologies, and presentations for Implementation

• Assist with managing queue of helpdesk (myQ) tickets for Customer Integration Specialist and Implementation groups

• Successfully transfer knowledge to customer account team as documented throughout project lifecycle

• Provide support to customer account team during Go-live

• Provide support as necessary to Business Development Team

• Ensure compliance to SOC process

Preferred:

• Basic facilitation skills including but not limited to relationship management, presentation, discussion, documentation, and accountability

• Proficient in Microsoft Office Suite of programs

• Excellent analytical and problem-solving skills

• Demonstrated ability to design, develop and deliver presentations for internal and external audiences at all levels

• Ability to collaborate effectively with subject matter experts internally and externally at all levels

• Understands key business drivers; uses this understanding to accomplish own work

• Solves problems and analyzes possible solutions using technical experience and judgment and precedents

• Explains complex information to others in straightforward situations

• Values a diverse and inclusive work environment