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Full-time
bachelor degree, postgraduate degree
Posted 2d ago
~40 hrs/week
Responsibilities
Provides pre- and post-sales consulting to manage the end-to-end customer experience, including order fulfillment, invoicing, and contract administration. Acts as a liaison between customers and internal departments like Sales and Logistics to resolve complex service issues.
Requirements
Requires a Bachelor's or Master's degree or equivalent, with typically 1-2+ years of relevant experience. Candidates may need specific certifications, licenses, or multilingual capabilities.
Full job description
Job Description
Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.
Resolves customer service issues for complex, multi-country or multi-regional accounts.
Acts as a liaison between customers and appropriate internal organizations such as Sales, Manufacturing, Logistics and Service Delivery to resolve customer inquiries.
Influences changes to production and/or shipping schedules and price changes.
May identify and follow up on business opportunities.
May be responsible for project management of country, regional or multi-country projects.
May require ability to read/write in one or more languages.
Qualifications
Bachelor's or Master's Degree or equivalent.
Post-graduate, certification, and/or license may be required.
Typically, at least 1-2+ years relevant experience.
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required:
No
Shift:
Day
Duration:
No End Date
Job Function:
Customer Service
Related keywords
Customer ServiceOrder Status ManagementRepair and CalibrationLease AdministrationInternational ComplianceSales ContractsProduct ShipmentLogisticsService DeliveryLife SciencesLaboratory TechnologiesClinical Technologies
Agilent customers are finding new ways to treat cancer, ensure food, water, air, and medicine quality and safety, discover new drug treatments, research infectious diseases, and create alternative energy solutions for a greener planet. From start to finish, we have them covered with our vast product solutions and services portfolio.
Around the world, Agilent’s people bring innovations, technologies, and services to the forefront of science. Our teams design and manufacture a wide array of advanced analytical, research, and diagnostic solutions and tools for use inside and outside laboratories.
Additionally, the unique expertise of Agilent’s CrossLab and technical teams provides valuable insight and support to our customers, helping them fully optimize their laboratories and resources to better focus on what's important: bringing great science to life.
In fiscal 2022, Agilent Technologies generated revenue of (US) $6.85 billion.
Offices: 5301 Stevens Creek Boulevard, Santa Clara, CA 95051, US · Produktionsvej 42, Ejby, Capital Region 2600, DK · Hi-Tech City Road, Hyderabad, TS 500081, IN · 1 Yishun Ave 7, Singapore, Singapore 768923, SG · Calle Jose Echegaray, 8, Las Rozas de Madrid, Community of Madrid 28232, ES
How many Logistics jobs are open in Chengdu, China right now?
There are currently 21 open logistics positions in Chengdu, China listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Chengdu, China?
Companies currently hiring include Amazon, A.P. Moller - Maersk, Monolithic Power Systems, Inc., TD SYNNEX, Agilent Technologies, among others. Browse the listings above to see every active employer.
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