Company Description Daily operation of the digital customer care hub across voice, email, chat, self-service platform.Ensure high quality, customer focused support with strong service performance and responsiveness.Ident…
Skills: SAP C4C, Digital Transformation, Process Optimization, AI Implementation, Customer Service Management
Job Description Project Leadership.Overall responsibility for projects from quotation to delivery.Coordinate and own several large, highly complex Tier 3 projects, and multi-national projects.Effectively lead a comprehen…
Company: Qualcomm China Job Area:Engineering Services Group, Engineering Services Group > Program Management General Summary: 1. POSITION SUMMARY The NPI Program Manager is responsible for end-to-end program management o…
Job Description China Drug Serialization Operation 1. Manage the daily uploading of inbound and outbound drug serialization files to the Ali Health traceability platform. 负责日常药品追溯码入库文件及出库文件在阿里码上放心平台的上传操作。 2. Collaborate …
Skills: Drug Serialization, SAP, 3PL Management, Power BI, GSP Compliance
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: MS Office, Communication, Coordination, Event Planning, Procurement
Company: Qualcomm China Job Area:Engineering Services Group, Engineering Services Group > Program Management General Summary: 1. POSITION SUMMARY The NPI Program Manager is responsible for end-to-end program management o…
Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new ch…
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to m…
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Job Description China Drug Serialization Operation 1. Manage the daily uploading of inbound and outbound drug serialization files to the Ali Health traceability platform. 负责日常药品追溯码入库文件及出库文件在阿里码上放心平台的上传操作。 2. Collaborate …
Skills: Drug Serialization, SAP, 3PL Management, Power BI, GSP Compliance
Company Description At Sandisk, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Sandisk is a company of problem solvers.…
Company Description Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the build…
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Position:Account Manager Job Description: OEM Sales (终端客户销售) Role Responsibilities: To prospect and expand business with new and existing customers in electronics component distribution industry. 在电子元器件分销领域,开发及维护客户/供应商。 …
Meta is seeking a Manufacturing Technical Manager to lead the technical operations and manufacturing readiness of consumer hardware products across the product development lifecycle. In this role, you will serve as the p…
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Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and…
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Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference …
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Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making eac…
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Title: Brand Merchant Acquisition Manager, China Salary: RMB 280,000 fixed annual salary, 12-month fixed package, no commission Location: Shanghai, China (or other locations nearby) Type of Contract: Full-timeAbout Fruug…
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Full-time
bachelor degree
Posted 27d ago
~40 hrs/week
Responsibilities
Manage the digital customer care hub across multiple channels while implementing AI tools and automation to enhance efficiency. Drive the adoption of self-service channels and ensure compliance with quality standards and governance requirements.
Requirements
Requires a bachelor's degree in logistics or engineering and over 3 years of experience with SAP C4C or similar platforms. Candidates should have a data-driven mindset and experience in digital transformation or AI-supported operations.
Full job description
Company Description
Daily operation of the digital customer care hub across voice, email, chat, self-service platform.
Ensure high quality, customer focused support with strong service performance and responsiveness.
Identify and implement process improvements to increase efficiency and enhance the customer experience.
Support the implementation of AI tools, automation workflows and digital customer service capabilities.
Perform testing and deployment of new C4C features, including embedded AI, smart recommendations, chatbot upgrades.
Provide training to internal customer service teams on AI-powered tools in C4C, such as intelligent reply suggestions, automated case logging, and knowledge base recommendations.
Drive the adoption of customer self-service channels to reduce manual workload.
Ensure compliance with internal processes, quality standards and governance requirements.
Job Description
Bachelor degree or above in logistic management, 3+ years of experience in using and configuring SAP C4C or similar customer interaction platforms.
Experience in digital transformation, process optimization, or AI-supported operations is highly desirable.
Data-driven mindset with the ability to interpret operational KPIs and identify improvement opportunities.
Quality and service-oriented working style.
Excellent written and verbal communication skills in English.
Strong team player, pro-active, flexible, self-motivated, results driven, willing to take additional responsibilities, ability to influence, able to work under pressure.
The Bosch Group is a leading global supplier of technology and services. It employs roughly 413,000 associates worldwide (as of December 31, 2025). The company generated sales of 91 billion euros in 2025. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. With its business activities, the company aims to use technology to help shape universal trends such as automation, electrification, digitalization, connectivity, and an orientation to sustainability. In this context, Bosch’s broad diversification across regions and industries strengthens its innovativeness and robustness. Bosch uses its proven expertise in sensor technology, software, and services to offer customers cross-domain solutions from a single source. It also applies its expertise in connectivity and artificial intelligence in order to develop and manufacture user-friendly, sustainable products. With technology that is “Invented for life,” Bosch wants to help improve quality of life and conserve natural resources. The Bosch Group comprises Robert Bosch GmbH and its roughly 500 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. Bosch’s innovative strength is key to the company’s further development. At 136 locations across the globe, Bosch employs some 82,000 associates in research and development.
Instagram: https://www.instagram.com/boschglobal/
Facebook: https://www.facebook.com/BoschGlobal
Glassdoor: https://bit.ly/3raTZnH
Imprint: www.bosch.com/corporate-information
Privacy statement: https://www.bosch.com/data-protection-notice-bosch-linkedin/
Offices: Robert-Bosch-Platz 1, Gerlingen-Schillerhöhe, Baden-Wuerttemberg 70839, DE
Mobility SolutionsIndustrial TechnologyConsumer GoodsEnergy and Building TechnologyConnected IndustriesInternet of ThingsAutomated DrivingSmart HomeSoftwareArtificial Intelligence
How many Logistics jobs are open in Shanghai, China right now?
There are currently 511 open logistics positions in Shanghai, China listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Shanghai, China?
Companies currently hiring include A.P. Moller - Maersk, Apple, Bosch, Flexport, Johnson & Johnson Innovative Medicine, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Shanghai, China?
Yes — 49 of the 511 open logistics positions offer remote or hybrid work (2 remote, 47 hybrid).
How do I apply for Logistics jobs in Shanghai, China?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.