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Full-time, Temporary
Posted 3h ago
~40 hrs/week
Responsibilities
The manager is responsible for overseeing the end-to-end customer order fulfillment process and leading the customer service team to meet operational objectives. They will also manage system databases, handle customer complaints, and collaborate with production and logistics departments to optimize service quality.
Requirements
Candidates must have at least 10 years of experience in customer service, including a minimum of 3 years in a leadership role managing international teams. Proficiency in SAP and strong English communication skills are required for this position.
Full job description
Company Description
As a global key player in yeasts and fermentation, Lesaffre designs, manufactures and markets innovative solutions for Baking, Food taste & pleasure, Health care and Biotechnology.
Family group born in northern France in 1853, now a multi-national and a multicultural company, Lesaffre is committed to working with confidence to better nourish and protect the planet.
In close collaboration with its clients and partners, Lesaffre employs 11 000 people in more than 50 countries.
Lesaffre achieves a turnover of 3 billion euros.
Job Description
Responsible for efficient and accurate processing of customer orders.
Own & manage customer order fulfillment process and lead the customer service team to meet the function objectives, liaising with all parties involved including production plants, transport companies and customer side.
Handle customers complaints/ questionnaire and ensuring customers’ satisfaction.
System databases maintain and responsible for different systems interface.
Work with line manger to support the overall customers service optimization and report making.
Prepare operation SOP and training material, provide training and coaching to team members to improve service quality.
Take an active part in process improvements with other departments, within Company’s guidelines.
All other related issue for the function.
Qualifications
- Minim 10 years working experience in customer services roles.
- At least 3 years on managing an international customer service team.
- Good command of English, fluent in speaking and writing.
- Strong data management skills via SAP.
- Be able to accept new challenges for changes with open mindset.
- Strong attitude problem solving.
- Taking care about customer’s needs.
Working together to better nourish
and protect the planet
Industry
Food and Beverage Manufacturing
Company size
10,001+ employees
Founded
1853
LinkedIn followers
259,956
A key global player in fermentation for more than a century, Lesaffre, with a €3,2 billion turnover, and established on all continents, counts 11,700 employees and 100 nationalities.
On the strength of this experience and diversity, we work with customers, partners, and researchers to find ever more relevant answers to the needs of food, health, naturalness and respect for our environment. Thus, every day, we explore and reveal the infinite potential of microorganisms.
To nourish 9 billion people, in a healthy way, in 2050 by making the most of our planet’s resources is a major and unprecedented issue. We believe that fermentation is one of the most promising answers to this challenge.
Offices: Marcq-en-Barœul, FR
BakingBiotechnologiesHealth CareFood industryand Research & DevelopmentHealth CareManufacturingFood Processing
How many Logistics jobs are open in Shanghai, China right now?
There are currently 503 open logistics positions in Shanghai, China listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Shanghai, China?
Companies currently hiring include A.P. Moller - Maersk, Apple, Bosch, Flexport, Johnson & Johnson Innovative Medicine, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Shanghai, China?
Yes — 48 of the 503 open logistics positions offer remote or hybrid work (2 remote, 46 hybrid).
How do I apply for Logistics jobs in Shanghai, China?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.