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Fire Security Services
Auckland, Auckland, New Zealand • On-site
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Coordinate fire alarm service operations by managing customer enquiries, scheduling technicians, and handling dispatch. Manage end-to-end administrative tasks including invoicing, purchase orders, and monthly reporting.
Requires previous experience in administration or service coordination, preferably within a technical or trades environment. Must be proficient in Microsoft Office and possess strong organizational and communication skills.
Fire Security Services is looking for a highly organised and customer-focused Service Coordinator to join our Administration team. This is a pivotal role that supports the efficient delivery of our fire alarm service operations. You will coordinate the service process from start to finish, managing customer enquiries, logging service requests, scheduling and dispatching technicians, processing invoices and purchase orders, and assisting with month-end reporting.
As the central point of contact between customers, technicians, branch staff, and internal support teams, you'll play a vital role in ensuring service work is delivered efficiently, accurately, and to the highest standard. Your ability to communicate effectively, stay organised, and keep multiple tasks moving will help create a seamless experience for both our customers and our team.
This opportunity is ideal for someone who thrives in a fast-paced service environment, enjoys coordinating competing priorities, and takes pride in delivering outstanding customer service while maintaining strong attention to detail.
About the role
Reporting to the Administration Manager, you will provide responsive customer service and administrative support to our Auckland branch, with a primary focus on the Fire Alarm Department. In this role, you will coordinate service requests, schedule and support technicians, process invoices and purchase orders, maintain accurate documentation, and assist with month-end reporting. You will also contribute to the continuous improvement of processes, helping ensure the department operates efficiently while delivering an exceptional customer experience.
Key responsibilities
About you
We are looking for a proactive, organised, and customer-focused individual who thrives in a fast-paced service coordination environment. You are confident communicating with a wide range of stakeholders and bring excellent attention to detail, sound judgement, and a commitment to delivering outstanding customer service. You enjoy working as part of a team, can manage competing priorities effectively, and take pride in ensuring tasks are completed accurately and on time.
To be successful, you will ideally have:
Why join us?
This is an opportunity to join a supportive, customer-focused team where your organisation, communication, and coordination skills will have a genuine impact. You'll play an important role in keeping our service operations running smoothly while working alongside experienced professionals who value collaboration, accountability, and delivering exceptional customer outcomes.
We are committed to creating a positive workplace where our people are encouraged to grow, contribute ideas, and continuously improve. Our values of Courage, Pride, Integrity, and Ambition guide how we work together and how we support our customers every day.
Apply now
If you're an organised and proactive coordinator who enjoys keeping things on track, delivering excellent customer service, and being part of a busy operational team, we'd love to hear from you.
Apply today and become part of a team where your contribution is valued and your career can continue to grow.
There are currently 188 open logistics positions in Auckland, New Zealand listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Bapcor Limited, IPEX by Aliaxis, Fulton Hogan, Halter, Rocket Lab, among others. Browse the listings above to see every active employer.
Yes — 46 of the 188 open logistics positions offer remote or hybrid work (1 remote, 45 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
